Square Point of Sale Reviews

Square Point of Sale

4.6 (2,924)
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iPad & Android point of sale (POS) system

Overall rating

4.6 /5
(2,924)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.4/5
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2924 Reviews for UK Users

Jared
Jared
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square POS after 1 year

Reviewed on 25/06/2022

The POS software is very good especially when I go offline and in person I can collect a payment...

The POS software is very good especially when I go offline and in person I can collect a payment and continue online and resolve any client information.

Pros

It's seamless with my banking and helps me integrate payments for clients, products, and services

Cons

There are many freemium features that can be an additional benefit on top of the current monthly costs unlike a shopify plan that bundles most offers in one subscription.

Alternatives Considered

Cash App, Stripe and Venmo

Reasons for Choosing Square Point of Sale

The solution was able to solve a pressing need to offer an offline settlement system just in case my clients were not able to access my website.

Switched From

PayPal and Shopify POS

Reasons for Switching to Square Point of Sale

It involved a lot more ecom and web integrations that provide
Faiyaz
Faiyaz
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A very user friendly POS system

Reviewed on 22/10/2023

Overall experience was amazing. Loved how it made everything easier!

Overall experience was amazing. Loved how it made everything easier!

Pros

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Cons

Yet haven't found any bigger issues. Everything seems fine.

Alternatives Considered

Stripe

Reasons for Choosing Square Point of Sale

Easier and smoother operation of Square Point of Sale.

Reasons for Switching to Square Point of Sale

Pricing
Lauren
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Square Review

Reviewed on 29/08/2024

Pros

Once i figured out how to use it, I liked it.

Cons

Figuring out how to use it was difficult. And having to have different permissions was annoying.

Chantel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Payments made easy and painless

Reviewed on 21/06/2024

I really love Square, it makes running my business secure and seamless. I'm able to cross-compare...

I really love Square, it makes running my business secure and seamless. I'm able to cross-compare my reports to ensure my bookkeeping is accurate.

Pros

As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.

Cons

The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.

Darryl
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Square is a good choice

Reviewed on 26/12/2023

I haven't found any other product that makes me consider switching from Square. They have great...

I haven't found any other product that makes me consider switching from Square. They have great hardware to go along with their software and the processing is great as well.

Pros

I've been using Square for over 7 years and find it great to work with. I haven't come across any other product that makes me consider switching.

Cons

There are a few bugs with using the online fulfillment system, but that's about it.

Doh
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

system outages are the real problem

Reviewed on 13/02/2024

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm...

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm not considering another pos system.

Pros

square is so easy to use. and it's ubiquitous.

Cons

square goes down, and we lose sales and tips, and square does not compensate its users for losses

Debra
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied Customer very user friendly and up to date

Reviewed on 19/02/2024

over all i think its a great product and we realistically dont have any complaints.

over all i think its a great product and we realistically dont have any complaints.

Pros

I love that it is again very user friendly and the processing fees are low and the processing speed is fast.

Cons

I dont like that you cant go back and look at a last name from the card used in processing of a payment u would have to go on line and do 4 different steps if you needed to clarify an error .

Alternatives Considered

Clover

Reasons for Switching to Square Point of Sale

better pricing and seemingly better technology
Jonathan
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to train and use for high volume

Reviewed on 09/02/2024

We have used square in a high volume music venue for shows and events. We have also used square and...

We have used square in a high volume music venue for shows and events. We have also used square and the square team for high volume music festivals. We can implement this for the box office as well as the bar sales, while pulling live reports to see how inventory is moving and track sales trends throughout the event.

Pros

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Dawn
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 06/05/2024

I really like square and don't have any interest in switching card processors

I really like square and don't have any interest in switching card processors

Pros

Square is very user friendly and simple to use. The fees for square are high per use than many other merchant devices but there are no other monthly/maintenance hidden fees so overall they tend to be cheaper especially for small businesses unless you're running several thousand dollars/month in credit cards

Cons

Customer receipts don't list custom items

Renee
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Never miss a payment with Square!

Reviewed on 27/10/2023

Pros

We love our Square as it gives us on the spot payment for services with a clear and easy to understand format. Young or old, no one has issues using Square for payment.

Cons

Occasional connection issues make it so that we cannot take payment immediately, however it is rare.

Navine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Love Square

Reviewed on 11/12/2019

Overall, I prefer square any day over stripe and PayPal payments.

Overall, I prefer square any day over stripe and PayPal payments.

