dotloop

4.7 (661)
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Real estate transaction management software

Overall rating

4.7 /5
(661)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.6/5

94%
recommended this app
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661 Reviews for UK Users

Bryan
Bryan
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dotloop is better for the agent than for the person signing.

Reviewed on 03/02/2022

Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember...

Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember the name and email outside of that loop. If you want that contact to be in your system with all their info, then you need to exit the loop, go to contacts, fill out the date, and press ok once and then when the screen refreshes then press save. If you don't press this twice, you won't save the data. But at least when you do this, then all the data for the contact will save. Why this is so and so convoluted, I have no idea. But it's been like this for almost a decade and I've asked about it.

Pros

Much easier to use than zipforms and docusign for the agent.

Cons

Signing for the buyer or seller not near as easy as docusign. There you just press start and it takes you to the next place to sign. Then you click finish. All done. With dotloop the signer must scroll and search for the proper places to sign or fill out. So this is more prone to unfilled documents than with docusign. Also, dotloop doesn't offer the simple date function that fills out the date when it's signed like docusign. You must manually choose a date and if the date is tomorrow when they sign and you filled out today then you have lost time for their termination option because it started when i filled out the date rather than when the customer signed. And because it is hard to get signers to fill out fields, it's almost impossible to get the signer to fill out the date, so it's easier just to guess and fill out the date you think they'll sign.

Josh
Josh
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Making Transaction Management Manageable

Reviewed on 18/10/2019

As mentioned above, Dotloop allowed our small team to transition away from paper-based processing...

As mentioned above, Dotloop allowed our small team to transition away from paper-based processing to a fully digital solution. Our team was able to closer over 100 transactions per year with a single adminsitrative transaction coordinator thanks to its templates and task tracking systems.

Pros

Dotloop has a clean, intuitive interface (especially after their most recent design update). It helped our small team clear over a big hurdle of allowing our ops team to efficiently manage transactions while simultaneously allowing our agents to check on progress with as little friction as possible. Dotloop made it possible for our team to finally forego paper files and transact fully in the cloud.

Cons

Despite multiple attempts, our team never really trusted the more complex features of Dotloop (individual user permissioning in particular). Whether user or system error, we had several instances where non-team users were seeing notes, documents, or contact information they should not have seen. As a result, we used Dotloop for internal processing only, which means we had to look elsewhere for client-end solutions.

Alternatives Considered

TOP PRODUCER

Reasons for Choosing dotloop

Top Producer is an old piece of software, and the age showed around the time we switched to Dotloop in 2017. We attempted to use Top Producer's transaction management solution, but it just wasn't up to par with what Dotloop was offering (either in feature set or usability).

Switched From

TOP PRODUCER

Reasons for Switching to dotloop

Dotloop came highly recommended by other brokers in our firm. In addition, Dotloop seemed (at the time) to be the most standalone product—the other options required us to change our workflow to fit their system, as opposed to their system conforming to our way of doing business. Dotloop was much more flexible in this regard.
Merribeth
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Expensive and Not User Friendly

Reviewed on 14/01/2023

My experience is that it is not user friendly. Many agents cringe when having to use it.

My experience is that it is not user friendly. Many agents cringe when having to use it.

Pros

It has very good security protocols in place. It also allows an agent to store documents.

Cons

It is overpriced and not user friendly for agents or clients.

Aryn
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Prefered E-Sign Program

Reviewed on 04/09/2024

I appreciate that they have the app so that I can both work remotely and be notified on my phone...

I appreciate that they have the app so that I can both work remotely and be notified on my phone when sigantures occur. It has expedited the pace at which I can work. I find the program to be complimentary to others in terms of keboard shortcuts which has also allowed me to be efficiant and not waste time placing indevidual boxes where i may need them.

Pros

I like the ease with which it operates. I find it to be the most fluid of the e-sign platforms I've used. I appreciate the way it autofills both text and signatures, and how it time stamps signatures so that I don't have to add a date at every signature placement.

Cons

There are on occasion a few bugs that I've learned to work around. Namely thaton occasion if I share a document with Editing permissions it can lock others out of the document, even once the editor is done.

