PayPal

4.7 (25,287)
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Comprehensive solution to serve your business needs.

Overall rating

4.7 /5
(25,287)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.3/5

94%
recommended this app
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25287 Reviews for UK Users

Roberto
Roberto
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Paypal: Easy to set up and get going

Reviewed on 08/06/2024

Thus far, PayPal has been solid with zero downtime and no technical issues. That’s important for a...

Thus far, PayPal has been solid with zero downtime and no technical issues. That’s important for a small business.

Pros

PayPal was easy to set up for my small business. I had it up and running in a couple of hours.

Cons

The transaction charges could be better, but they are competitive this space.

Alternatives Considered

Square Payments

Reasons for Switching to PayPal

Cost and ease of use. Square seemed a bit too complicated to set up.
Pius
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My PP Filled Insight

Reviewed on 12/11/2024

Pros

PayPal integrates with external accounting tools such as QBO, XERO and SAP CONCUR which makes it easy to carry out invoicing and billing.

Cons

Ever since ai started using PP, I have never come across any error.

Jason
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

PayPal works with 3rd party Scammers

Reviewed on 13/10/2024

After closing my PayPal account, I started receiving notices from a fake "Negotiations Department."...

After closing my PayPal account, I started receiving notices from a fake "Negotiations Department." It seems suspicious that PayPal, or possibly third parties associated with their employees, may be selling or collecting customer data. Be cautious and do your research if you receive scam letters from the "Negotiations Department" or any credit or loan payment departments. Although I have some debt, it's manageable. However, I found it very strange that shortly after closing my PayPal account, I received a letter about my credit debt. The fact that they requested personal details like my birthdate, bank account number, Social Security number, and ID just to close my account raises red flags. PayPal’s practices seem suspicious, and they should be held accountable.

Pros

was!!!! A great product transfer money and accept payments.

Cons

they seem to be part of a data information selling or there employees / 3rd party are collecting data. I suspect its Indians majority of there call centers are Indian and they have a reputation for scamming elderly people. Horrible people who do this.

Saemi
Saemi
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Expensive..

Reviewed on 30/08/2024

It’s good to use on any website and offers various features; however, I hesitate to use it for...

It’s good to use on any website and offers various features; however, I hesitate to use it for every transaction.

Pros

It’s convenient to use on your own website, and it offers various options. They also accept Venmo.

Cons

It has an expensive fee per single transaction.

Margaret
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Payment Solution

Reviewed on 10/11/2024

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my...

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my book signings or readings. What I like best, is that in all my years of using it, I have never had a problem with my account. I use it to sell products and services and for subscriptions. As a consumer, they have helped me receive a refund when dealing with scammers.

Pros

It's a safe and easy means of doing business concerning payments that has a low commission rate. Also it's easy to transfer money to my bank or use my PayPal debit card. I have used PayPal for over twenty years.

Cons

Currently, to use PayPal at it's highest level, one has to be a programmer or hire a programmer to create professional purchasing buttons and pages PayPal offers. However, users can just create the order buttons easily to place on their websites with HTML code.

Kimberly
Kimberly
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Villainous and So Secure!

Reviewed on 14/05/2024

Cool and professional feeling but I'd not likely go back.
I found Google Docs and Sheets and...

Cool and professional feeling but I'd not likely go back.
I found Google Docs and Sheets and Photos to just run better with a route through Found Bank.

Paypal is not client friendly.

Pros

I love the ease of invoicing but dislike how the layout sits.
They are EXTREME about their safety and security.
Literally accepts any payments.

Cons

Their security was great!
The fifty minutes on the phone 2+ times a day didn't help me in the damn least.
Automatic payment taken from my account due to charge back.
Then the inability for them to respond really upsets me.

Reasons for Switching to PayPal

It was trying it out after having hours long issues with them once I found a phone number. I switched after this last debacle. I wouldn't recommend this if you're busy. You'll be on the phone a lot.
CHADI
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal is an online payment system that allows individuals and businesses to conduct financial...

Reviewed on 10/10/2024

Pros

PayPal is a great site that allows me to receive money quickly and safely and provides me with protection when purchasing online. It also has the ability to link the account with the debit card.

Cons

One common criticism of PayPal is its fees, especially for certain transactions like international transfers or receiving payments for goods and services.

Alexander
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PayPal: the easiest way to send and receive money

Reviewed on 15/10/2024

Overall I am a big fan of PayPal and would recommend it to anyone. It makes paying for online...

Overall I am a big fan of PayPal and would recommend it to anyone. It makes paying for online orders, and sending or receiving money from friends and family extremely fast and simple to do.