Pros

Love live square. Love that it can be used for both in store and online payments. It sync with my quickbooks which saves me a whole lot of time. It gives detail daily reports which includes best seller of the day, number of sales, number of products sold and what type of product sold, taxes paid, types of payment the customers used, plus it syncs with my online store inventory. Square gives you all the detail info you never realized you need till you need it all in one place. So easy to use and tailored for retailers. Love the Apple Pay feature too.

Cons

My big con with square integration is it doesn’t sync well with bigcommerce. By that I mean, my online sales gets imported as a custom order so there is no itemized list of what the customers bought. Also with bigcommerce, there is no way for me to take Apple Pay or other digital wallet payments. Square does have digital wallet payment options with their square space shopping cart. Fingers crossed they will fix this custom import stuff soon.

Leng
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Square gets the job done

Reviewed on 17/05/2022

My overall experience has been good. Square POS gets the job done. The user interfase could be more...

My overall experience has been good. Square POS gets the job done. The user interfase could be more intuitive though, but in general it's ok.

Pros

I use square POS, but also as an online payment processor linked to Wix. We started using the simple and small POS at our organization, but then we upgraded to the one with the big screen and that was a big change. I particularly like about this one that the client is the one swiping the credit card and has privacy deciding on the tips. It allows to start and end the cash drawer, which helps to control the cash better. I also like that when there is no connection it goes to offline mode and one can still run transactions with it.

Cons

The part that I am unsatisfied with is that the integration with WIX does not capture names of events in the description of each transaction. Therefore it's tricky to categorize those transactions in the different income classes for our books. I have to do that by reconciling manually wix reports with square's.

Alternatives Considered

Stripe

Reasons for Choosing Square Point of Sale

We still use Stripe because it works better with our donors database. When I started working in the organization both were being used, since we had the investment of the Square POS already, which are pricey, we continued to use Square. However it does not integrates with Bloomerang.

Switched From

Stripe

Reasons for Switching to Square Point of Sale

We chose square over alternative products because we had already spent over $1000 in POS
Megan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Square for small healthcare mobile practice

Reviewed on 31/08/2022

Overall, this is a great system and it's very easy to use to quickly collect payments for our...

Overall, this is a great system and it's very easy to use to quickly collect payments for our services in the home on our mobile devices. It has a lot of features that allow you to send receipts, invoices, and collect payments securely in order to remain HIPAA complaint. You can also sign a BAA to show this as a healthcare practice, which is very important. Many clients are also familiar with Square, so they feel comfortable with you using it to process payments.

Pros

I like that it is reliable and convenient to use for our mobile practice. With us having to pack up equipment and take it back out at each client, it is nice that the system is able to be used on our cell phones and stores neatly into the pocket of our treatment bag. It is easy to connect and use even when mobile service is a bit spotty. We have not had a missed or returned payment. It is also easy to swipe through and gives the option to send a receipt that the client can access right then on their mobile device or in their email.

Cons

The biggest complaint that I have is the lightning connector adapter's stem is a bit short for use with a lot of phone cases. If the phone case is extra protective, the stem isn't long enough to reach the lightning port. It can be annoying to have to remove the case in a client's home in order to access the port so that payments can be taken.

Alternatives Considered

CardConnect

Reasons for Choosing Square Point of Sale

We switched because Square has lower payment processing fees and does not have monthly minimums like Card Connect did. We were charged during months that we did not meet a minimum sale and even in a few months that we did, so there ended up being a lot of extra hidden fees with their service. We have not had this with Square.

Switched From

CardConnect

Reasons for Switching to Square Point of Sale

Fewer processing fees and monthly minimums
Dannyelle
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Brewing POS System

Reviewed on 05/04/2023

Overall, the ideal product for what we need! There are absolutely flaws, but every option will have...

Overall, the ideal product for what we need! There are absolutely flaws, but every option will have them and not one is going to be perfect. The flaws we have in Square are overall mostly reconcilable in adjustments I've managed to make to get around them, but there are still a few that get in the way. However, overall, I don't see another product on the market that I would use instead of Square, so I'm more than happy to work with what we've got!

Pros

We use Square for our in-houes POS system on the iPad docking system, I occasionally use it through a mobile device for payments on-the-go at events and such, and we also use it integrated with our Wix website for online to-go orders and retail orders. Overall, it works great for all the things we need it for! It covers at least the basics of every aspect we use it for.

Cons

There are definitely some customization issues I have with it whereas I'd like it to function a bit more to our exact needs, but overall it covers the bases. Specifically, there are a few variation/option issues I wish we could set up differently for our POS menu, and it would also be nice to have access to more customization with reporting. We use printed receipts but can't specify how many to print which can be frustrating as well. Lastly, our online ordering page not reconciling with the same inventory/reporting items as our POS in-house can also be a bit annoying, but overall we've managed to set it up to function the bests we can.