Mike
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lovin Dotloop

Reviewed on 14/08/2024

I have been using Dotloop for as long as I can remember, since day one, my overall experience with...

I have been using Dotloop for as long as I can remember, since day one, my overall experience with Dotloop has been excellent. I use Dotloop every day for business and know the program is very reliable. I have never experienced a glitch or outage. I do not recall ever needing customer support or having a tech issue however I'm confident they would be great if I did.

Pros

The Dotloop platform is easy to navigate, and I can search for any document required in my state. The Document Library includes all required forms; no looking online and downloading to add to my files. Keeping all my files secure and organized for years is no issue at all.

Cons

I don't have any negative feedback. I can't even complain about the price. Having full functionality of the entire program for basically a dollar a day is a bargain.

Mike
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dotloop...a good electronic signature app

Reviewed on 03/06/2024

I like dotloop. Its easier to use than a lot of the other electronic signature apps but it is...

I like dotloop. Its easier to use than a lot of the other electronic signature apps but it is limited in its extra functions and you have to pay for it after 10 signatures or loops but overall its a very straightforward and easy app to use.

Pros

I like the fact that dotloop does what its designed to do, make it easy to capture electronic signatures safely and securely. Its user friendly and has a nice, intuitive UI.

Cons

I dont like that you only get 10 free loops per email but you can jist create a new email account and youll get 10 more free "loops" or signatures which is nice. Its owned by Zillow so things change a lot just like they do with Zillow but its a good site overall

Stephanie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great and affordable.

Reviewed on 10/08/2024

Useful software and very convenient pricing. The dashboard is helpful in notifying me when a client...

Useful software and very convenient pricing. The dashboard is helpful in notifying me when a client has finished signing documents.

Pros

Dotloop was easy to set up and use. The dashboard for yourself and the one you’re sending documents to is very useful for both parties. Pricing was affordable.

Cons

I can’t access dotloop through my cell phone when I’m not in the office. That is my only complaint.

Juanita E.
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Helpful

Reviewed on 16/08/2024

Pros

Very easy and help to teach and share with other Realtors.

Cons

It is not used by all parties in a transaction.

Alternatives Considered

Docusign

Reasons for Switching to dotloop

Because I was familiar with this product.
Lisa
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Make your transaction easier

Reviewed on 15/04/2024

Pros

DotLoop allows your transaction to flow with ease and simplicity. Buyers and Sellers have no questions, concerns or issues while using the software nor do the staff of different disciplines that are brought into the transaction.

Cons

No complaints or problems that I have encountered yet.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DotLoop for Real Estate Brokers

Reviewed on 28/03/2024

Pros

Ease of use, documents and signing all in 1 place

Andrew
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Generally Effective and Simple to Learn, But Pricey and Not Without Idiosyncrasies

Reviewed on 09/06/2023

At the end of the day, in real estate we just need something to keep us organized and keep up with...

At the end of the day, in real estate we just need something to keep us organized and keep up with the fast pace of modern transactions. Generally speaking, Dotloop allows this to happen via a simple user interface that most clients can figure out. There are probably more features to the software that I don't use (and perhaps, am not even aware of) but for my needs it's just fine. As I described previously, there are some things about it that make me want to tear my hair out, but having identified these annoyances, I'm usually able to avoid them and advise my clients on how to do the same. Would I switch to a different program if something better came along? Probably, in large part because Dotloop is more expensive than many of its competitors, and in the more than half-decade I've been using it, I've never seen the software updated to address some of the same problem areas that have been plaguing it all along. But as I said, it's 95% functional for my needs and I already know how to use it, which counts for a lot.

Pros

There are a lot of e-signature software programs out there right now. Many of these -- including Dotloop -- are pitched as specific to real estate transaction management, although there's no conceivable reason they couldn't be used in other contract-dependent industries as well. Having tried several of these programs, I've now been a consistent Dotloop user for at least five or six years, possibly longer. Part of that is simply because I've come to know the software and it's what I am comfortable using, which ultimately saves me time. But it really is straightforward, with an attractive user interface and great organizational capacity. I love being able to create folders within folders, to re-use Loops when clients return for multiple transactions, and to archive documents that are not being used. Basic functions like document splitting, renaming, saving, sharing and downloading are very easy and work as intended.