Pros

My favorite thing about PayPal is how simple it is to use. I am not very computer savvy but I had no trouble at all creating my account and sending money to friends and family.

Cons

What I liked least about PayPal was when I tried to add money to my PayPal account from my bank account. Although it was simple to do, I had to wait over a week each time for the money to finally show up in my PayPal account. This seemed like an excessive amount of time to wait.

Ngozi
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reliable Payment Gateway: PayPal

Reviewed on 09/10/2024

Pros

PayPal is the most widely used payment gateway tool so far. I like that it integrates with bank and credit cards.
Another great aspect is what it allows users to pay even without accounts via buttons and invoices.

Cons

My account was once limited for a month but later they reinstated. K have requested for a limit upgrade hope they will increase my receiving limit.

Zakaria
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable Payment Gateway Program

Reviewed on 07/11/2024

Sending and receiving payments instantly is what I relish a lot with PP.

Sending and receiving payments instantly is what I relish a lot with PP.

Pros

It is over a decade now ever since I started using PayPal. I like that it makes it easy to pay and get paid online across the globe 🌎.

Cons

I have never had any issues with PayPal for the 10+ years that I have been using it.

Peeka
Overall rating
  • Industry: Entertainment
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal is more than banking

Reviewed on 22/09/2024

PayPal has allowed me the financial ability to do both business and every day transactions.

PayPal has allowed me the financial ability to do both business and every day transactions.

Pros

I can receive money from some other countries.

Cons

navigating the PayPal app could be easier.

Toylin
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pay Pal Business

Reviewed on 18/07/2024

My overall experience with pay pal is excellent it has given me the freedom to send money to my...

My overall experience with pay pal is excellent it has given me the freedom to send money to my family, to invoice a customer from another city or state and receive money in minutes. It is a very reliable system and I recommend pay pal to any one it is awesome all for businesses worldwide.

Pros

I love using pay pal privately with a customer or online shopping it give me the comfort to make payments create invoices for clients send or receive money from friends and family. Pay Pal is a great way to do business world wide.

Cons

There's not much I don't like about pay pal they are very punctual reliable and you get your payments on time . It lets you know every detail and transaction you have made pay pal is a great way to receive and send money.

Mihaela
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

One of the most intuitive online payment and invoicing solutions but can get expensive and...

Reviewed on 01/06/2024

I used PayPal for over 10 years, to receive international payments to a personal account, send...

I used PayPal for over 10 years, to receive international payments to a personal account, send money to friends and family, and, occasionally, pay for various tools and products.
This year, after registering a new business entity, I switched from my personal PayPal account to a business account. They locked the money in my account for 3 weeks, with no way out. I tried contacting support, sent them details of my old account, ID, screenshots, service contract, invoice, etc. all the details I could think of to show that I've been receiving money regularly for services already rendered from the same person/company for 10 years with 0 chargebacks or disputes, and even my boss offered to confirm all details and waive any rights to chargebacks but they refused to unlock my account and release my money earlier. I understand the need to protect buyers but their inflexibility is insane and extremely disappointing. After this experience, my boss/client and I decided to use wire transfers to settle payments and, since then, I've saved close to $300/month total from payment fees, currency exchange rates, and withdrawal fees. I'm now using the free version of Zoho for invoicing. I guess PayPal is faster than international wire transfer and easier to use for invoicing than other 3rd party tools but the $300 I'm saving every month make the switch well worth it. I also have colleagues who switched from PayPal to Revolut and they say they've saved money and are very happy with their decision.

Pros

I used PayPal for 10 years to send invoices and get paid for freelance work, send payments to friends/family, and shop online. It's the most intuitive platform I've used, very flexible and accessible to everyone.

Cons

Their rules are rigid, the overall costs are high, and the customer service was inflexible, unhelpful.

Jason
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PayPal one of the Best Payment Plot forms

Reviewed on 11/07/2024

Overall PayPal is an efficient product that covers more than 90% of your payment needs, with its...

Overall PayPal is an efficient product that covers more than 90% of your payment needs, with its fast, flexible and secure features. Despite a few short falls, it's an excellent Product.

Pros

Its robust security features, speed of transactions and convenience for sending and receiving money, and the ability to make payments without needing a balance.

Cons

I would like for PayPal to improve customer service relations and support, as well as reducing the transfer time of PayPal to PayPal accounts to less than a day. I would also like for PayPal to allow its customers to add Bank accounts outside of United States.

