Dynamics 365 Business Central Reviews

Dynamics 365 Business Central

4.0 (151)
Enterprise resource planning for SMBs, formerly Dynamics NAV

Overall rating

4.0 /5
(151)
Value for Money
3.5/5
Features
3.9/5
Ease of Use
3.6/5
Customer Support
3.6/5
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151 Reviews for UK Users

Gokulnath
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

World's Best ERP Product for Small and Mid Size business

Reviewed on 13/04/2023

Pros

Ease of handling Inventory tracking, Able to handle end to end Accounting information, it helps to reduce your man power efforts on the system. Add N-Number of Apps to your Bizz application. Seamless integration with your Application and power platforms. Save Paper by using Microsoft Dynamics 365 Business central in your business

Cons

Performance of the application can be improved. Level of coding is hard when compared to previous version of Business central. Accessing the Back end application(SQL server) is not possible. This make hard for legacy users.

David
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dynamics Review

Reviewed on 06/09/2022

Pros

It easily integrates with Microsoft products and has a full set of features that we use regularly.

Cons

Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning.

Alternatives Considered

Oracle Database and SAP Business One

Reasons for Switching to Dynamics 365 Business Central

It was originally a vista and was a great software product for small businesses.
Carlene
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Beware!

Reviewed on 22/04/2022

None

None

Pros

Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year.

Cons

Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you.

Hunter
Overall rating
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 23/10/2019

Microsoft has always been a great service that our company enjoys using. This service continues to...

Microsoft has always been a great service that our company enjoys using. This service continues to strengthen the brand of Microsoft.

Pros

The thing i like is that the interface is easy to use. The setup requirements are better than the normal setup ideals.

Cons

I did not like how it is difficult to add users into our system. Not everyone has had a positive experience with this software.

Alternatives Considered

vSphere

Reasons for Switching to Dynamics 365 Business Central

We knew that Microsoft would provide the best front and back end support to our business.
salim
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Honest Opiion About BC

Reviewed on 21/09/2022

Pros

A one stop shop system is required , integration is not easy , high level of development which costs is heavy.

Cons

The cost initially and on going subs is very high for any business , millions are needed

Alternatives Considered

Sage 300cloud, NetSuite and SAP Business One

Reasons for Switching to Dynamics 365 Business Central

Did not went with Open Source ERP
Jose
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

AZZURE-IT as our implementation partner in the UK have hidden the renewal process to charge us...

Reviewed on 28/06/2022

The software is very powerful, the support from AZZURE-IT has been awful, slow, not transparent and...

The software is very powerful, the support from AZZURE-IT has been awful, slow, not transparent and very misleading.

Pros

With Azzure-IT implementation was costly and long

Cons

When all implemented, we need to downgrade our license, we told them, they knew but then they hid the new terms so just for 1 day we got caught into another full year license with users we didn´t need and getting charged for ir. Totally inmorale.

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Dynamics Review

Reviewed on 11/01/2019

It is really for basic use. If you are part of a manufacturing business or a large business, the...

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros

Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons

Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great cloud based solution for small-medium businesses.

Reviewed on 12/12/2017

Keeps all our business data in one spot. Very easy for everyone do to their own paperwork.

Keeps all our business data in one spot. Very easy for everyone do to their own paperwork.

Pros

Attach PDF's of invoices, PO's right to the entry. Keeps all ERP data in one spot. Can work from any device. All of our guys can work in the field and we have yet to hire an administrator.

Cons

Report creation requires a developer to help set up. Support costs can be high if you don't have a computer savvy person in your company.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dynamics 365 Business Central

Reviewed on 20/09/2021

Pros

Integration with outlook is the best. No more downloading and sending separate emails.
I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009.
The price for the product is very reasonable for small and bigger companies.

Cons

Difficult to get support from the partners who implemented.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best application for ERP in SME

Reviewed on 13/08/2019

According my experience I recommend this for small scale and medium scale business entities and not...

According my experience I recommend this for small scale and medium scale business entities and not for the large scale entities.

Pros

This is a kind of ERP software that highly used by the manufacturing organizations. The application is advisable for use the medium scale business entities who are operating in manufacturing, retail, trading and distribution business activities. Though this is recognized as an accounting software, it is having the multiple function platforms such as HR management, project management, sales and marketing and supply chain management.
Obtaining the information from the system is easy by the way of generating types of reports.

Cons

The most important drawback of the application is it is functioning slowly when few windows are open. Therefore, it needs to close the windows again and again when application is getting slow. The managing of the application requires a comprehensive experience and knowledge on it.
It takes a long time to enter the data to the system. Users need to be familiar with application when entering data. For an instance, there are more unnecessary fields to be filled.

Ghafran
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Review - Dynamics 365 Business Central

Reviewed on 21/11/2022

Overall experience is amazing in terms of increased productivity.

Overall experience is amazing in terms of increased productivity.

Pros

01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring

Cons

01- Little complicated to use for non-accounting background staff.

Yessica
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software to support accounting processes!

Reviewed on 13/06/2019

A great tool for everyday accounting processes: reports, invoices, and managing different outlets...

A great tool for everyday accounting processes: reports, invoices, and managing different outlets within the company.

Pros

It is easy to run reports, since all the data you might need is in there. We use it to make invoices, and pro-forma invoices. It is great to have and keep our customer's database updated. It's easy to add new data. Be able to customize the data you use it everyday is a big plus.

Cons

Managing this software requires a lot of practice. You have to get familiar with it before run important reports and invoices. If there are too many processes at once, it can run slow and even block you out, so you'll have to wait until the system get less busy.

Kelly
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great software, if you're not afraid of customization

Reviewed on 27/11/2018

Great software for small and midsize businesses.

Great software for small and midsize businesses.

