Dynamics 365 Business Central Reviews

Dynamics 365 Business Central

4.0 (183)
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Enterprise resource planning for SMBs, formerly Dynamics NAV

Overall rating

4.0 /5
(183)
Value for Money
3.7/5
Features
3.9/5
Ease of Use
3.7/5
Customer Support
3.7/5
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183 Reviews for UK Users

Adam
Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A good alternative to organize and grow your business.

Reviewed on 31/10/2023

Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater...

Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater productivity and profitablity• Improved forecasting and analysis• Effective monitoring of inputs and outputs.• Easy to use interface that can be accessed from anywhere, anytime• Optimized workflow• Easy access to customer data

Pros

I like Microsoft Dynamics since it synchronizes very well with the office suite, it has helped me increase productivity and profitability. It offers analysis and reporting tools to make forecasts, as well as the ability to monitor the inputs and outputs of the projects I am in charge of.Dynamics 365 allows me to get the requirements from my clients as well as my supplier partners with ease and has helped me create a perfect wokflow for my business. Additionally, Dynamics 365 allows me to onboard new clients, collect and save their data, and easily access it when I need it.

Cons

A negative point is its price, it is expensive. And synchronization with other platforms is dificult, from my point of view it should be more open for better interaction with other software.

Gaius
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent ERP with a lot of functionality

Reviewed on 17/01/2024

Very happy with Business Central, would recommend to every business

Very happy with Business Central, would recommend to every business

Pros

Very well designed ERP, data structure is very well designed so gives me a lot of confidence in the product

Cons

The user interface does have a steeper learning curve than some ERPs

James
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

365 business

Reviewed on 30/03/2023

So so not very impressed I think it’s all I have to work with

So so not very impressed I think it’s all I have to work with

Pros

Office ability to send emails and collaborate with others and it did offers choices but all add on cost

Cons

Sell businesses full version not starter style and charge for every add on we are using this for our benefit

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Collect payments with ease

Reviewed on 08/10/2024

Pros

I love that I can collect payments using this software.

Cons

Some features can be complicated to use.

Krystal
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dynamics 365: Eh, it does what it should.

Reviewed on 29/04/2024

Pros

I do appreciate the integration options for 365 and the updates it has made from great plains.

Cons

The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do.

Alternatives Considered

MIP Fund Accounting and QuickBooks Enterprise
Manon
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive Business Management

Reviewed on 07/07/2024

Pros

It was easy to integrate our sales and accounting data, making financial tracking a breeze.

Cons

Sometimes, finding specific features required navigating through too many menus.

ANTHONY
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2 Thumps up!!

Reviewed on 01/09/2024

Overall i had a great experience with Dynamics 365 Business Central

Overall i had a great experience with Dynamics 365 Business Central

Pros

I like all the different options they have for small businesses.

Cons

I at first had issues getting setup but support helped me.

Brandon
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

AP Clerk

Reviewed on 03/11/2023

Pros

Very user friendly. Very easy to learn and master. Also great reports.

Cons

There were many times the servers were down and I would lose 1-3 hours of productivity.

Alvina
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just make it Easy

Reviewed on 22/05/2024

Pros

Their electronic invoicing because you dont need to right it manually or some other tools or equipment just your mobile and computer to make it easy

Cons

Nothing as of now because all over the feature was great

Jessica
Jessica
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for any business

Reviewed on 28/08/2023

I love it- I have used it for years and it is so useful.

I love it- I have used it for years and it is so useful.

Pros

I like that you can do virtually almost anything on this program. It can be tailored to whatever you need.

Cons

I don't love the price, but it is probably worth it.

Chris
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Msft Dynamics as a CRM - there are other options

Reviewed on 08/09/2021

I think overall its a pretty solid software that if customizable would probably be one of my go to...

I think overall its a pretty solid software that if customizable would probably be one of my go to CRM recommendations.

Pros

I did like it's functionality with Outlook and other msft applications. There was little need to reorder things when exporting to excel and all that.

Cons

I did find the lack of customizability of the software to be frustrating. It appeared that there were only pre-populated choices from a drop down list for most things, many of which did not fit what i was trying to label. Now, this could have been a byproduct of my companies enterprise subscription with dynamics, i am not sure.

Susan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Dynamics User

Reviewed on 31/08/2023

Pros

Mobile application for receipt submission

Cons

Difficult to use as saving is a two step process instead of one

asad
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The go to tool for POS integration

Reviewed on 20/01/2024

Pros

Really helpful and easily integrated with POS systems.

Cons

User interface and the technical details can be tricky.

Pamela
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Average Accounting System, difficult to use AP area

Reviewed on 02/06/2023

Pros

Many report options and mostly easy to use.

Cons

Cannot easily and cleanly download reports to Excel. AP area is complicated to use with system glitches and basic info. like totals not included in reports.

Tausif
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dynamics 365

Reviewed on 29/04/2023

dynamic 365 is part of my job , i use it daily , it provides template and video to learn automation

dynamic 365 is part of my job , i use it daily , it provides template and video to learn automation

Pros

dynamics 365 is very helpfull in accounting jobs for in any organization, it help to make automation also.

Cons

i dont dislikes anything about dynamics 365 business centra

Remco
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great package for reliable business performance

Reviewed on 18/08/2023

Great

Great

Pros

Easy insights into daily operations.We like the outlook integration best.