AHMED
Overall rating
  • Industry: Graphic Design
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

i really liked my paypal experience

Reviewed on 20/05/2024

As a user of PayPal for nearly eight years, I concluded that it maintains the security and...

As a user of PayPal for nearly eight years, I concluded that it maintains the security and confidentiality of user data, and there is no room for anyone to scamming the other, which increases the trust of customers, and I personally recommend it to everyone I know

Pros

What I like a most about PayPal is that it is easy to use and more than that our data is safe and protected

Cons

Frankly, so far I have not faced any problem, so there are no negatives that I have about PayPal

Kim
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal helps keep my business runng.

Reviewed on 27/06/2024

Pros

Running my business with PayPal has been a game-changer. It's smooth, secure, and makes everything from sending invoices to receiving payments a breeze.

Setting up the account was a walk in the park, and integrating it with my existing system took no time at all. The interface is super user-friendly, so even if you're not a tech whiz, you'll be navigating it like a pro in no time.

Security is a major concern for any business dealing with online transactions, and PayPal definitely delivers. Their advanced features put my mind at ease, knowing both my business and my clients are protected. Honestly, I've never had any issues with fraud, which is a huge weight off my shoulders.

Another perk I love is the ability to access my funds quickly. With PayPal's instant transfer options, I can get my money when I need it, keeping my cash flow healthy and my business running smoothly.

The customer service is top-notch too. The few times I've needed help, their team has been incredibly responsive, helpful, and professional. It's a great feeling knowing they're there if I ever run into anything.

All in all, if you're looking for a reliable, secure, and user-friendly payment solution for your business, I can't recommend PayPal enough. My experience has been fantastic, and I'm sure you'll be happy with it too

Cons

Sometimes I have a difficult time locating things that I want. This very well may not be PayPal, but me.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Paypal: Overall great with a small flaw

Reviewed on 30/09/2024

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A...

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A big plus is that you can send money to friends and family without any fees. Honestly, it doesn’t have many flaws, though the currency exchange rates for purchases in other currencies can be a bit steep. Overall, it’s a great platform for managing payments!

Pros

PayPal is super easy to use with a simple, intuitive interface. One of the best parts is that sending money to friends and family comes with no fees.

Cons

In my opinion, PayPal doesn’t have any major flaws. The only downside is that their currency exchange rates for purchases in different currencies can be a bit high. Other than that, it’s solid!

EZZALDEEN
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best and most beautiful ways is PayPal, as it provides many excellent services

Reviewed on 28/10/2024

My experience with PayPal is considered a wonderful experience, as PayPal made it very easy for me...

My experience with PayPal is considered a wonderful experience, as PayPal made it very easy for me to send and receive transfers in a highly professional and easy-to-use manner.

Pros

Paypal is considered one of the most secure methods for users, as it is universal and easier to send and receive transfers. The user interfaces are also very easy and there is ease in transferring to other applications.

Cons

It should be easier for users to verify their accounts

Osimar
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple solution for online payments and money transfers

Reviewed on 12/09/2024

Overall, PayPal offers a reliable and efficient experience for most digital financial needs, but...

Overall, PayPal offers a reliable and efficient experience for most digital financial needs, but the experience may vary depending on usage, especially when trading internationally or receiving large-value payments.

Pros

The security and ease of making purchases on e-commerce sites, transferring money to friends, family or other people quickly and safely, both within the country and internationally.
In addition to managing subscriptions and automatic payments for streaming services, software and other monthly or annual subscriptions.

Use the tool to make international transactions and convert currencies quickly and conveniently, with transparent rates.

Cons

Exchange rates and commissions charged for international transactions can be relatively high, which ends up being disadvantageous when sending or receiving money from other countries. Although it is a convenient platform, the fees charged on incoming payments, especially for freelancers or small businesses, can be significant and impact profits.

Another negative point is customer support, difficulties in resolving problems with PayPal due to slow or inefficient customer support.

Tayeb
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great payment Gateway

Reviewed on 24/03/2024

PayPal remains a solid payment gateway, there are others available such a as Stripe or Wise but...

PayPal remains a solid payment gateway, there are others available such a as Stripe or Wise but PayPal has always been the first option I consider for business and personal use.

Pros

- Secure payment method
- Fast payment processing
- Usually more trusted as a payment method as it is well known compared to others.

Cons

- They take a percentage of your money and the amount can reach hundreds of you transfer thousands.
- Verification can be triggered sometimes randomly if you use a VPN and it can delay the payment processing.

Angela
Overall rating
  • Industry: Broadcast Media
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PayPal- Safe, Easy, Convenient

Reviewed on 07/11/2024

PayPal is convenient and easy to use. I trust PayPal more than my own bank.

