Square Point of Sale Reviews

Overall rating
Filter by
Company size
Time used
2972 Reviews for UK Users

- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You need Square if you’re a small business!
Reviewed on 26/02/2024
Overall my experience with Square Point of Sale has been easy to navigate and a great price point...
Overall my experience with Square Point of Sale has been easy to navigate and a great price point to use upgraded services.
Pros
What I like most about Square Point of Sale is how easy it is to navigate for new small business owners and sends you your daily business revenue at the end of each day.
Cons
My least favorite thing about Square Point of Sale is sometimes the card reader malfunctions and I have to manually enter customer information.
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Square Point of Sale is Easy to Use
Reviewed on 05/09/2024
I felt my overall experience with Square Point of Sale was smooth and easy to learn. I used the...
I felt my overall experience with Square Point of Sale was smooth and easy to learn. I used the Square Point of Sale for one location of business, I have about 25 products I'm tracking inventory on. I make adjustments to discounts. These functions were easy to figure out how to use without using any help features or stressing out.
Square Point of Sale system was also very easy to use on my iPhone and it has many options for accepting payments as far as different hardward is concerned. You don't need hardware either, you can use an iphone and use the Square Point of Sale app to process payments for your customers. I prefer the actual Square because sometimes people don't have the tap to pay option if they don't have their Apple wallet set up properly or don't how to process payments that way.
Pros
Square Point of Sale is very easy to set up and use. The interface is very clean. I have used the Wix point of sale system which has a busier UI and is slightly more difficult to use. If someone is using a point of sale system for the first time, between Wix and Square, I think Square would be easier for them.
Cons
I didn't find anything I didn't like about it. I think that there's always a learning curve with any new point of sale system.
Alternatives Considered
WixReasons for Switching to Square Point of Sale
I didn't know that Wix had it's own point of sale system before I got Square. I got Square, then I started to use the Wix system and while they both do what they are suppose to do, Squares interface was so much easier on the eyes.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How Square has changed the way I do business
Reviewed on 09/01/2024
I have nothing but good things to say about Square except for a few qurks and errors, I have had a...
I have nothing but good things to say about Square except for a few qurks and errors, I have had a great experience learning and using Square Pos
Pros
That I can access and take it anywhere I go. I love Square for the portability the most. It' has allowed me to make sales on the go to the elderly, the people that don't have transportation, and potential new clients
Cons
How long it takes to post you funds into your square account for instant access.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square, the best app for sales!
Reviewed on 27/10/2024
My overall experience has been great! I can write up an invoice in minutes with my saved items and...
My overall experience has been great! I can write up an invoice in minutes with my saved items and I can collect a deposit in seconds with tap to pay or via emailing the customer. It’s a very easy process for the customer to pay when sent via email. I can schedule out when the final payment is due for a repair and it’s saved in their system if I ever need to look back at the invoice.
Pros
That you can use tap to pay, and the processing fees are fair.
Cons
There’s not much to dislike about square. Sometimes invoicing won’t have your description saved, but doesn’t happen often.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square POS
Reviewed on 11/09/2024
Square is easy to use and their customer service is very helpful
Square is easy to use and their customer service is very helpful
Pros
EASY TO USE AND HAVE MY MONEY THE NEXT DAY. I CAN CHECK MY HISTORY ANY TIME AND BALANCING TO QUICKBOOKS IS VERY HELPFUL.
Cons
I do not use my square to its full potential, only because I do not need all of the great features
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy to return
Reviewed on 28/06/2024
Excellent, again Ive missed them. Again being able to customize pretty much everything keeps...
Excellent, again Ive missed them. Again being able to customize pretty much everything keeps everything will organize. Separate location separate deposit separate cards everything is kept separate like totally different business but still one
Pros
Came back to them after about a yr. It's really convenient the many types of ways you can still tend to your customer. From contactless, keypad on the app, hand held. And the customization without the confusion. In addition afterpay with cash app, with your own square card. Ive missed u
Cons
Security is a bit overboard, but as with PayPal
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for Small Business Owners!
