UKG Pro Reviews

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

I like that it’s relatively straightforward and easy to use most of the time.

Extremely antiquated. Whole site looks like it was designed in the early 2000s.

supper helpful and easy to view check stubs and hours

verification call every time to logging in

UKG Pro has been pretty easy to use and all of its functions are very useful

I have had issues with logging in before.

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Not all but some of the add on modules integration is poor and troublesome (People Doc).

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly.

I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases.

Platform is easy to use, and different modules available.

reporting capability. Have to depend on having someone create custom BI Reports each time.

The ability to have Human Resources and Payroll wrapped into one service.

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work

It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use

The people. UKG has always had top notch people in support and relationship management. Generally, things work great, and even when things aren't going perfectly, we always feel supported.

The only con I have for UKG right now is the handoff from representative to representative as the support structure is perfected and implemented. We love all of our people, but they change a bit more than I'd like.

UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application!

The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load.

I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.

I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.

A Centralized system that keeps a decent track of paystubs and likewise information with a simple user interface

very limited functionality and very buggy, app logs out very often and makes it very hard to get back in, customer service wasn’t very accessible

We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees.

UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution.

Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.

System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.