ConnectWise Automate Reviews
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132 Reviews for UK Users
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The most advanced MSP RMM to grow your business off of.
Reviewed on 13/03/2018
Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to...
Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product.
Pros
This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.
Cons
QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I used this product all the time
Reviewed on 12/02/2018
It makes managing thousands of machines easy.
It makes managing thousands of machines easy.
Pros
It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.
It is very fast when remote controlling other computers
The scripting engine is very powerful
It pulls a huge amount of data
It is very customizable
Cons
It can be a little complex for new users
The integration with Connectwise: Manage can cause some issues with ticket entries
Customizing it for your needs can be time consuming
I
- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Unreliable
Reviewed on 13/02/2023
It was given as a remote tool and to show how many systems the outsourced IT group could charge us...
It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.
Pros
It was included in the costs of outsourced IT
Cons
It hardly would connect and allow me to work with systems when it was most ciritical
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improved ROI on Manged services by 35% in first 3 years.
Reviewed on 22/02/2018
We have changed our business model based on this software and increased ROI on all services by 35 %...
We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.
Pros
Once setup it does what it does well.
Very few issue after setup and config.
Gives a wealth of information on devices managed.
Cons
Can be a burden to setup and config
Takes a good amount of training to really use it well
Being good a scripting is a must
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great option for the managed services firm
Reviewed on 08/03/2018
Pros
It does a lot of things and helps us keep tabs on hundreds of clients. Remote access, patch management, remote diagnostics, integration with ConnectWise PSA and a host of other third party products.
Cons
Setup time can be cumbersome and some of the advanced features you really need to work with a lot in order to become a master at it.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Super popular in the MSP world
Reviewed on 09/08/2018
Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both...
Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both support and sales roles. Your IT people will love it. Your sales people will hate it.
Pros
Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.
Cons
Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
we use internally labtech
Reviewed on 10/04/2018
ease connectivity for my cloud environment
ease connectivity for my cloud environment
Pros
LT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.
Cons
normally to make the complete setup takes a while due all the custom options of alerting and patching but I think is normally in this kind of tools
- Industry: Mining & Metals
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An IT professional's trusty sidekick!!
Reviewed on 20/09/2018
I use this software on a daily basis extensively. Even with the cons, I would not use any other...
I use this software on a daily basis extensively. Even with the cons, I would not use any other software!
Pros
This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates!
Cons
Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Remote support
Reviewed on 07/03/2019
We have it installed in our clients for remote support, control and ticketing.
We used every day...
We have it installed in our clients for remote support, control and ticketing.
We used every day for HelpDesk ticketing and queues
Pros
We love you can monitor and do many task in remote computers. I love you can run scripts, commands on CMD, Regedit and Explorer.
Cons
Is quite slow, and because it have many features you never finish of understand it and explore it
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Automate formerly labtech
Reviewed on 15/02/2019
Pros
Let’s me remote in and run scripts easily enough.
Cons
Scripts can be hit or miss. There’s a lot of “gotchas” when running them
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Automate is just another piece of software written once and not really maintained
Reviewed on 19/04/2022
Pros
Patch management is way easier than using WSUS.
Cons
User interface is not intuitive. Lots of training required. Very little useful documentation. Connectwise support will not help you understand the scripting features at all. The documentation for scripting is litterally 4 pages of what you can see in the user interface. The scripts debug process is horrid. It takes 50x longer to do a script in automate over doing a powershell and bash script to do the same thing. Change requests, and features are not being answered or added in a timely manor. This software is stale.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I utilize this software daily to perform my job duties, managing all aspects of over 6,000...
Reviewed on 29/05/2018
Pros
Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory.
Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am.
Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect).
Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.
Cons
Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system.
Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Connectwise Automate - one of the most powerful RMMs out there
Reviewed on 05/03/2021
I still love the product and it would be hard to switch but some of the issues we run into lately...
I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well.
Pros
Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product.
Cons
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving.
The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best tool I've used in desktop support.
Reviewed on 12/07/2018
With this software we are able to not only sort users by client, but also location. The network...
With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product.
I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.
Pros
The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.
Cons
When the app is slow to load, it's slow to load. It's the only downside I've had with this application.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Automate - IT automation software for IT Service Providers
Reviewed on 24/07/2018
I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrat...
I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.
Pros
We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Cons
It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
For managing your IT components no matter where
Reviewed on 22/04/2018
Pros
After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.
Cons
Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great tool for VARs and MSPs
Reviewed on 17/04/2021
Overall connect-wise automate is a great tool for our environment to monitor our customers systems.
Overall connect-wise automate is a great tool for our environment to monitor our customers systems.
Pros
What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.
Cons
Omce the software is great overall The main issue we had is the learning curve curve for employees.
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of ConnectWise Automate
Reviewed on 22/07/2021
My overall experience with this product is fantastic! I wouldn't be able to help my employees the...
My overall experience with this product is fantastic! I wouldn't be able to help my employees the same way without this product.
Pros
What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere. This is extremely helpful because I look over 11 stores and I am not always at the location that needs help. I can just remote in and help them!
Cons
What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product. I understand that this is a necessary security measure, but it slows me down when I'm in a hurry. Other than that minor annoyance, I have not had any issues using this product.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic system for remote management, scripting and much more
Reviewed on 30/11/2018
Used Kaseya before switching and love the overall layout, features and in-depth information you can...
Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.
Pros
Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see
Cons
Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This product makes my work life better.
Reviewed on 04/07/2018
It has allowed me to accomplish more during a work day.
It has allowed me to accomplish more during a work day.
Pros
How it is able to connect so well regardless of bandwidth constraints, Able to manage updates, antivirus with ease. Scripting is extremely easy.
Cons
The software removal process often will not work as it sometimes requires accessing the PC. Sometimes registering new machines can be a trying experience without admin level access.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Connectwise Automate for MSPs
Reviewed on 05/11/2021
Pros
I love how easy it is to use the software. After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently.
Cons
The software can be extremely hard to use at first and requires training from Connectwise in order to understand how it fully works.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
An MSP's dream
Reviewed on 10/05/2019
We run all of our managed client workstations with Automate.
We run all of our managed client workstations with Automate.
Pros
Intergration with so many services, multiple service boards, permissions and project management. BILLING and managing agreements? I've yet to find a replacement for the sheer amount of features Automate brings to our business. There is even a web interface that can be dispatched to users!
Cons
It can be a little fiddly when it comes to custom applications and processes - there are often changes that completely change the way the software looks and feels.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Pretty Good
Reviewed on 20/11/2018
Pros
It is a great way to take a glance at multiple computes/networks/clients (depends on your use case). It has a lot of updates that pack a lot of new features.
Cons
It has A LOT to it. It can be overwhelming to learn, but that is part of what makes it so powerful.
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awsome
Reviewed on 09/04/2018
Pros
Works well for the intended purpose. Customizable for each client. great support and communication from the support staff.
Cons
A little slow to load even on fast internet connections. have to reload to get updated info sometimes.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The worst technical support in the world
Reviewed on 18/08/2020
A nightmare every time you have to interface with the support.
A nightmare every time you have to interface with the support.
Pros
Nothing.
The only thing that works well is a product, Control, which they didn't develop themselves.
Cons
Stay away from this product.
You will always need technical support, but the support is very very poor.
Look for products with less functionality, but more stable and with better support.