PayPal is convenient and easy to use. I trust PayPal more than my own bank.

Pros

PayPal is easy to use. It is an easy way to request and send payments for both my business and personal financial needs.

Cons

It isn't accepted as a form of payment everywhere (physical retailers) although it is accepted by most online retailers.

arya
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal is a very good payment gateway if you want to send money from outside.

Reviewed on 23/03/2024

Whatever experience I have in this till now is very good, I would like that if any of you want to...

Whatever experience I have in this till now is very good, I would like that if any of you want to ask for money from outside, then you can do it through this.

Pros

Paypal is a very good payment gateway, I knew about it for a long time but I have been using it continuously for 2 years.

Cons

I like the function of payment details in it, it gives full details as per your wish.

Sumith
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Scammed from Paypal - No Investigation happening. Always says in Seller support

Reviewed on 25/11/2023

I Bought a Smartphone from SUNSKY a Chinese Online Provider world wide. I Ordered only because...

I Bought a Smartphone from SUNSKY a Chinese Online Provider world wide. I Ordered only because being ordering from india in china i dont want to take a risk so through Paypal which i saw plenty of reviews that might support if any issue arise. So I ordered Unihertz Tank 2 Smartphone from SUNSKY but i received Unihertz Tank 1 Which was Less in Price & a year Back Modal. I received Through DHL( Even i Had a Issue with them who took 77.8 % (Value of the phone) of Custom Duty from me after providing plenty of Proofs. I paid huge amount for Customs & 367 USD for the smartphone. When i opened it then only i come to know its a diffrent product which i oredered for. I Contacted SUNSKY sales manager who appoligied and said they dont have the smartphone what i oredred & Will provide Refund of the balance Money after deducting the price of the arrived modal. Then i told them i dont want this i ordered only that & i need that.
So I raised a dispute with Paypal believing that i get the refund. They said Return the smartphone & I Will get the refund. I raised the Concern on September & Send back the Smartphone phone even for that i paid a high Money as you all know from Fedex. They Recived the Smartphone sho the sales manager of SUNSKY Confromed. But The dispute what i raised with Paypal without Investigating again send msg to send back the product. Even though i have provide all the proofs from Courier Slip to Delieverd Screenshot from Courier Site. STill Paypal Closed the dispute stating as the send smartphone is new no parts been damaged so been given in faviur of seller. I Was Shocked that even after providing all the proofs paypal easyly sayd its been for seller Favour. I Spoke with Sales manager she told if i havent raised dispute they might have given me the refund. Again i raised dispute & after 2 weeks again its been seller favour. I Dont have any Customer care no(has but goes compuresied voice) & Mail ID(again has mail ID but it autoreply). Again i tired contact the seller & Requested them to Refund as i told all the loos & what Paypal been giving reply. Later They convinced & Given the refund. Even now in paypal its seller favour.

No Support been got for me from Paypal even i provide all proofs. They say they Investigate but it wasent happed. Its Just a Msg what they gave me. So i Strongly Dont recommed PAYPAL from Any individual who orders from Out of Country once in a year.

So Just Believe the site rather Believing Payapl. Ts was the worst from a leading customer support Concern which i experienced through out. After this i will delete my paypal account & I also recommend not to use Payapal for someone who does ordering occassionally. After this its upto you guys to believe. If i had any options to Attch i might have attached all the communication from my Paypal account what they have said.

Pros

Easy Payment - Can be used for any online payment through out the world

Cons

No Customer Support for any Individula Transactions. Not Even Investigating the Dispute rather Providing Support to Seller (Might Be Providing some business oppurtunities to PayPal being a International Online service provider)

Will Not all Recommend for any individual Person who orders for Personal use like Smartphone ( Like what i did & Dissatified with the experience)

Mohammed
Mohammed
Overall rating
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Never paid the merchant with late refunds

Reviewed on 11/07/2024

Pros

The logo looks nice.
The app looks fine.

Cons

Payments processing
I paid for a flight ticket to travel agent using PayPal. PP did not process the payment and held it for review, later stating they would refund me. It has been four days and I still haven't received my money. They are now telling me to wait two weeks.
Based on this experience, I advise avoiding payments through PP. If a merchant does not offer alternative payment methods, consider not proceeding with the purchase.

Sarah
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Paypal works well for businesses

Reviewed on 19/06/2024

Overall it has been great. I have been with them for 9 years

Overall it has been great. I have been with them for 9 years

Pros

It is easy to use and protects me from buyer fraud

Cons

Sometimes it is hard to reach the correct department