athenaOne Reviews

The EMR was initially easy to set up. The billing functionality was adequate at first

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

We love all the features AthenaOne has to offer.

Not being able to send faxes without attaching it to a patient.

intuitive, easy to use, all features in one product

format of the medical history sectioon and lack of matching patient self-check in answers with history

The overall appearance of Athena is by far the best I have used so far.

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

It is fast; automatically saves most of what you type in; does not crash very often (3-4 times/year); email support requests usually answered within 24 hours; online help knowledge base is comprehensive and it has a good search engine.

Not designed for mental health EHR, patient management, communication. Primary care clinicians say it's "pretty good" although "EPIC is better". Most behavioral health clinicians do not like Athena (based on support forum polls and Athena even admits it if your decipher the corporate-speak.) Athena rarely designs workflows, templates, and processes for Behavioral Health. They cobble together features and processes used by primary care clinicians and staff and tell us it's designed for Behavioral Health. If Athena employs mental health professionals I've never seen them on video presentations or as authors of "how to" resources or anywhere else.

The system is very user friendly once your set up is complete.

Set up is very time consuming, not very turn key.

It is user friendly. I like that it alerts you when patients information needs to be updated.

It is not easy to update patient insurance information.

Ease of use, there are many capabilities for customizing based on my practice's needs.

n/a. There has not been any issues that I can mention for this question.

Easy to manage patient information and user friendly for teleheath appointments

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments

I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all

Reliable, seamless integration, user friendly , excellent customer service

I don’t have cons yet, it has a great customer service.

AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.

There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).

Billing ease, reporting, functionality and customer service.

Level of growth and capacity level of As the company grows may be limited.

Easy to log in and get on the site but things change after that.

Cumbersome to maneuver around and find what you are looking for once on the site.

Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive.

There isn’t anything that I don’t like.

User friendly. Easy to train new staff on it.

Prior auth claims are slow. Hopefully working this out.

The functionality of it, it is easy to use and to navigate.

Sometimes the scheduling feature gets wonky but overall it’s solid

I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!

I have no complaints about Athena! Its super convenient

athenaOne was a great system which other colleagues had used for their primary medical practice. It did not suit our practice where we do not bill insurances nor e-prescribe for patients.

athenaOne was a very in-depth system which is great for practices that utilize insurance billing, claims management, and e-prescribing. Unfortunately, our practice does not utilize those features and needed a system far less cumbersome for optimal operations.

Ease of use and HIPAA compliance makes it easy to recommend.

Nothing! This is a great software to use.