UKG Pro Reviews

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

UKG can do a large amount of different things.

UKG is not easy to learn without some degree of guidance. Can be clunky at times.

The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.

Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.

We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly.

I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases.

I like that it’s relatively straightforward and easy to use most of the time.

Extremely antiquated. Whole site looks like it was designed in the early 2000s.

The ability to have Human Resources and Payroll wrapped into one service.

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature.

Nothing, really. So far so good and bug free!

although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy

I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions

The product is easy to use and flawless.

In payroll gateway page, I prefer if you set the finishing button(the last process to transmit payroll) in a different page.

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no.

I wouldn’t know who to contact if anything went wrong.

UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application!

The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load.

I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.

I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.

UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company

The mobile version is very limited, you can not see or do much on there

Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.

System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.

UKG Pro is a well-integrated system that captures virtually all people-management tools in one place. It is easy to navigate and the reporting tools are very helpful.

At times our employees have issues with the mobile app.

Nothing as there's no difference between the old app we used and the new one

They have no direct support for the company. Never had any real issues till they "upgraded" to the "pro" version. My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one. The app new app runs super slow compared to the old one. No clue why they would even change apps when they are pretty much the exact same setup.

I liked the layout of the software and how all the settings were very straight forward.

There were no cons to the software that I noticed.

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.

I like the flexibility inherent in the way the software was set up. Having been such a long standing customer who has been acquired twice during that time, I've been able to adjust for the reporting needs of new management teams quite easily.

the time period following the Kronos acquisition because the standard of response for cases wasn't what we historically experienced.

The easy of finding answers and the side notes of having options constantly.

I would like to have a resume section/ a way to have employees linked with an external recruiting feature