Reviewed on 13/11/2024
I have had a great experience with Square so far. I do not plan to switch platforms anytime soon.
I have had a great experience with Square so far. I do not plan to switch platforms anytime soon.
Pros
I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.
Cons
There are no cons to using this product right now.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app with great support
Reviewed on 27/11/2024
I love square it’s so concurrent I can keep it right in my purse
I love square it’s so concurrent I can keep it right in my purse
Pros
Easy to use ands you can do it anywhere thru your cell phone
Cons
The fees are a little steep and if you have bad internet service it’s not great
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Big fan of Square
Reviewed on 26/11/2024
We used them for taking sales on a major music tour this summer. It helped us greatly that the...
We used them for taking sales on a major music tour this summer. It helped us greatly that the terminals are simple to programme and use. Really happy overall.
Pros
Such a simple and smart system to use. I love that you can tap a payment card on a terminal to bring up all previous transactions.
Cons
Nothing in particular. It is probably the best system I’ve used on the market.
- Industry: Package/Freight Delivery
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform
Reviewed on 01/11/2024
My overall experience is good, the system is easy to use and there are so many systems and...
My overall experience is good, the system is easy to use and there are so many systems and interfaces
Pros
Everything all in one space and a easy to use interface
Cons
Sometimes they do random checks which means temporary Ban to withdrawing money and also the fees are on the high side
Alternatives Considered
SumUpReasons for Switching to Square Point of Sale
Square has more products and functions on their platform and their mobile card machine is a great product- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 06/05/2024
I really like square and don't have any interest in switching card processors
I really like square and don't have any interest in switching card processors
Pros
Square is very user friendly and simple to use. The fees for square are high per use than many other merchant devices but there are no other monthly/maintenance hidden fees so overall they tend to be cheaper especially for small businesses unless you're running several thousand dollars/month in credit cards
Cons
Customer receipts don't list custom items
- Industry: Farming
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square is super user friendly!
Reviewed on 18/11/2024
I am super happy with Square. I have been using it for years at my office job and for personal...
I am super happy with Square. I have been using it for years at my office job and for personal sales at home!
Pros
I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen!
Cons
I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful!

- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Square works really well for small businesses to start taking card payments fast.
Reviewed on 05/09/2024
I really like Square for a simple solution to taking credit card payments for small businesses.
I really like Square for a simple solution to taking credit card payments for small businesses.
Pros
It is easy to use and works well for small businesses, both services and retail.
Cons
Sometimes it can be pretty glitchy. Getting various aspects of the app set up are not always intuitive. There is zero customer support, so you are very much on your own if something doesn't make sense.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Company could be great but lost desire.
Reviewed on 09/07/2024
I’ve been using Square for 6 years now and like almost everything about it except the lack of...
I’ve been using Square for 6 years now and like almost everything about it except the lack of pre-authorization on credit cards. The company has been promising this feature for the 6 years I’ve been with them but has yet to come through.
Other than that I have been mostly happy. Customer service is lacking but that seems common with all companies these days. In the end they usually solve the problem, just takes several phone transfers.
This could be a great company but they seemed to have lost the fire that they had when they started.
Pros
System is affordable and fairly straight forward to use. There are lots of features that work well together.
Cons
No pre-authorization of credit cards so you have to hold cards behind bar. This is a real problem on busy nights.
- Industry: Chemicals
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Evergreen Weed and Pest Control Services
Reviewed on 04/12/2023
It's great for home service and field work when you need payment at the site.
It's great for home service and field work when you need payment at the site.
Pros
Ability to offer CC on-site, invoice payment on clients on via phone, tablet, or computer, and auto reminders of upcoming payments. ALso, I like the software integration with my Field Route Optimizer.
