Acuity Scheduling Reviews

Acuity Scheduling

4.8 (5,700)
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Online appointment scheduling software and 24/7 assistant.

Overall rating

4.8 /5
(5,700)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.7/5

97%
recommended this app
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5700 Reviews for UK Users

Melissa
Melissa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent reliability and adaptability in scheduling

Reviewed on 14/08/2023

It was useful for setting up my clients' group classes and individual coaching sessions. The...

It was useful for setting up my clients' group classes and individual coaching sessions. The platform's simplicity and integration with Stripe made it ideal. In addition, it included a space for a pre-payment terms and conditions clause.

Pros

Making courses or hour-long coaching sessions to sell to clients was a breeze. The problem of missing appointments is addressed with Acuity. It's useful for projecting an image of competence and efficiency to clients. If I needed to set up another customer appointment, I would most certainly utilize it again.

Cons

Acuity is a premium product that comes at a hefty price. Only if it could help me make money would I consider paying the price. A business with long-term profit potential might also benefit from this investment.

Autumn
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great organization tool

Reviewed on 24/09/2024

I am satisfied overall because of the benefits it adds to my business

I am satisfied overall because of the benefits it adds to my business

Pros

Helps keep my schedule organized, clients can book their own appointments

Cons

The cost is a little high compared to others

Angela
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplify Scheduling and Boost Client Satisfaction with this Tool

Reviewed on 19/11/2024

Pros

I like how it supports recurring bookings which makes it convenient and reliable for regular clients. I also like how it tracks client history which enables us to give them personalized services.

Cons

Managing multiple team schedules can become overwhelming.

Tracy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Superb Calendar Management

Reviewed on 19/03/2024

It has been super easy to use as it's integrated with my SquareSpace website.

It has been super easy to use as it's integrated with my SquareSpace website.

Pros

The things I like most are the ability to set up multiple calendars to control when people are booking into my calendar and how many time slots for each different kind of meeting I can plan a day! My calendar manages itself!

Cons

I've had problems with people getting the confirmation emails and not adding the event to their calendar, as it doesn't automatically create an event for the meeting with the recipient.

Lindsey
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Not the best, not the worst.

Reviewed on 18/09/2024

I've used much better platforms then this, ones that allow the flow of the schedule with the...

I've used much better platforms then this, ones that allow the flow of the schedule with the patient names and not needing to switch pages every time.

Pros

I like the clarity of the pages and the page landscape.

Cons

It is difficult to navigate patients and I do not like how to search for patients, it is not user friendly.

Kristy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Interface to Sell Services

Reviewed on 02/10/2024

I think Acuity is great for giving me an interface to sell my services. It is a little advanced and...

I think Acuity is great for giving me an interface to sell my services. It is a little advanced and requires some level of skill to customize it.

Pros

This is a great place to set up different services or classes that I offer. It gives the client an option to pay and I can set up payment plans.

Cons

It is kind of advanced. I wish I could choose from a menu of preselected services that might be offered in a coaching business or as an instructor. I felt like I had to build those things. I also wished it could send personalized emails once someone books a certain service.

Hamza
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smoothest scheduler on the market

Reviewed on 16/09/2024

Overall a much better scheduling app than Calendly. Easy to implement automations.

Overall a much better scheduling app than Calendly. Easy to implement automations.

Pros

Really sleek UI and makes booking very easy

Cons

Random bugs at times adding extra buttons. Creates friction.

Ivy
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpful 3rd party scheduling

Reviewed on 27/12/2024

Pros

I appreciate that i can block off multiple days to avoid over scheduling

Cons

Some of the options for schedule seem to have multiple steps but this could be the 3rd party platform causing the issue.

Jessica
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use

Reviewed on 05/12/2024

it was great. We only used it for a couple years as we integrated with another company.

it was great. We only used it for a couple years as we integrated with another company.

Pros

Easy to use, easy to input clients' schedules, and book meetings

Cons

a copy and past option would be so easy with adding in the schedule

Donovan
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Acuity Scheduling Review

Reviewed on 14/11/2024

Overall, I have had a good experience using Acuity

Overall, I have had a good experience using Acuity

Pros

It is a great service to use for scheduling meetings.

Cons

The user interface and experience could personally be a little better.

Zachery
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Outdated product, nonexistent customer service

Reviewed on 31/01/2024

Horrible I’m done they’re outdated. They will not listen to customers. They will not make improvemen...

