mHelpDesk Reviews

A++. Their customer service team answers and solves issues within minutes ! They definitely know their software and ways to make it fit your needs.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

The demo and set up was great! They did the hard part with our onboarding.

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!

The benefits of mHelpDesk far outweigh any issues we've had with it. I would highly recommend it. You can pretty much do everything from start to finish with this program. I haven't used it long enough to utilize the invoice part, as I'm still using quickbooks, but for the most part, our company is really pleased with this program. And if we had to do it all over again, we would definitely pick mHelpDesk over all the others out there. And CSR, my account rep, has been phenomenal in answering questions and getting back to me quickly when I reach out.

Very Positive

Im getting help if I need with logging or the page is glitchy and I can't refresh etc overall it helps out alot.

I've found that while they met my expectations at the beginning, they have consistently gotten better over the years. They are responsive to customer requests of new functions. Having this online has allowed me to work from home when needed which was one of the reasons we chose it in the beginning.

I have had a great overall experience with this service

Its great with its feature being able to customize,
due to time difference, sometimes hard to get support online.

The customer service team is always ready to help! I have searched and it is my belief for the money - you won't do better than mHelpDesk. It has taken our business to a new level.

I spent a year shopping for a program, speaking with sales and doing demos. This won out on every aspect. Unfortunately nothing was as it seemed. We spent a lot of time implementing in training, only to find out months later when we started using it regularly that it actually doesn't work. It's like a bad relationship that you can't break up with because you feel you invested too much time into it. However, like a bad relationship you can't let it ruin your life. I lost thousands of dollars, hours of unbillable labor, most recently a client and a very big job because we appear inept (from relying on MHelp). I'm breaking up and moving on. Probably filing reports with the AG and BBB.

We were much happier with the original version and while we continue to use the software, I still and looking for a new option to try.

It does the job we need it to do: a Help Desk for internal and external use and Service management.

Having never worked in a service management role before, I was nervous to jump right into my company. During my first year, I learned the ways of our day to day business practices in which we utilized a carbon copy paper system to develop our hand written work orders that contained 3 pages; One for the customer, one for billing and one for our records. Though this system was working adequately, I couldn't help but feel as though there was room for improvement in the aspect of efficiency. As it was, The office would receive a service call for a unit, in which that call would be dispatched out to a field engineer. Once on site and the problem was fixed, our engineer would complete a report and then leave a copy with our customer and save the remaining two for our office staff to complete which would be brought into our main office at the end of the work week. When I began the search for different Service Management software options, I continually found that many systems were either too expensive, or had more features than we would ever need to use.

When I came across Mhelpdesk, I used the free trial and to be honest, I didn't utilize it to the full extent just because of the amount of information that we needed to input, but something that really stood out was the customer service experience. Anytime I would reach out to the happiness team, or sales teams, they were more than flexible to work with our timelines, and all of our questions. It was then I knew this was the company I wanted to bring to my superiors and really sell to our office team to really work on switching over too.

Once we made the decision to begin implementing Mhelpdesk, this task was extremely difficult in the fact that we service an entire region with hundreds of different units. Working with the Customer Success team was a LIFESAVER. Our Success coach was Aubrey, and she was amazing. Extremely patient and always prompt with all of our meetings and phone conferences. She really worked to make our transition as seamless as possible. Still to this day, she has helped answer questions that I have had here and there. We are really looking forward to the new version and new features to come out that I know will really help our organization excel that much more!

We use MhelpDesk primarily to schedule leads, and then to write estimates in the field. We barely scratch the surface of what this software is capable of. But the biggest advantage to using mHelpDesk is the people. THEY HAVE THE MOST HELPFUL STAFF YOU ARE EVER GOING TO DEAL WITH... PERIOD!!!

If you are a small business provider that offers services and MSP type services, this is worth a look. This has worked out for us being a small security systems integrator that has a nationwide footprint.

I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job).

I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper!

KEEP UP THE GREAT WORK!

MHelpDesk has helped out company become better organized and provide better service to our customers.

I manage a bee removal company and I personally did a trial with 6 different service software (some of which were from specialized pest control software companies) before trying mHelpDesk. MHelpDesk blew all of them away. I found it easy to sync with QuickBooks, easy to customize, easty to navigate, and the customer happiness team were absolute rock stars setting us up. I also had the pleasure of training my entire company, some of which are NOT computer savvy whatsoever. Everyone learned the software and app easily and I heard the phrase, "This is a pretty cool system!" from nearly everyone I trained. One of my favorite improvements to our workflow is that all pertinent documents and information is part of each work order, i.e. the invoice, the payment, any attached files such as signed approvals or pictures of services rendered. This means no more getting up and searching through file cabinets for information. It is all at our fingertips, which saves SO much time. Overall, after 9 months of using mHelpDesk, we are thrilled with a superior scheduling software.

Pros: I love how the happiness support team cares so much about their customers. I have had a few issues here and there and they work so hard to get all of the kinks ironed out for me. I know I'm in good hands if I should need help.

Cons: No cons, just a wish...I would love to have a detailed materials used per work order report, as I submit monthly pesticide reports. I wouldn't be surprised if mHelpDesk makes this happen in the future, as they always are striving to improve their product.