Brevo Reviews

What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM.

I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan.

It is very easy to send mailings to your contacts. With the amazing templates, you can get starte quickly. After sending it, statistics are great to see how your contacts interacted with your mailing, so you can repeat or improve.

Brevo has so many options, that it sometimes becomes confusing to find your way around. The menu structure is not always totally clear.

It is the initial tool for marketing our sellers and products.
Excellent and quick reply from the support.
using screen records has been a great help.

Quite difficult to learn and navigate even for Internet advanced users.
The advanced graphic needs sensitive fingers to complete final adjustments.
Add a magnifying glass connected to your database to help the search of subjects
Could be more user-friendly and to reach the best level I offer our participation free.

Brevo is one of the only providers offering free SMTP with a generous limit! With a free account, you can do a lot of things. I've never had any issues with Brevo, and I say Bravo to them for never changing their pricing for free users.

I find it a shame that you can't have a single account to manage multiple sites. I would've liked it to be a bit like Cloudflare, where you have one account and can add as many sites as you want, and go premium either for all the sites or per site. Because right now, I have to create a separate account for each site, and it’s not practical.

I've used BREVO for many years now and prefer it to similar software services. It offers the best value for money in term of features, user-friendliness and clarity of interface, security and support, and the BREVO team work hard to improve it all the time.

I struggle hard to find anything negative about Brevo.

Easily the very smart and simple way of usability. Everything is understandable within minutes and works just perfectly, easily the best user interface and experience in the email software world

The banning was the only thing I didn’t like but it seemed to be reasonable

Was very easy to set up and support is very quick and helpful

It is not stated for compliance that it needs to be authorised before you can use, think this should be informed at the beginning as very confusing

Easy of use, easy of track. In general the Brevo has a good usability.

Maybe pricing will be improved, at least in the whatsapp and sms services.

It is very reliable, has very good panel regarding UX/UI , and it has very good support. Algo is very easy to use.

There is nothing that is bad per se, sometimes there is the occasional failure as on all platforms

the interface is quite easy to understand, all the functions work smoothly! API control is also better than most of the Service providing companies

The support team of INDIA specifically Noida Branch is very bad. They are actually least concerned about the customer experience. Also, the help articles of Brevo are not easy to understand. Most of the articles are very difficult to understand in spite of having help video which is irrelevant. Secondly, when you suspend any service to send an email to the customer stating that your services are closed and hence YOU HAVE TO REBUY THE SERVICES - which we usually don't get to see in the email. Third, make the user experience slightly smoother to use. Fourth, GDPR or Brevo Policy is based on EU which is usually different from Asian Countries so make some exceptions in terms of Mail sending.

We use Brevo for our email marketing and contact lists as well as the Conversation module that adds a Chat feature to our company website.

Regarding the Conversation module, I really want more high-level controls to monitor and manage our sales team who all use Brevo to digitally interact with our customer base.

I like the ease of use so that we can concentrate on design. Every technical aspect as delivery and spam prevention is managed by Brevo in the background and we can just use the software. Moreover I really like the backend-layout – by no means outdated. Thank you for developing the free shopware plugin. As a medium-sized company we rely on well integrated solutions and do not have a big budget for individual programming.

EU privacy laws are complex and difficult to understand. As Brevo was founded in Europe, France I wish there would be a little more support/training or even software/cookie-solutions in this direction.

The drag and drop system is really easy to use, the templates even if they are basic works well, it has a great customer service who responds fast and finally love the a/b testing

Some metrics doesn't match with Google Analytics statistics, and I found some issues in the process to import a list of contacts

It is in my language.
It's easy and intuitive to use.
It lets me create multiple lists to order my contacts.

Estimated openness statistics do not assure true deliverability

The platform Brevo is fantastic for beginners and experienced users as well. I have been using it for the last 6 months for email marketing purpose. The best thing about this platform is you can start using it for completely free, you can get the idea how the platform works, its features. You can use their features for testing it on your projects and test it for yourself. And then you can opt- in for the paid version. The user interface is simple, easy to understand and responsive for any level of user. I am totally satisfied with the experience.

One thing which I think they should work on is the email editor. When I was using it for designing the email structure and sections, I found it little bit hard to navigate through the options in the editor. They should have been smoother and better user experience is required.

I tried using Brevo to design emails, but I found it a bit tricky. The design tool didn’t have clear buttons or easy ways to find what I needed. It was like trying to find a toy in a big, messy room where nothing is in the right place.

Navigating through the tool was confusing, and it took a lot of time to figure out how to do even simple things. The whole experience felt a bit frustrating because it should have been much easier to use.

I think Brevo could make it better by organizing the buttons and tools more clearly and making everything easier to find. That way, using the design tool would be a lot more fun and less confusing.

The ability to examine contact-specific metrics from email campaigns, such as who opened the email, who didn't, who clicked on the link, etc., is one of my favorite features of this platform. I can also see how well your campaign is doing because it automatically tracks its results. When it comes to email templates, you have a lot of choices. I like how easy it is to change the layout, color scheme, fonts and backgrounds. The interface is intuitive, and your work is saved in its current state if you need to pause in the middle of the process.

Creating an email may require some graphic design skills. Sometimes it's more trouble than it's worth to drag and drop a bunch of images into the template. The mobile responsiveness is amazing, but there is room for improvement.

Allows graphic designers to create visually appealing email campaigns easily, with pre-designed templates and a drag-and-drop interface. The integration of email marketing with CRM features enables designers to understand their audience better and personalize design elements for higher engagement.

The design capabilities can feel limited compared to more advanced design tools like Adobe Creative Cloud, especially for more complex, custom designs. The reporting features could also be more detailed to provide deeper insights into how specific design elements are performing.

This service has completely transformed my approach to email marketing with automation. It saves time and offers fantastic features like multiple mailing lists, easy-to-run advanced campaigns, seamless integration of web interfaces and chat elements, and highly sophisticated live widgets for websites or SaaS platforms. I've tried it, and it has been incredibly helpful, and also provides WhatsApp campaigns.

only Up to 300 emails per day, you need to purchase, 7.5$ monthly for No daily sending limit