--- description: Learn how mHelpDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for mHelpDesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mHelpDesk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [mHelpDesk](/software/91179/mhelpdesk-field-service-software) # mHelpDesk Canonical: https://www.getapp.co.uk/software/91179/mhelpdesk-field-service-software Page: 1 / 34\ Next: [Next page](https://www.getapp.co.uk/software/91179/mhelpdesk-field-service-software?page=2) > mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more. > > Verdict: Rated **4.3/5** by 823 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of mHelpDesk •The field service software helps businesses win more jobs, stay organized, and grow their business. •mHelpDesk allows users to access customer information from any computer or any device. •The software assists with estimate generation, scheduling, jobs, invoicing, and more. •mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 823 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact mHelpDesk for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Asset Tracking - Audit Management - Audit Trail - Automated Quoting - Automated Scheduling - Automatic Backup - Automatic Time Capture - Availability Management - Billing & Invoicing ## Integrations (14 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software) - [Workforce Management Software](https://www.getapp.co.uk/directory/267/workforce-management/software) - [Maintenance Management Software](https://www.getapp.co.uk/directory/327/maintenance-management/software) - [Service Dispatch Software](https://www.getapp.co.uk/directory/520/service-dispatch/software) ## Alternatives 1. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.getapp.co.uk/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.co.uk/software/105687/fieldpulse) — 4.6/5 (411 reviews) 4. [Clockify](https://www.getapp.co.uk/software/111353/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.getapp.co.uk/software/101089/housecall-pro) — 4.7/5 (2737 reviews) ## Reviews ### "Great helpdesk application" — 5.0/5 > **Mas Idayu** | *27 July 2022* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy. > > **Cons**: There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious. ----- ### "Property Management user for 5 years" — 4.0/5 > **Casey** | *11 May 2020* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. > > **Cons**: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. > > Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. ----- ### "mHelpDesk/HomeAdvisor" — 2.0/5 > **Ken** | *3 October 2019* | Construction | Recommendation rating: 5.0/10 > > **Pros**: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. > > **Cons**: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. > > The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. ----- ### "Quick Response" — 4.0/5 > **Benjamin** | *23 July 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation. > > **Cons**: I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software. > > The support team was very quick to answer \& respond. Very knowledgeable. ----- ### "Ease of switching" — 5.0/5 > **Ellen** | *8 August 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. > > **Cons**: I wish there were more reports that could be run and easier to print if necessary > > A++. Their customer service team answers and solves issues within minutes \! They definitely know their software and ways to make it fit your needs. ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.co.uk/software/91179/mhelpdesk-field-service-software?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91179/mhelpdesk-field-service-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data