NetSuite

4.2 (1,686)
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Cloud-based business management suite

Overall rating

4.2 /5
(1,686)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.9/5
Customer Support
3.8/5

83%
recommended this app
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1686 Reviews for UK Users

Raji
Raji
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving it so far

Reviewed on 12/04/2024

We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our...

We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our customers experience on SuiteCommerce, has improved dramatically.

Pros

Netsuite is a platform our company will be able to grow with. The functionality is easy to use and allows for a real time look at the health of our business.

Cons

Too many calls introducing next steps without clear direction of what we information we need to provide.

Alternatives Considered

Dynamics 365 and SyteLine

Reasons for Choosing NetSuite

We were looking for a more robust e-commerce platform and the cost of customization on Syteline was getting to expensive to make it work the way we needed.

Switched From

SyteLine

Reasons for Switching to NetSuite

Cost, function, E-Commerce, and ease of use

Response from Oracle

Thanks for taking the time to leave a review, Raji! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Ansal
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NetSuite Review by Ansal

Reviewed on 21/01/2025

Netsuite is an excellent cloud ERP solution, The major issues that we face with our old ERP was...

Netsuite is an excellent cloud ERP solution, The major issues that we face with our old ERP was reporting and the performance and integration. All those issues has been resolved by moving to NetSuite.

Pros

The multi subsidiary consolidation features, reporting and saved searches etc

Cons

Not having the inventory aging report which is a basic requirement for all the ERP solution

Stephan
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Robust and Comprehensive with a Few Limitations and Caveats

Reviewed on 13/01/2025

Easily one of the more powerful, scalable, and customizable software suites in the world, but it is...

Easily one of the more powerful, scalable, and customizable software suites in the world, but it is only as good as your team is capable of using it.

Pros

Netsuite is a comprehensive solution for your entire business, consolidating your customers, inventory, and vendor relationships.

Cons

The UI is extremely outdated, the browser compatibility is limited, and input fields exhibit odd behaviors such as defaulting to random values or counterintuitive keyboard navigation of the List views.

Gregory
Overall rating
  • Industry: Religious Institutions
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Financial System to enable our Global Organization to work with multiple subsidiaries

Reviewed on 18/11/2024

These past 6 years using NetSuite has transformed our ability to work with our national entities....

These past 6 years using NetSuite has transformed our ability to work with our national entities. It has allowed us to provide better training, see their financial pictures, and be able to help troubleshoot issues in more streamlined manner.

Pros

Ability to see very quickly the financial picture of all of our entities in NetSuite. Also, it makes it so much easier for my team of Subject Matter Experts and Knowledge Specialists to be able to serve all of our entities since most processes are now harmonized.

Cons

Customizations can make the system very slow.

Nina
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Netsuite is a great tool!

Reviewed on 04/12/2024

My experience has been great over the last three years

My experience has been great over the last three years

Pros

Many different reports are available to organize

Cons

Can be a little tricky to learn certain areas

Baby
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best user friendly ERP

Reviewed on 21/01/2025

Very good experience it’s giving solution for our diverse business operations

Very good experience it’s giving solution for our diverse business operations

Pros

User friendly, we can learn very quickly

Cons

Enhancements release are very slowly and it’s effecting sometimes the operation and maintenance

Leonardo
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NetSuite: A Comprehensive Business Solution with Room for Improvement

Reviewed on 15/01/2025

Describe your overall experience with NetSuite
Overall, NetSuite has proven to be a powerful and...

Describe your overall experience with NetSuite
Overall, NetSuite has proven to be a powerful and versatile platform for managing various business functions

Pros

Comprehensive Integration: NetSuite seamlessly integrates various business operations into a single platform, from finance and accounting to inventory management and e-commerce.

Cons

Cost: NetSuite can be expensive, especially for small businesses or startups. The licensing fees, along with costs for customization and implementation, can add up quickly.

Fatima
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very optimized solution

Reviewed on 21/01/2025

It’s scalable, user friendly and customizable

It’s scalable, user friendly and customizable

Pros

The finance module is very vast and it gives real time data

Cons

Limited reporting customization options for the reports

Octavia
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

A Sound Choice

Reviewed on 25/01/2025

Pros

It is an easy to navigate product allowing for customer lookup, documentation, invoices and more.

Cons

There is occasionally issues, very rarely, with customers information being lost.

Namratha
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Automation

Reviewed on 21/01/2025

Pros

Automation, ease of flexibility. Updated to the latest developments.

