--- description: Learn how Freshservice can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Freshservice. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.co.uk/software/91351/freshservice Page: 1 / 29\ Next: [Next page](https://www.getapp.co.uk/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 685 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 685 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: £15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "One of the best ITSM platforms" — 5.0/5 > **Stefan** | *15 March 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: User-friendly interface, efficient ticket management, strong automation, and helpful integrations that streamline IT support tasks and improve team productivity. > > **Cons**: Some advanced features are locked behind higher-priced plans, and customization options can feel limited. > > Positive experience; Freshservice simplifies IT service management, improves organization, and helps teams handle support requests more efficiently. ----- ### "Excellent ITSM Product" — 5.0/5 > **James** | *26 February 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Freshservice is easy to use and administer. Plus, they offer affordable packages to meet each businesses individual requirements. Customer Service has also been very helpful when call upon. > > **Cons**: Nothing not to like in my opinion. Built on an ITIL platform, the product meets all of our ITSM needs. > > Overall experience has been great. They have excellent customer service and affordable packages to meet each businesses individual requirements. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Freshservice is worth a look into" — 4.0/5 > **Josh** | *15 January 2026* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: The ease of use. Was super easy to get set up and the support is excellent. We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went. It has also streamlined our onboarding process. > > **Cons**: There are some minor ui issues, and running reports can be a hassle to get the data you are looking for. > > Over all for the price its at it is worth looking into and doing a demo. I have been very impressed with new feature rollouts as well. ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 March 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Cons**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.co.uk/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data