Horrible I’m done they’re outdated. They will not listen to customers. They will not make improvements to their system. They will not take suggestions for improvements. It’s very difficult to get a hold of customer service. It’s just a company that is just going to slowly go out of business.

Pros

My favorite thing about Acuity is it allows you to be able to customize exactly when an appointment can be booked down to the 30 minutes

Cons

Customer service is nonexistent they make it very difficult to reach them they give you generic responses back. It is a very basic system and they have no interest in improving it and what additions they have added onto it have been just wildly boring and non-useful improvements.

Rebecca
Rebecca
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scheduling like a pro with Acuity Scheduling.

Reviewed on 01/08/2024

Acuity Scheduling has simplified appointment scheduling by allowing use of automations to automatica...

Acuity Scheduling has simplified appointment scheduling by allowing use of automations to automatically select the most suitable time to schedule for a meeting. The scheduling experience using Acuity Scheduling has been so efficient and has not had any setbacks.

Pros

Acuity Scheduling provides automations that help automate scheduling making it simple and precise. There are alerting and notifications functions that send reminders about a scheduled appointment to avoid missing any. Excellent security features which keep the calendar data very private.

Cons

Acuity Scheduling seems to understand its assignment really well There has been no challenges to hate it about.

Lars
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acuity Scheduling is a star shining brightly in meeting scheduling.

Reviewed on 20/08/2024

My meetings scheduling experience has gotten way much better and precise since i started using...

My meetings scheduling experience has gotten way much better and precise since i started using Acuity Scheduling. It uses automations which makes it easy to locate the most suitable scheduling time making scheduling very effortless and errorless. I have loved every experience i have had with Acuity Scheduling.

Pros

Acuity Scheduling has a very lightweight and easy to learn user interface making the learning curve very short and smooth. It uses automation workflows which help find perfect scheduling time making scheduling very accurate. Acuity Scheduling integrates with third party products i use making it possible to use it for scheduling meetings on various conferencing products.

Cons

I have not had any disappointments with Acuity Scheduling. All features works greatly without any flaws. Nothing to like least honestly.

Jerra L
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acuity Scheduling has empowered salon professionals to deliver exceptional guest services

Reviewed on 19/03/2024

Acuity Scheduling has helped us optimize our business. Offering appointment window by tracking when...

Acuity Scheduling has helped us optimize our business. Offering appointment window by tracking when Iam available and letting my clients schedule then is magical. I also get notified through my email when a booking is made. And also the wait-list calendar has ensured we don't have colliding appointments which has proven to be paramount in embracing a hospitality driven approach to hair care.

Pros

As we continue transform our business by adopting tech solutions that personalize the guest or rather customer experience, Acuity Scheduling has been in the centre of this transformation. It's implementation process was a a quick fix that didn't affect the salon operations. It delivers a free trial that we utilized greatly for learning purposes to familiarize with it. Comes with a slick and straightforward UI that makes it user friendly without prior knowledge. Acuity Scheduling delivers a range of features that we have found very helpful in running our day to day beauty salon business. We are able to create appointments for the different services we offer while customizing it to including details like duration, prices, description and images to highlight those services. As a staff member Iam added in the acuity and it allows me to find upcoming appointments and manage booking. I have also managed to create my own calendar soo I can be booked personally and enables me enter the specific hours Iam a available which I have synced with my personal email for notifications and alerts. It is also easy to offer discounts for those diehard clients soo that we off some amount on their next appointment. Integrating it with stripe payments has streamlined the collection of online payment during booking and record payments made in person. Lastly tracking the use of Acuity Scheduling using the report functionality allows for improvement.

Cons

Acuity scheduling is the master of conveniences through coordinated bookings and salon appointments. The information available online and it's responsive technical team has ensured that our use experience has no hutches.

Sara
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best hub for scheduling all appointments and documentation

Reviewed on 27/08/2024

Acuity gives me the flexibility to book an appointment or meeting so I can accept or postpone...

Acuity gives me the flexibility to book an appointment or meeting so I can accept or postpone without much searching. I no longer miss an appointment, as the reminders keep me ready to take action early.

Pros

Acuity does the scheduling I need to ensure no conflicts. I love the way it schedules meetings, where invitations are sent via links that easily document acceptance from other parties. Reminders pop up constantly to alert me when the appointment is approaching, keeping me on track. I love the efficiency of its integration with my team calendar, which helps in scheduling joint meetings as required.

Cons

I have never made any scheduling mistakes with Acuity, it is easy to use and provides real-time syncing across all my devices.

