LiveAgent Reviews

It was easy to use the system the and get my question across

how long the responce took some times i was waiting a while

It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features.

Till now everything is going smoothly with no issues.

Quick and simple to setup with in depth ticket managing system.

It would be useful to have the option of different widgets depending on mobile or desktop usecase.

Seems to do everything including voice call integration.

We havent seen anything we dont like yet.

It was easy to start with. Good overview of conversations

Nothing yet.

LiveAgent is an indispensable tool for me to maintain tight relationships with my customers and my team. It's the finest platform for handling customer support requests since it's reasonably priced, has a straightforward user interface, and includes all the necessary tools.My interactions with clients have been simpler and more efficient as a result. aids our support staff in serving our clients more quickly and effectively.

My team is functioning smoothly. Everything looks okay up until this point.

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

LiveAgent is used across all departments in my organization.
I like that it allows me to offer live customer support.

It was quite daunting to integrate to our company website until we acquired support from the vendor success team.

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

LiveAgent normally fulfill my requests and I have no issues at this time.

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once

I wish there were more reporting stats to view

Liveagent is the best customer management software among many others. It contains several features and its customer service is available at all times.

The major problem I encountered with liveagent is the inconsistency of its auto-reaction, especially in French. It is very responsive but not too relevant.

The software comes with great live chat features
It is a great help desk solution
It makes handling IT ticketing easy

All we ever needed LiveAgent has offered. No dislikes.

I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately.

The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least.