Alternatives Considered

TouchBistro and Toast POS

Reasons for Switching to Square Point of Sale

Overall was just the best option for what we needed, and the best-rated option on the market. Had multiple other small business owners that we know suggest it for us and rate it higher than other options overall, so we went with it! There are plenty of great POS options out there, so choose what's best for you and your business, but Square covers all the bases really well!
Christy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Square Point of Sale for Gift Card Sales

Reviewed on 14/04/2020

Over all, having the ability to sell E-gift cards from my existing website without a monthly fee...

Over all, having the ability to sell E-gift cards from my existing website without a monthly fee was a huge game changer for my salon company! We went from selling $200-$300 per year in online gift card sales to well over $2000 the first holiday season my company offered E-gift cards. I believe the increase was due to the great look of the gift card choices, the Square name that everyone knows and how easily I could added the service to my company website.

Pros

I love how easy and fast it was to set up and link into my website. Square gave me the exact dimensions my photo(s) needed to be for the custom branded E-cards for the Square point of sale. In addition, my main reason for choosing Square Point of Sale for my online gift card sales was that there is no monthly fee to offer the E-cards, my company only pay for processing sales.

Cons

Square Point of Sale continues to improve the software for the E- gift cards, however I wish the system would notify me, the owner, when a customer has purchased a gift card. Customers would bring in their digital gift cards for services and since Square Point of Sale did not integrated into our booking software & our company did not realize the card had been purchased staff would have to search to find the purchased card. I wish the gift card sales and the reporting of the gift card sales was more streamlined.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Square Point of Sale Review

Reviewed on 07/11/2022

My overall experience with Square Point of Sale was okay. I have no problem setting it up and start...

My overall experience with Square Point of Sale was okay. I have no problem setting it up and start taking payments and sending invoice but there were a few features that were missing and I wish I new about it before I implemented the system.

Pros

The software is extremely simple to use and setup. I have problem setting it up and get it ready to take payments.

Cons

While Square has its strength, it also has several weaknesses like some feature are missing such as being able to enter the item quantity without having to keep adding the item. Many receipt printer also do not work with Square.

Alternatives Considered

Clover

Reasons for Choosing Square Point of Sale

I made the switch because PayPal do not have a lot of hardware option to use.

Switched From

PayPal

Reasons for Switching to Square Point of Sale

Square was more affordable and I can use my own iPad.
Jason
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product and a fair price

Reviewed on 16/08/2022

We love using square. It is easy to use and understand. It ties into a lot of other apps that make...

We love using square. It is easy to use and understand. It ties into a lot of other apps that make it a complete package.

Pros

I like the ease of use square provides.

Cons

The fees are not great. But that said, they are not any higher than competitors.

Alternatives Considered

PayPal Zettle and Shopify

Reasons for Choosing Square Point of Sale

Square offers a more robust interface full of features that others dont offer.

Switched From

PayPal

Reasons for Switching to Square Point of Sale

Ease of use
Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square Point of Sale Pricing, Features, Reviews and Alternatives

Reviewed on 12/10/2022

Square is a mobile payment platform that allows businesses to accept credit and debit cards through...

Square is a mobile payment platform that allows businesses to accept credit and debit cards through their mobile devices. Square provides its users with a simple, secure way to accept payments, while also offering them the ability to track their transactions and manage their finances. Square is a popular choice among small businesses because it allows them to accept credit and debit cards without the hassle of having to set up an account. Square also makes it easy for businesses to track their transactions and manage their finances, which can be especially helpful for small businesses that may not have the time or the resources to set up an accounting system. Additionally, Square’s mobile app is easy to use, which can make it even easier for small businesses to accept payments.
This is a great choice for small businesses that want to accept credit and debit cards without the hassle of setting up an account.

Pros

The Square Point of Sale software is easy to use and offers a wide variety of features. It is easy to configure and set up, and it offers a lot of customization options. It is also very easy to use, which makes it very convenient for businesses to use. It also offers a lot of functionality, which makes it very useful for businesses. The software is very intuitive, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for businesses to customize the software to their needs. The software is very user-friendly, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for businesses to customize the software to their needs. The software is very easy to use, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for businesses to customize the software to their needs. The software is very user-friendly, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for businesses to customize the software to their needs. The software is very easy to use, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for businesses to customize the software to their needs. The software is very user-friendly, which makes it easy for businesses to use. It also offers a lot of customization options, which makes it easy for business

Cons

Square is a great POS system. It's easy to set up and use, and it's very customizable. It's also very easy to use. The software is easy to navigate, and it has a lot of features. Square is a very simple system to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use, and it has a lot

Chris
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Square POS for Hospitality/Food trucks

Reviewed on 26/05/2023

Overall I'm reasonably happy with square. We have negotiated a better rate based on our turnover,...