Pros

One of NAV's biggest strengths is the fact that it's a Microsoft product, so the ease of use factor is high, given the fact that virtually all employees are familiar with MS ribbons, icons, etc. NAV is also customizable (with the help of a consultant). The fact that it is customizable, yet easy to up-gradable, is a huge factor.

Cons

There are some basic items that are only available through customization. I would like to see MS make these accessible as items that users can configure, vs. having to pay for customization.

Ralph
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Feature Rich and Highly Customisable ERP

Reviewed on 12/12/2018

Good ERP for Small to medium enterprises

Good ERP for Small to medium enterprises

Pros

If you get the right partner- developer it a highly customizable product
Great compatibility with MS Office Suite
As an accounting or Financial Management ERP it is function rich, from the custom reports- account schedules, intercompany to navigation functionalities

Cons

Jobs lacks proper integration with Financial Management
The number of updates or releases are just overwhelming

Scott
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Microsoft 365

Reviewed on 30/03/2021

Overall experience with this software is great haven't had any problems.

Overall experience with this software is great haven't had any problems.

Pros

I would say almost everyone in the front office use office 365. For the needs we have for it the software works great.

Cons

Don't really have anything I like least about it. We are mostly Mac-based computers and it still works out great for compatibility.

Katy
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not worth it

Reviewed on 16/03/2019

Horrible! Cannot wait to get rid of it!

Horrible! Cannot wait to get rid of it!

Pros

Honestly, there is very little I like about this software. The potential capabilities of the newest product line are great. It just costs hundreds of thousands of dollars to get it programmed and even more to keep it up to date.

Cons

Too expensive to update as needed. Way too expensive to have it front loaded. Too complicated for an in house team to set up. This is the most complicated and finicky software I have ever had to use. I cannot wait until we are using our new ERP system. Software times you out after a few minutes and does not autosave. Information fields do no flow properly between functions.

Elizabeth
Overall rating
  • Industry: Philanthropy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Financial package

Reviewed on 21/12/2017

Pros

We use NAV for all our accounting needs -- G/L, accounts payable/receivable, payroll. Easy to use and reports are simple to set up.

Cons

occasional glitches after upgrades, but that's to be expected and they are corrected quickly. We receive good support from our service provider.

Gary
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Avoid, avoid, avoid.

Reviewed on 14/10/2017

I can't find one possible highlight at all. It will drain your energy and extinguish your very soul.

I can't find one possible highlight at all. It will drain your energy and extinguish your very soul.

Cons

The least user friendly system you will ever have the misfortune to use. It will make your working day so much longer and less bearable and turn easy tasks into impossible nightmares.

Misbah
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ease of use

Reviewed on 27/07/2018

I have used the software for almost 9 months, and have found it to be very user friendly, with...

I have used the software for almost 9 months, and have found it to be very user friendly, with excellent presentation. It is normally quick, software does not crash often and it works well for many different type of industries.

Pros

Very user friendly
Good presentation
Excellent layout - easy to search for whatever you need
Good use of headings and sub-headings
Being able to import from Excel, and transfer any journals into Excel easily

Cons

Maybe not the best for reporting purposes, or hard to find a way straight away
Could be a more efficient way to import transactions from Excel

Renate
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software that covers all operation of real estate management.

Reviewed on 26/05/2017

We can provide better customer service because everybody finds their needed information faster and...

We can provide better customer service because everybody finds their needed information faster and more secure. That is a big advantage for all.

Pros

The best thing is that we got rid of many Excel-files that provided the connections between our individual tasks. Now there all data in one place and everybody can can get to their taks-realted information and data easliy. That is a big progress for all!

Cons

Due to the one-software-covers-the-whole-company idea, it is complex and needs some training. But the PMX-people are always there for us on the other hand.

Lacey
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Clunky navigation! And the email integration is rough.

Reviewed on 06/09/2017

Pros

The dashboards and deal registration for our sales team works well. Advanced finds have been helpful.

Cons

ClickDimensions as a marketing tool is hard to navigate. And I don't feel like the modules make sense.

Viktoria
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy system to use

Reviewed on 10/07/2018

Pros

Microsoft NAV is easy to use and navigate, performs well and being in HR the functions I need are easy to get to

Cons

Not sure if this is a function selected in the implementation process but the only part I don't like is that payroll does not have access to the employee profiles and only HR can update their information

Fiona
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good for property management if you use the add-on

Reviewed on 26/01/2017

I liked the solution so far, it's easy to learn and use, even if requires some time to understand...

I liked the solution so far, it's easy to learn and use, even if requires some time to understand the logic. Just as any other software I guess. Together, it's a great solution, allows us to manage all aspects from accounting to leasing to reporting. We use it on a subscription base.

Pros

Flexible can be adjusted to our business. NAV partner Admiral is very supportive. We liked subscription option, did not need to invest upfront. Integrated accounting and lease management allow having all numbers in one place and it gets easy to analyze. Much faster tenant billing process than we had before. Good training material from Soft4RealEstate.

Cons

Smart NAV partner is needed. Even with a subscription, there is a set-up fee and we had to invest some amounts into development. But now we have what we need. Much of info on NAV in Customersource, but need time to search for it.

Lauren
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great User Friendly Software

Reviewed on 19/08/2019

Pros

I liked that the software was user friendly and easy to get trained on. I found it to be more thorough than Quickbooks. Very easy to do journal entries across multiple companies and reconcile every month.

Cons

The limited about of users for the price.

Roberta
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great software for companies larger than 50 employees

Reviewed on 18/07/2018

Pros

It is very easy to follow and has got a lot of features to offer, but they are to be added based on the companys needs

Cons

if you have inhouse IT specialist then this isnt a problem but if you need to source externally it may take a while to have new features set up and you only understand what you need additionally once you really understand the software.