Cons

As much as I like the software, it has a variety of quirks that cause me varying levels of irritation. I've learned a few tricks to keep the quirkiness to a minimum, but the program can still be truly obnoxious at times. One of my biggest pet peeves is when another agent wants to share documents with me from his/her Dotloop account; for instance, a buyer's agent sends me an offer for a property I have listed. If this buyer's agent shares it from her Loop (rather than just attaching a PDF to an email) Dotloop frequently creates a brand new Loop on my dashboard -- or worse, asks me to "sign up" for Dotloop because the agent has shared it to some variation of my email address that isn't technically my Dotloop address. So in a best case scenario my Loops become disorganized, and in a worst case scenario I can't even look at the offer unless I make a new account or ask the other agent to re-send. Many agents I know have this very same complaint, to the point where we have started adding comments in our MLS listings that say "Do NOT submit offers via Dotloop; email a PDF instead." Dotloop has some other quirks, including not saving signatures if two parties (say, husband and wife) are signing at the same time from their respective computers or mobile devices. I have to tell my clients "Make sure one of you signs completely and THEN the other one of you can do the same."

Ryan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ryan’s review

Reviewed on 20/07/2023

Dotloop provides a huge convenience for clients to be able to sign from their phone or computer...

Dotloop provides a huge convenience for clients to be able to sign from their phone or computer anywhere they are. Gone are the days of having to drive across town just to get a signature or initial that may have been missed…not that I ever miss any…lol :0)

Pros

Dotloop is very widely used in my market so it makes it easy to transact on both sides of the deal with the other agent. I enjoy the features like document splitting and being able to customize the documents

Cons

Nothing I can think of that I don’t like.

Alternatives Considered

Docusign

Reasons for Switching to dotloop

I’ve been using it so long and always very pleased with the functionality
Kerra
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Business Lifesaver, Daily!

Reviewed on 02/07/2021

We can't say enough good things about our experience with dotloop. To put this in perspective, the...

We can't say enough good things about our experience with dotloop. To put this in perspective, the brokerage we are with provides a free document management program, but we pay additional to continue using dotloop - we love it that much! It is easy to use, keeps our data safe, and streamlines our daily process.

Pros

Dotloop is extremely simple to get started with, and simplifies our real estate business daily. Our entire team is able to collaborate, no matter where we're calling our "office" that day, and we can securely store, manage, share, and sign documents. Our clients have also commented on how easy the software is to use, and they love being able to sign their documents digitally rather than meeting us at the office every time there are documents to be signed.

Cons

The only hiccup we've run into with this software is when our office introduces new documents they want us to begin using. Sometimes it's an extra step to add the new docs to our form library and prepare them for filling/signing, but the good news is this only has to be done once, and then they remain available for future use.

Alternatives Considered

Docusign

Reasons for Switching to dotloop

Dotloop had better features and was easier for our team members to use when we compared the two.
Mukhabbat
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you feedback Dot Loop

Reviewed on 15/04/2024

It was good so far. Thank you very much!

It was good so far. Thank you very much!

Pros

Easy to use. Its simplicity. Thank you very much!

Cons

As a buying Agent, I don't have any problems from getting back signatures from buyers,, but when I send the signed by buyers docs to a listing Agent, my docs on my side still stay unsigned, even though the seller and listing Agent signed it. All my Contracts and other docs in my loop stay unsigned by sellers and their Agent. I have to ask them to email the signed doc. It is very uncomfortable and time consuming.
With DocuSign, I get their signatures immediately and right on spot without asking receivers to send the signed documents in a separate email.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 12/10/2023

Pros

The ease of use. Clients who are technological impaired are able to use this software to sign documents.

Cons

Wish when you are adding a person in a loop it would pull all the information from the contacts.

Kaye
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dot Loop Review!