Cons

Some custom made work stops our upgrades

Neal
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Make sure you check out the competition before committing to Business Central

Reviewed on 26/01/2023

The product is the product - they will not update to improve it! NB the products were acquired by...

The product is the product - they will not update to improve it! NB the products were acquired by taking over other companies and them re-badging to look alike - Nb the integration is poor!

Pros

Nothing in this product is better than rival products I've used elsewhere

Cons

Payment Allocation and lack of link to UK banksLack of Integrated add-ons - say Payroll

Ayass
Overall rating
  • Industry: Media Production
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Modern ERP Solution

Reviewed on 17/04/2015

Pros

I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well.
now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time.
I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following :
- SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature.
- Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things.
- Easy and Smart setup requirements and users profiles access.
- Huge bank of ready reports provided by global MSD teams and partnership
- Friendly user = easy training
- Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines !
- Easy customization and easy editing of all tables screens
- High Compatibility with Excel MS Office.
- Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc..

Cons

No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system.

salim
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Honest Opiion About BC

Reviewed on 21/09/2022

Pros

A one stop shop system is required , integration is not easy , high level of development which costs is heavy.

Cons

The cost initially and on going subs is very high for any business , millions are needed

Alternatives Considered

Sage 300cloud, NetSuite and SAP Business One

Reasons for Switching to Dynamics 365 Business Central

Did not went with Open Source ERP
Akash
Overall rating
  • Industry: Consumer Electronics
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dynamics 365 Business Central - One Stop Business Management solution

Reviewed on 27/10/2022

It saves time by processing huge amounts of data in few secs and keeps records of everything that...

It saves time by processing huge amounts of data in few secs and keeps records of everything that we want and helps a lot in inventory management and resource planning as per Customer's requirement.Helps to calculate profit/loss on monthly basis/yearly basis.

Pros

Every firm/business needs a solution for managing Daily Ledger, Inventory management, Supply chain management, Process Management, Accounting management, HR management, Profit Management, etc - Dynamics 365 Business Central has everything available in a single software which can be accessed on all types of devices running on different platforms. It provides flexibility to the users to work from anywhere/ anytime by having authorized access. It has top level encryption to keep your data safe and keeps a log of it in its database to compare and analyze data according to our need. I mostly use it for Project management and Process management.

Cons

The user interface of the software is little complex one as use of icons is very less due to which we have to read the name of that particular option/field which we want to choose. Rest there are no cons according to my use

Ron
Ron
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great ERP software with great integrations

Reviewed on 23/01/2021

I have been working with Dynamics NAV and Business Central for almost 4 years now, as a technical...

I have been working with Dynamics NAV and Business Central for almost 4 years now, as a technical consultant. I install and implement BC on regular basis.
Also I support customers with technical issues around Business Cental, which I love to do.
The possibilities with BC are endless.

Pros

As a technical consultant, who installs and implements Microsoft Dynamics Business Central I find the integrations with all Microsoft's Azure applications a big plus.
Seamless integration with Microsoft's Flow, PowerApps, Outlook, etc work very well.

Cons

There USED to be some disadvantages of Business Central, because for a long time Microsoft wasn't clear what course they would go. But now the course is set to the cloud (Azure) and I think that is the only way to go.

Akhtar
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feature rich and easy to use

Reviewed on 08/11/2022

Extremely happy and would only ever use this as an ERP

Extremely happy and would only ever use this as an ERP

Pros

It is so easy to use and has got lots of functionality

Cons

Sometimes the interfaces can get a bit complex

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great cloud based solution for small-medium businesses.

Reviewed on 12/12/2017

Keeps all our business data in one spot. Very easy for everyone do to their own paperwork.

Keeps all our business data in one spot. Very easy for everyone do to their own paperwork.

Pros

Attach PDF's of invoices, PO's right to the entry. Keeps all ERP data in one spot. Can work from any device. All of our guys can work in the field and we have yet to hire an administrator.

Cons

Report creation requires a developer to help set up. Support costs can be high if you don't have a computer savvy person in your company.

Yessica
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software to support accounting processes!

Reviewed on 13/06/2019

A great tool for everyday accounting processes: reports, invoices, and managing different outlets...

A great tool for everyday accounting processes: reports, invoices, and managing different outlets within the company.

Pros

It is easy to run reports, since all the data you might need is in there. We use it to make invoices, and pro-forma invoices. It is great to have and keep our customer's database updated. It's easy to add new data. Be able to customize the data you use it everyday is a big plus.

Cons

Managing this software requires a lot of practice. You have to get familiar with it before run important reports and invoices. If there are too many processes at once, it can run slow and even block you out, so you'll have to wait until the system get less busy.

Danish
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perfect Fit for Business

Reviewed on 31/07/2021

It is integration & automation really fulfills the business need. Real-time access to business...

It is integration & automation really fulfills the business need. Real-time access to business information is very pivotal & helpful for modern-day business for improving operations & efficiency. It is customs services capability is great.

Pros

Information access & transactional traceability is quite useful in improving business operations & its growth. The price of this software is also reasonable & its CRM application is phenomenal.

Cons

Its interface is difficult to use & takes time to learn. & customers support also needs to be improved.