Cons

It would be appreciated if you could include industry wise AI knowledge and analysis.

Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

An Adequate Project Based Time Tracker with Too Many Steps

Reviewed on 27/11/2024

NetSuite is a system that adequately does what you need it to and will cover your bases for project...

NetSuite is a system that adequately does what you need it to and will cover your bases for project based time tracking and employee payments. But it's unnecessarily complicated and there are many hidden buttons even when working on a large screen.

Pros

Once you get the hang of the system, it's fine for tracking your time and getting the employees what they need across a wide ranges of projects. The ability to track multiple projects is probably the best and only thing I like about it.

Cons

The system is NOT intuitive. There are lots of extra buttons you have to hit to make certain time tracked is registered. It feels like jumping through hoops to get to a new line. There are extra steps that feel unnecessary to just put in a timesheet.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to NetSuite

It tracks our projects by each project better than ADP. We've been trying to switch over entirely but NetSuite just does the project tracking better than ANYON ELSE right now.
Florence
Overall rating
  • Industry: International Trade & Development
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetSuite: Real-time updates and synchronization of financial data.

Reviewed on 12/08/2024

Time to automate various accounting processes which reduces manual data entry, minimizes errors and...

Time to automate various accounting processes which reduces manual data entry, minimizes errors and saves time allowing us to focus on more strategic financial activities.

Pros

Ease of accessibility for this tool has enabled real-time collaboration and flexibility for our business with remote teams from multiple locations. It can accommodate the growth of transactions, users and data volume without requiring significant hardware upgrades through its highly scalable features. Have highly dedicated security teams and infrastructure to ensure data privacy and compliance with industry regulations.

Cons

The system could use a design update and be more effective in its multi-user mode functionality. Keep up on the positive improvements.

Ashley
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not set up correctly/No customer service

Reviewed on 20/06/2024

It was terrible. I was passed to several different people. No one spoke to each other about my...

It was terrible. I was passed to several different people. No one spoke to each other about my issues, and no one resolved any other than offering to charge me more for a new module that would fix everything.

Pros

I like the promise that it would have good reporting and customization.

Cons

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract.

From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems.

Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable.

Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns.

It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternatives Considered

QuickBooks Online

Reasons for Choosing NetSuite

They discontinued payroll from the desktop verision.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

It seemed to have more customization and reporting.
Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Netsuite Review from IGPES ERP Admin

Reviewed on 17/07/2024

My overall experience with NetSuite so far has been quite interesting as I feel the need to know...

My overall experience with NetSuite so far has been quite interesting as I feel the need to know more about the application. There are functions on the platform that make a lot of the operational workload easier especially when it comes to reports. The application is dynamic and overall great to use for business operations.

Pros

1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management.
2. Suitable for businesses of all sizes, from small startups to large enterprises.
3. It is cloud-based.
4. It is customizable and Flexible
5. Provides real-time visibility into business performance with robust reporting and analytics tools.
6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses.
7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.

Cons

1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses.
2. Requires a learning curve and may necessitate ongoing training and support.
3. Implementation can be time-consuming and complex, requiring careful planning and resources.
4. Occasional slowdowns or downtime may impact business operations

Maya
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NetSuite review from a finance professional

Reviewed on 04/10/2024

I am an end user and one of the company administrators for NetSuite.

I am an end user and one of the company administrators for NetSuite.

Pros

Flexible, smart and adaptive ERP system. We have made it work for our business that is very niche, and we use it in all aspects of our business.

Cons

Can be clunky and is not as intuitive to use for those less familiar with technology. It is working on AI features which should assist with streamlining processes.

Alternatives Considered

SAP Business One

Reasons for Choosing NetSuite

Needed a software that was on the cloud and better reporting

Reasons for Switching to NetSuite

More easy to customize and better GL features
David
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Net-suite Review

Reviewed on 30/04/2024

Overall, our experience with NetSuite has been highly positive. The platform has significantly...

Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Pros

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Cons

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Alternatives Considered

Microsoft SQL Server

Reasons for Choosing NetSuite

QBDT was unable to keep up with the growing needs of our business. Net-suite offered greater scalability, allowing our business to grow without outgrowing the software.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

Because of the following reasons: scalability, advanced features, integrated platform, real-time visibility and its cloud-based solution.

Response from Oracle

Thanks for taking the time to leave a review, David! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Alanna
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Better than the alternatives, but only slightly

Reviewed on 20/05/2024

Overall we've found gains working with Netsuite, but it took about 18months before it was really...