Veona
Overall rating
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Centralised and Agile Online Scheduling Services With Acuity

Reviewed on 11/12/2023

Acuity Scheduling is an all-around and complete suite for online scheduling. It is cross-platform...

Acuity Scheduling is an all-around and complete suite for online scheduling. It is cross-platform and allows multiple device access which allows users to easily access and utilise it even when on the go.

Pros

The freedom, flexibility and convince that Acuity gives me by allowing a two-way synchronization with my Google Calendar. Whenever a client books an appointment on my Acuity booking page, it's automatically added to my Google Calendar. Conveniently enough, if I happen to add a date to my main calendar, that particular time is automatically marked as "unavailable" on my Schedule so if a client wants to book an appointment at that particular time they will know I'm unavailable and choose a different time.

Cons

The landing page could be made more user-friendly and intuitive. On the booking page, I would appreciate if a client is allowed to add more than one email address.

Taylor
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Acuity scheduling

Reviewed on 03/08/2024

While this software is easy to use, it does not meet the same expectations of similar software. ...

While this software is easy to use, it does not meet the same expectations of similar software. Not as customizable.

Pros

Ease of use. The flow of imputing patient data prior to scheduling is good.

Cons

Its allows patient appointment to be scheduled without all the proper patient information needed. The patient online scheduling allows patients to book appts in the wrong time slots and with missing information.

Qiana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very user friendly scheduling app

Reviewed on 10/06/2024

Very good overall and I’m happy continuing to use it

Very good overall and I’m happy continuing to use it

Pros

It’s easy to navigate UI, customizable appointment email and text.

Cons

It easily integrates with square, but lacks some functionality like adding a tip or discount

Lisa
Lisa
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

cancelled after two years

Reviewed on 22/11/2023

For a dog trainer, acuity is not ideal because we go into other homes and don’t always have a...

For a dog trainer, acuity is not ideal because we go into other homes and don’t always have a location. It also has zero capability to store dog information and their address for simplified booking.

Pros

Easy for online bookings and loved that it easily integrated with Zoom.

Cons

Their customer service is awful and couldn’t help me renew. there was a bug with their system and it wouldn’t let me update my card. Also they don’t let you store the clients address which is troublesome if you’re driving to their location. They also don’t have the capability of “one off meetings” like calendly does.

Alternatives Considered

Calendly
Jarah
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

game changer

Reviewed on 04/07/2024

Pros

easy to use, customizable, options galore. Easy for customers to use

Cons

I really have no cons. I've been using Acuity over five years. I wish they didn't get rid of the free account option

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Feature Rich Calendaring

Reviewed on 29/07/2024

Pros

I like that it syncs with other calendars and is accessible on different devices and platforms.

Cons

It is a little cumbersome to use and the nomenclature is not always 100% clear

Steve
Steve
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best option long term

Reviewed on 20/11/2023

Pros

We’ve been using Acuity since before it was acquired by square. The service has always been amazing and the value is unbeatable. It does everything you need a scheduler to do, with additional minor CRM features.

Cons

No complaints what so ever. The customer experience with acuity has been fantastic from day one.

Alternatives Considered

ScheduleFlex
Trecia
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Acuity is so easy to navigate for a first timer!

Reviewed on 03/10/2024

It's been an easy experience to get meetings scheduled and send out meeting links. I also love the...

It's been an easy experience to get meetings scheduled and send out meeting links. I also love the hands-off approach I can take for adding meetings without manually doing so.

Pros

I enjoyed the simple UI of the application. For a user with little to no knowledge of a scheduling platform, it is extremely easy to navigate.

Cons

I do not like the fact that it stands out so much on the page. I feel the scheduler should feel cohesive with the website and not so much an external source. It would be nice to have the scheduler integrated in the site and not open up in a new window, which drives traffic away from the site.

Amber
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great quality

Reviewed on 09/05/2024

Very great experience. I definitely recommend this to other small businesses

Very great experience. I definitely recommend this to other small businesses

Pros

Great product and quality system for setting up appointments and reminders for myself and others as well as customers

Cons

Nothing I didn’t like least about aquity

Esther
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sensational Appointment Scheduling Software.

Reviewed on 06/05/2024

Pros

It is an affordable tool for scheduling appointments within minutes.It has an intuitive and user-friendly interface.Itbis simple to reschedule or cancel appointment using this tool.I never miss appointments because of Acuity Scheduling reminder feature.

Cons

It makes appointment scheduling process fast and effortless thus nothing to complain.