Overall I'm reasonably happy with square. We have negotiated a better rate based on our turnover, and when you need help-as long as it's during business hours-they are there to help and pretty good at it. However, if you suggest a fix/improvement, unless you can get a bunch of people to support it in the square community development will take some time if at all. Square is a Payment processing company not a POS but they have developed a pretty good POS but lag behind others with features and functions.

Pros

Square is relatively easy to set up, however, unlike many of the bigger POS companies, development of the POS is slower and some features/functions are not there that you will get with the bigger, more expensive POS. For a small business, market stall, food truck, functionality is good, however, if you have complex modifiers (options for customers to choose from IE Add bacon, remove cheese etc) it is a little complex to setup. What I like best is for the cost it's a fairly easy system, but don't expect all the bells and whistles.

Cons

Little bugs and glitches, most of which can be sorted out if you have the time to fiddle. Cost is not too bad, especially if you are doing a good turnover-negotiate a better rate. Issues with online ordering, order throttling, walk up/phone orders, payments not working on some customers PC's, tablets, phones. Customer support is good, but if you try to contact them after hours, forget it-even with a Square for restaurants subscription I can't get through for help.

Katherine
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ideal Invoicing & Processing for B2B Services

Reviewed on 22/08/2023

Pros

Square is easy and secure to use when invoicing our business clients. In 10+ years we have never experienced downtime, security issues, or missed or misapplied payments. Their processing rates are not always the absolute cheapest, but they are competitive. We have also integrated Square into websites/e-commerce for dozens of clients, and it works seamlessly. Additionally, they offer capital business loans that have helped us with cash flow on a couple occassions.

Cons

Their processing rates are not necessarily the absolute lowest. If a few tenths of a percentage are important to you, you may wish to shop around for the lowest transaction rates.

Alternatives Considered

authorize.net and Stripe

Reasons for Choosing Square Point of Sale

Ease of use and integration was considerably better than using our Bank for CC processing. Integrates seamlessly with many e-commerce platforms, without complicated APIs.

Reasons for Switching to Square Point of Sale

Ease of use and integration.
Brad
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Dont expect great support

Reviewed on 21/11/2023

I've been up and down every channel I can to resolve an issue centered around a dispute a customer...

I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed.

For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it.

This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded.

After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit."

Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions"

Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response.

After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate.

I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help.

Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account.

I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response.

I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing.

All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on.

I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information.

Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache.

If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend.

I've tried up and down every channel I can get and was shut down each time. No luck.

I'm switching to something else for sure. Sad to see this happen.

Pros

Nice POS System for our customer interface

Cons

Customer Support is not great, cannot get you info when you need it. Slow to respond.

Kristine
Overall rating
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

After research, seemed like best choice on a small nonprofit's limited budget.

Reviewed on 14/07/2017

Our previous credit card processor charged us PCI compliance fee but didn't help us with our...

Our previous credit card processor charged us PCI compliance fee but didn't help us with our compliance issues. They were happy to charge an additional price. PCI noncompliance fee for more than a year. Switching our four physical locations and website to Square resolved those issues and saved those fees. Square Retail would no doubt help us more with inventory management, but we can't afford the extra monthly cost for the multiple locations. Software Advice and other review sites were very helpful in sorting through the hundreds of options and convincing our board that we could afford to make the switch to Square to help staff reduce time spent to manage both sales and inventory.

Pros

Fairly intuitive and forgiving (can back out of most screens if not sure where to find function you're looking for). Sales and national park visitor center staff really like the system, and have had little difficulty learning it. We have it set up with wi-fi on AT&T U-Verse and satellite internet and on a Verizon wireless-enabled iPad. Offline mode has worked during power interruptions and automatically uploaded sales when back online. Customer support has generally been top notch. Support Center has good information and comments from the Square community, though it can be a challenge to find the answer without fairly extensive searching. The Square stands, compatible printers, and cash drawers were easy to hook up and work well together. Straightforward pricing. Ability to accept multiple forms of payment with the Square chip reader and Virtual Terminal.

