Nextiva Reviews

Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality

Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

Cost, ease of use, functionality is comparable to the best systems out there.

The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

Nothing other than plastic waste from the shipping.

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app.
For now my only options are to send a "resetpassword" email link

Highly reliable, no issues, effective and efficient customer service.

I have no problem at all with their service.

The call clarity and reporting are a great asset.

I don't have anything I don't like about Nextiva at this time.

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

user friendly and easly access in both web and mobile app and can user friendly

user friendly and easly access in both web and mobile app and can user friendly

Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.

Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

The solution is terrific and works consistently. No issues.

Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5* and easy to reach

Would like a little more admin functionality such as blocking calls and not needing support for this.

Was easy to get set up with help of onboarding team at Nextiva.
Like the HIPAA fax option. Saves money not having to pay for add'l fax service.
VOIP calls are clear. Polycom phones work well.
Customer service is very good. Chat, email, phone options. Quick response time.

No complaints to speak of. We have been using for a few years. On occasion we have to reboot a phone but no significant complaints.

Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!

Nothing really... Everything has been positive.

Features
Price
Customer service
Quality of service
Reliability

Initial Installation issues. I had to have the customer support team help me install the service

use anywhere with your system App. easy to install and Userfriendly

Hanging issue with the App, call quality sometime for some countries, Mobile App only in US

Ease of moving phones around in our Network.

The texting is not working for us yet. We tried to set it up, but it seemed like it would be difficult to manage.

Going above and beyond is truly Customer Service! Thanks Nextiva.

Never knew I could get a better rate until some time had passed but Nextiva was excited to assist with a new lower rate