Cvent Event Management Reviews

Cvent Event Management

4.5 (968)
Write a Review!
Online software for event management & hospitality

Overall rating

4.5 /5
(968)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.5/5
Sort by

968 Reviews for UK Users

Mia
Mia
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life saver

Reviewed on 10/11/2023

We use it daily and it makes every task more streamlined and efficient. It is very professional and...

We use it daily and it makes every task more streamlined and efficient. It is very professional and flexible.

Pros

The new technical that is released frequently

Cons

I don't have many cons but the only part that needs updating for me was the badges web desinger and in Cvent connect they confirmed this has been updated now, which makes us very happy customers

Brooke
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cvent has been a game changer!

Reviewed on 12/04/2024

Pros

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Cons

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

Miriam
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Reliable event management platform

Reviewed on 25/08/2023

Pros

Cvent has been around for so long that is has a huge community of users and lots of guide to help you with the platform. It does everything you need from a events platform.

Cons

The workflow is a bit clunky, it can be hard to find exactly what you looking to edit as it could be under a heading you didn't expect it to be under.

Parul
Overall rating
  • Industry: Management Consulting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and Comprehensive Event Management"

Reviewed on 30/08/2024

My overall experience with Cvent Event Management has been very positive. The platform is user-frien...

My overall experience with Cvent Event Management has been very positive. The platform is user-friendly, offers comprehensive features, and integrates well with other tools. It has streamlined our event planning process and provided valuable insights, making it easier to manage and execute successful events.

Pros

Excellent customer service and extensive help resources.
Good integration capabilities, it seamlessly connects with other software and platforms.
Suitable for events of all sizes, from small meetings to large conferences.

Cons

May require significant time to fully understand all features.

Julia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cvent Event Management is the best event management software!

Reviewed on 31/03/2024

Our experience with Cvent is among the best relationships I've ever had with a vendor. The customer...

Our experience with Cvent is among the best relationships I've ever had with a vendor. The customer service is exceptional. They anticipate our needs and have solutions read for us. We speak to our account manager quarterly and our customer support every other month.

Pros

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Cons

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Mary Ann
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cvent Event Management - Mary Ann Hall

Reviewed on 11/03/2024

Once I read and understand the program, its easy with tutorials and articles in the help section to...

Once I read and understand the program, its easy with tutorials and articles in the help section to figure out what I want to do step by step. If those do not work there is an excellent customer service to assist.

Pros

The ease of use, the valuable data that it compiles, and the ease for the attendees.

Cons

I dont think there isnt anything I do not like about the Event Management.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Cvent Event Management

Ease of use, the data the program can provide, and the flexability of advancing events in the program.
Carlos
Overall rating
  • Industry: Events Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feedback

Reviewed on 09/11/2023

It has been a learning curve but we are getting to the point where we are perfectionist and...

It has been a learning curve but we are getting to the point where we are perfectionist and targeting more does issues we are getting but everything else is fabulous

Pros

I really like the bespoke building of events / tayloring

Cons

VAT issues sometimes when amending transactions the VAT option disappears

Alternatives Considered

Bizzabo and Swapcard

Reasons for Switching to Cvent Event Management

Pending approvals and more customised experiences
Soo
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing all in one program

Reviewed on 05/12/2023

Pros

i love the ability to manage all aspects of the event through one cloud based software

Cons

lag times or when there is a system issue but its not often

Cate
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use; professional

Reviewed on 15/09/2023

I have absolutely loved working with Cvent and have been a loyal customer for a decade. I highly...

I have absolutely loved working with Cvent and have been a loyal customer for a decade. I highly recommend Cvent Event Management!

Pros

The Cvent Event Management Platform is so easy to use! The team at Cvent sets you up for success, training you and your team to build your own registration systems and event emails. This allows you to have full, customizable control of the product and create a seamless and branded experience for your users.

Cons

The cost is a bit higher than some other platforms, particularly if you only have limited use for the system.

Alisa
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gets the job done!

Reviewed on 16/04/2024

Pros

User-friendly and customizable. Also the customer support.

Cons

n/a I haven't had any issues that would cause me to write any cons.

Mercy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best of all times tool for registration every 24.7

Reviewed on 21/05/2024

Pros

I do like how the customizable features are
The customer service is legit
The platform is easy to use
Their web registration is a 100% the best

Cons

Nothing really is wrong with cvent it is genuinely the best

Zacharia
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Review of CEM

Reviewed on 17/09/2024

Pros

Cvent Event Management makes it super easy to schedule and reschedule virtual, in-person and hybrid events in one place.

Cons

The vendor ensures there no issues for 24/7 through version control and bug fixes.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Streamlines registrations of all sizes

Reviewed on 01/12/2023

Pros

Whether we're hosting an event for 5 or 5,000 cvent registration helps us streamline our registration process and turn a manual or complex process with ease. We can then do post-reg reports, follow-ups and cross-event attendance analytics with ease.