Cons
if you accidentally scroll too far up in an invoice, contract, or estimate it auto-refreshes and deletes everything you just did.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Dont expect great support
Reviewed on 21/11/2023
I've been up and down every channel I can to resolve an issue centered around a dispute a customer...
I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed.
For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it.
This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded.
After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit."
Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions"
Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response.
After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate.
I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help.
Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account.
I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response.
I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing.
All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on.
I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information.
Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache.
If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend.
I've tried up and down every channel I can get and was shut down each time. No luck.
I'm switching to something else for sure. Sad to see this happen.
Pros
Nice POS System for our customer interface
Cons
Customer Support is not great, cannot get you info when you need it. Slow to respond.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payments made easy and painless
Reviewed on 21/06/2024
I really love Square, it makes running my business secure and seamless. I'm able to cross-compare...
I really love Square, it makes running my business secure and seamless. I'm able to cross-compare my reports to ensure my bookkeeping is accurate.
Pros
As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.
Cons
The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stopped Charging
Reviewed on 02/08/2024
Pros
It is quite handy and fast, but then it
Cons
I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.
- Industry: Automotive
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Invaluable service
Reviewed on 20/01/2024
I wouldn't recommend to my worst enemy. They're cuurently holding funds, while constantly trying to...
I wouldn't recommend to my worst enemy. They're cuurently holding funds, while constantly trying to draw from my account, claiming I owe them money, but give no proof. Customer service claims they can't give me answers for lack of access to account information. They claimed they escalated, but never heard from them, while they continue to try and draft my account.
Pros
It's something you can use to help get the ball rolling with your business
Cons
Hidden fees and probably the most poor customer service I've dealt with in a very long time. Heavily loacking communication
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product with many features
Reviewed on 19/11/2024
Great for everything from credit card processing to reports
Great for everything from credit card processing to reports
Pros
Great way to offer credit card processing in multiple ways
Cons
Nothing about this product everything is wonderful
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best payment processing system
Reviewed on 03/01/2024
5 stars! I have used a few different processing companies but none compare to square.
5 stars! I have used a few different processing companies but none compare to square.
Pros
I love that square offers personalized loans directly through the terminal. No credit checks required, as it is based off your sales.
Cons
I have no compalints. Everything is user friendly, and competitive rates.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Use Square for ease of payments
Reviewed on 15/11/2023
Wonderful! Square is super easy for our families and our front desk staff to manage.
Wonderful! Square is super easy for our families and our front desk staff to manage.
Pros
Square is simple! You can take it anywhere, and is user-friendly.
Cons
The customer support is sometimes slow. However, once you are able to connect they are always very helpful.
Alternatives Considered
QuickBooks Online- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Like They Say-It's Hip to be Square
Reviewed on 31/08/2023
For now, we have been extremely happy with our experience with Square. It has proven to be a...
For now, we have been extremely happy with our experience with Square. It has proven to be a necessary piece to our business, making things much easier to track and manage.
Pros
We love the user-friendly layout of Square. It was easy to setup and implement straight out of the box with minimal instruction. The more we use it, the more features we find that we love.
Cons
We have found very few cons to using Square, but the biggest one is the fees. While this is a necessary part of doing business, the recent price increase of using Square to accept payments has made our pricing structure difficult to maintain without passing those fees onto our customers.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for Small Business!
Reviewed on 30/08/2024
Pros
My app and card reader make accepting payments at events so easy and quick. Not to mention secure for my customers and clients.
Cons
There is nothing I can complain about. The app is organized.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Try Square!
Reviewed on 08/05/2024
I have had a wonderful experience with square point of sale and I would recommend it to anyone that...
I have had a wonderful experience with square point of sale and I would recommend it to anyone that wants to use an easy and inexpensive payment processing system.
Pros
I like the ease of use and that it works instantly for processing payments
Cons
Can take a while to hear back from customer service if you ever have an issue