Reviewed on 19/10/2023

It was great, organized and efficient! I give this software a 10/10.

It was great, organized and efficient! I give this software a 10/10.

Pros

The visuals, the document organization, the signature software, everything! This is my favorite real estate transaction software.

Cons

Truly I did not ever see an issue with this software. I love this website more than any I have ever used.

Korrie
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Always using Dotloop

Reviewed on 03/06/2024

Pros

It stores everything I need to for all transactions. I love how it ties to our other applications so i can send everything with a button instead of downloading and uploading documents.

Cons

I wish you had the option to make different folders on the front screen. Like a 2023 Sold folder, go into it and it has all the loops from 2023

Emily
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Absolutely worth it.

Reviewed on 20/09/2023

Pros

DocuSign, management keeping everyone in the loop.

Cons

A bit too expensive if you don't use it daily

Nicole
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

High volume admin point of view

Reviewed on 16/06/2023

Over all dotloop serves it purpose.

Over all dotloop serves it purpose.

Pros

Ease of access and Loop Templates are the features I find most appealing.

Cons

I wish we had the ability to select signing order and have more ability to customize the documents.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good end-user experience for me

Reviewed on 15/06/2023

Pros

dotLoop simplifies the document signing process immensely, especially when it comes to real estate transactions. The platform is intuitive and easy to navigate, even for less tech-savvy users. The ability to review, sign, and share documents electronically eliminates the hassle of handling piles of paperwork, significantly speeding up the closing process.

Cons

However, dotLoop does have its drawbacks. There can be occasional glitches with the software, particularly when loading large documents. Moreover, for infrequent users, the number of features can seem overwhelming, leading to a somewhat steep learning curve. Lastly, while support materials are provided, live customer support responsiveness could be improved for more efficient issue resolution.

Nicole
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dotloop Daily User

Reviewed on 26/04/2023

Simple to use for most people, like anything i get the odd phone call from frustrated clients but I...

Simple to use for most people, like anything i get the odd phone call from frustrated clients but I can usually walk them through it with ease.

Pros

Easily manages my files. User friendly.

Cons

That a secondary signature can not be used with the same address, I would with a lot of elderly people who share one email address therefore I have to pay $300 a year for DocuSign additionally

Tammy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ease of Use

Reviewed on 27/04/2023

I enjoy Dotloop because it's affordable and easy to use.

I enjoy Dotloop because it's affordable and easy to use.

Pros

The ease of use especially when you are technology challenged.

Cons

No complaints at this time. I like dotloop over docusign.

Nichele
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DotLoop

Reviewed on 13/02/2023

Working with relocating buyers who are not present to sign in person.

Working with relocating buyers who are not present to sign in person.

Pros

Ease of use, convenience it provides and having all of my transactions in one place.

Cons

There have been no cons. The software provides avenues for working 24/7.

Fran
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Knowledge of DotLoop

Reviewed on 16/05/2023

The person who helped me was patient and knew his craft well and was able to get me thru the...

The person who helped me was patient and knew his craft well and was able to get me thru the transaction...

Pros

Speed and accuracy of the management of transactions

Cons

I need to use it more in order to determine same..

kimberly
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A Real Estate Agent's Perspective on Dotloop

Reviewed on 28/11/2022

I use Dotloop every day to ensure that my Real Estate Transactions are handled correctly and all...

I use Dotloop every day to ensure that my Real Estate Transactions are handled correctly and all steps that need to be done are done. There is no guessing if I have missed ordering Title Work or Inspections. They are documented, and can be shared immediately.

Pros

Being able to organize all of our Real Estate Transactions and their documents, from start to finish, in one file, makes home buying transactions easy to track all aspects of the transaction. It is also easy to share any documents to others, and track the history of each document. One can also create tasks for themselves or others so that there is accountability and follow up.

Cons

The only Con to this software is that, on contracts, where there is a change needed, due to an error or such, you have to download the documents that needs to be corrected to your computer, then download it again to Dotloop, to make any corrections. If you do not do these steps, all signatures are cleared and the entire process has to be done over.