Cons

Would be extremely helpful to have searchable, downloadable start-up and user guides instead of having to cut and paste from web pages, which doesn't work well. We had to make a lot of phone calls to tech support during initial set-up, particularly for uploading inventory, because we couldn't find instructions online. Very time-consuming and tricky to upload inventory spreadsheet files that include multiple locations. After all the effort to upload, it appears that each item still has to have inventory tracking enabled manually. We assumed that's why we were entering all the inventory numbers into the spreadsheet. Moving inventory from one location to another also must be done manually. With desktop version of QuickBooks for Mac, Square's daily subtraction of fees for each location's sales vs. all fees charged once monthly by our previous processor has more than quadrupled the time needed to enter sales reports. Switching to cloud version of QuickBooks may help, as transactions can supposedly be downloaded to it. Had to purchase a third-party module to integrate our website's Magento Community ecommerce software with Square, but integration is very incomplete (total charge only is transferred to Square, not items sold, merchandise subtotal, member discount, or shipping charges). We accidentally entered some Virtual Terminal transactions with the wrong location selected and couldn't transfer them to the correct location. Tech support verified that the only option would have been to refund each transaction from the incorrect location and reenter them in the correct one. We bought a recommended scanner but found that we would have to manually replace our existing PLUs with very long barcode numbers for each item to use it.

Austin
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square POS

Reviewed on 31/08/2023

Square helped us with sales when we're at events and with our regular business operation. The rates...

Square helped us with sales when we're at events and with our regular business operation. The rates are affordable so we're still making nearly the same profit and we've been able to sell more tickets and merchandise.

Pros

Square is a convenient way to complete sales transactions no matter where you are or what kind of business you're running. They have an app that's great. Use it in your storefront, pop-up booth, festivals, events, wherever. All of the pricing information and fees are listed up front and it's a pretty good rate. Transactions are secure for buyer and seller. Customer service portal has several ways to get support so you can use whatever method is best for you and your situation. Square can run in offline mode if you need it.

Cons

Inventory management wasn't great but since we don't have a lot of merchandise it wasn't a deal breaker. Square should come up with something better for Inventory. Easier to manage, less time involved.Account freezes do happen with Square once in a while.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A cheap, easy, & convenient CC processing alternative.

Reviewed on 18/03/2019

We take all of our credit/debit card payments through Square, as well as Apple Pay, Android Pay &...

We take all of our credit/debit card payments through Square, as well as Apple Pay, Android Pay & Samsung Pay. The ability for a customer to pay, sign, and get a receipt e-mailed to their phone while they are still standing in front of me brings a nice sense of trust and completion to each sale.

Pros

It is free to set up and implement initially. Square will even send free card processors (they're the cheap ones that let you take a card payment from your phone/tablet, but it will let you start swiping cards immediately). They help keep track of your sales/accounting for non-card payments, too, as long as you enter in the sales data for them. Additionally, the ability to edit & customize withdrawal options is very helpful. I can get funds deposited on a schedule or whenever I choose to (even instantly, although this incurs an additional 1% fee). It is much cheaper and more convenient than a standard CC payment processor, so anyone with a small or mobile business would be wise to check this out.

Cons

The customer service is a bit lacking. I've never had a real issue with them that didn't resolve itself pretty quickly, but there's been one or two times where I have an issue and get what appears to be an automated response about it. Not a big deal, but when you Google it, on the Square help forums, this kind of response seems to be the norm for most questions/concerns. Fortunately, their system is pretty self-explanatory, that additional personalized help isn't usually needed.

Gracie
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great POS System for new companies.

Reviewed on 08/03/2017

Square has done wonders for our small business, it has almost everything you would need for a new...

Square has done wonders for our small business, it has almost everything you would need for a new business but there is somethings I didn't quite like. The system is great but there are some issues. To actually have track your inventory and have it sync up with Quickbooks required us to purchase Quickbooks online to be able to track our inventory and sync our daily sales. It was a little of a hassle but when it all comes down to it this register is great! I just wish it was designed more for a retail store or have that option when ordering the register. I haven't had any other complaints, it works well, user friendly, add as many products/items as you would need. Easy to use checkout for people without a good grasp of technology and how it works. I would honestly say this is a great POS system, very efficient and reliable! Plus you can download the app on your phone and accept payments where ever you are! That is the other great perk of this register!

Pros

Efficient, reliable, on the go app, easy to use, great for any store, easy to track your sales, keep costumer information that are repeats and order frequently, design and layout is simple and very easy on the eyes, it has two versions to layout your items, either a grid or a list so it is a personal preference of which you like to use, deposits your money that night.

Cons

Can't sync with Quickbooks unless you have Quickbooks Online, sometimes takes a while to start up and get going, the card swipe is very picky you HAVE to swipe it straight through or it doesn't accept the card (something that should be resolved soon I hope!) I just wish it wasn't only able to be used on Apple too. I am not a huge fan of Apple products. I would prefer to use a Samsung or Andriod tablet rather then a Ipad, but that is just a personal preference.