--- description: Learn how Spiceworks Cloud Help Desk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Spiceworks Cloud Help Desk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.co.uk/software/91171/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/91171/spiceworks-it-help-desk?page=2) > Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low\! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most\! > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Spiceworks Cloud Help Desk Gain complete visibility into your network operations with Spiceworks. The platform allows you to monitor and receive alerts on the events that matter most—whether it is a user installing unauthorized software or a printer running low on toner. By keeping track of everything happening on your network in real-time, you can address compliance and hardware issues before they become problems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 584 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Asset Tracking - Assignment Management - Automated Responses - Automated Routing - Bandwidth Monitoring - Baseline Manager - Capacity Management - Change Management - Compliance Management - Configuration Management - Connectivity Management - Customer Support - Customisable Branding - Dashboard - Diagnostic Tools ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Website Monitoring Software](https://www.getapp.co.uk/directory/113/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.getapp.co.uk/directory/113/website-monitoring/software) - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [Server Management Software](https://www.getapp.co.uk/directory/647/system-administration/software) - [Server Monitoring Tools](https://www.getapp.co.uk/directory/652/it-server-network-monitoring/software) - [Application Performance Management Tools](https://www.getapp.co.uk/directory/270/application-monitoring-performance/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [SysAid](https://www.getapp.co.uk/software/90863/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 March 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Cons**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: When reviewing needs vs cost, this wins hands down\! > > **Cons**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 March 2025* | Civil Engineering | Recommendation rating: 6.0/10 > > **Pros**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Cons**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7 November 2024* | Music | Recommendation rating: 9.0/10 > > **Pros**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Cons**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- ### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5 > **Jessica** | *24 November 2024* | Graphic Design | Recommendation rating: 9.0/10 > > **Pros**: Spiceworks Cloud has a live chat that makes customers raise their issues. > > **Cons**: Spiceworks Cloud is detailed and has a friendly feature. > > Spiceworks Cloud makes communication very reliable and customers are always happy. ----- Page: 1 / 25\ Next: [Next page](https://www.getapp.co.uk/software/91171/spiceworks-it-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91171/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data