Overall we've found gains working with Netsuite, but it took about 18months before it was really integrated in our organization and I still question whether some of the gains are worth the drawbacks.

Pros

Netsuite has helped with financial transparency in our company, tying our inventory in with our accounting better than our previous system.

Cons

Interface and templates are terribly outdated and difficult to edit / improve. Netsuite is a big investment for our size company but we feel small to them, as customer support has been hard to come by.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing NetSuite

Didn't effectively tie inventory management with accounting.

Switched From

QuickBooks Online

Response from Oracle

Thank you for taking the time to leave a review, Alanna. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detailed Inventory System

Reviewed on 26/08/2024

Netsuite is able to give me all the inventory information needed to improve my business.

Netsuite is able to give me all the inventory information needed to improve my business.

Pros

Their is a vast array of features and functions. Details of information for inventory and purchasing.

Cons

It was difficult integrating my inventory from previous systems into NetSuite.

Pragnesh
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NetSuite as ERM (Enterprise Resource Management)

Reviewed on 25/03/2024

Great ERM tool to manage resources effective and use same language when talking to different teams...

Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.

Pros

Finally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.

Cons

Training time - it takes a while to coach employees as this is new tool with limited install base and knowledge.

Response from Oracle

Thanks for taking the time to leave a review, Pragnesh! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Bryant
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NetSuite - Listen To Your Customers

Reviewed on 18/10/2024

If it were my decision I would move to a more flexible system like Intacct of Blackline. NetSuite...

If it were my decision I would move to a more flexible system like Intacct of Blackline. NetSuite has been really challenging at best.

Pros

The ability to do everything in one platform.

Cons

Integration is tedious and expensive. It can be very clunky in that its not intuitive and user friendly. It appears the product was created by programmers with not the input of the needs of accountants. Some of the basic statement you would expect to see in any accounting system is not available. You need a full time consultant to be successful which is frustrating.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NetSuite Review

Reviewed on 14/09/2024

We implemented NetSuite but the training steps were done in house and documents were not available....

We implemented NetSuite but the training steps were done in house and documents were not available. I recommend if switching to have training docs and steps prior to go live.

Pros

I liked how everything linked together and all information for a sales order could easily be tracked.

Cons

There were times that a simple cash sale would take too many steps for something so small. There are also some accounts that were not easy to reconcile like accrued liabilities. No standard reports for AL which should be a must.

Michelle Lyn
Michelle Lyn
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Netsuit for K's

Reviewed on 24/04/2024

So far, everything is going well. Of course except for the signal issues and database access I...

So far, everything is going well. Of course except for the signal issues and database access I mentioned above. But overall, my use of the netsuite app really helps us to efficiently communicate with potential customers with ease. And makes us sure everything is logged and well documented

Pros

I like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.

Cons

I just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.

Response from Oracle

Thanks for taking the time to leave a review, Michelle! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Miyeon
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NetSuite - Pros & Cons

Reviewed on 21/11/2024

I don't have any major issue, but if there are some updates, it must help my daily workflow. -...

I don't have any major issue, but if there are some updates, it must help my daily workflow. - Also, I hope if I/S details show more details as a default setting. (Journal entry memo, Journal entry descriptions, Subsidiary/Entity Name, Etc.), it must be better even though we can customize, I cannot save all account reports.

Pros

You can customize reports and save the reports for future uses.

Cons

Hard to find my journal entries and there is no way to go direct to general ledger accounts (Need to open P&L, BS or CoA) I hope there is search function to accounts directly and my journal entry list.

Shadrack
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful journey with Netsuite

Reviewed on 22/08/2024

Netsuite has made our organization much efficient than otherwise it would be.

Netsuite has made our organization much efficient than otherwise it would be.

Pros

The flexibility provides us with every opportunity to review data in clusters, groups or standalone,also the freedom to generate reports and be 100% creative is such a huge add on.

Cons

Although I recognize it as pulling a large amount of data,there are times where it can take a substantial amount of time for certain reports to load.

Yatunyi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Netsuite....!!Great-Almost Perfect

Reviewed on 21/08/2024

Overall,Netsuite is very stable and capable.It nails it.

Overall,Netsuite is very stable and capable.It nails it.

Pros

Netsuite CRM and ARP are outstanding.The fact that I can access it from anywhere at anytime is mind-blowing,It makes it easy to have nearly everything we need in one place.This way we stay in this program all day and not bounce around screens.

Cons

The only thing I deslike about Netsuite is the lack of training on scripting for Netsuite