Cons

Sometimes the need to create custom fields or the understanding of how to 'register on behalf of someone'. The one thing I think we dislike the most is if during set up you create a mandatory checkbox question (i.e. agree to our Terms and Conditions) you can't just edit the text if you find a typo, you have to delete it and start over.

Katherine
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Registration has never been so easy!

Reviewed on 03/04/2024

Pros

I enjoy how user friendly Cvent event management is. Creating the mobile app, uploading attendees and sending emails are important for our job, and having it all in one place is convenient!

Cons

At this time, there are not any major cons I have with Cvent. Sometimes the website can act up a bit when adding attendees, however, that happens with all websites and customer support is helpful.

Billie
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cvent works with you

Reviewed on 24/11/2023

Pros

Cvent Event Management works with you from the start to the end of your event, allowing you to have a good working picture of even the largest-scale events.
The ease of use of Cvent features makes it a stress-free tool, which I know I can rely upon through my work.

Cons

Some of the features have become a little outdated, however Cvent is constantly working to update features, and they really listen to their customers about what is important to them.

Response from Cvent

Thanks for the feedback Billie! We are very active with our customers over at the Cvent Community and we also have a product release email notification called Product News. You can simply subscribe and we will keep you informed about every bi-weekly release we do. If you'd like to let me know what features seem outdated, I would be happy to pass that along to our product team!

Alyssa
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not Great for Registration

Reviewed on 06/05/2024

Overall, don't love this platform for what I use it for. I understand that it's good for other...

Overall, don't love this platform for what I use it for. I understand that it's good for other things and integrations, but for registration, it's not that great.

Pros

I only used it for registration site building for the most part, but I know you can do many things with Cvent - they have a lot of tools under their umbrella that all integrate with one another.

Cons

The registration site building is not super customizable. I've used many platforms for this and this is my least favorite. The customer service is sometimes slow to respond, or just doesn't in some scenarios, and they don't cover everything - you can connect with someone and then they say they can't help you and send you to someone else.

Steven
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 04/10/2023

Pros

Registration is pretty easy to set up. I wish there was a more linear path for creating an event or a checklist to use for some of the different parts.

Cons

Cost and ease of customization. It seems that you may need some coding experience to really get the most out of building the registration site and the attendee site and app are even more limited.

Kayla
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Daily Cvent User

Reviewed on 23/03/2024

Pros

I use cvent event management daily. It's incredibly helpful for events where you need to register several attendees and collect their data.

Cons

It can be tedious at times to set up a website and makes changes.

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for event management

Reviewed on 02/04/2024

Pros

It is a great tool for the overall event management process

Cons

Some of the email functions are very limited. Once you select an audience for an email you cannot update it

Karen
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cvent ideal for multiday virtual conference

Reviewed on 29/09/2023

-Cvent has by far the best customer support from account managers to their 24/7 online customer...

-Cvent has by far the best customer support from account managers to their 24/7 online customer support

Pros

-easy to host mulitple sessions-easy to build website and attendee hub

Cons

-there is not a direct integration into Hubspot

Ginger
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One-Stop-Shop for Events

Reviewed on 06/12/2023

Pros

The platform is easy to use for the smallest or largest of events. You can capture all of the information needed to have a successful event.

Cons

It can be difficult to understand the language being used often researching features to better understand the set-up. The language isn't as intuitive as I would like.

Sarah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cvent Event Management is a wonderful tool to manage your events.

Reviewed on 27/07/2023

Pros

I love Cvent and can't say enough good things about it. We present live, virtual, and hybrid events using the Attendee Hub. We use it to market and promote events, collect attendee registration, speaker and vendor documentation, video streaming, and on-demand catalogue. In addition, we are able to generate easy and professional reports to share with staff and stakeholders. Attendees have reported very positive experiences and our events look very professional. It has also helped with planner efficiency.

Cons

There is not much that I don't like, but there is a bit of a training curve that has at times been a barrier for new users. Cvent provides robust training resources to assist with training.

Elizabeth
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Cvent Overall

Reviewed on 21/03/2024

Pros

easy to manage events, especially registration.

Cons

lack of customization, a lot of templates look very cookie cutter.

Cindy
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What's not to like about Cvent?

Reviewed on 03/04/2024

Overall, I would always choose Cvent, as it is the best program for event sourcing that I know of...

Overall, I would always choose Cvent, as it is the best program for event sourcing that I know of on the market!

Pros

Cvent is easy to navigate! I have used Cvent at all of the hotel brands that I have worked for, in the many years that I have been in Hospitality sales. This is the most user friendly, easy to understand program on the market!

Cons

I would have to say that the only thing that I would improve would be the client decision information for all RFPs. The decisions are not always communicated to the venues that bid on the piece of business.

Jetender
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Event Management

Reviewed on 02/04/2024

One of best Event management tool in the market.

One of best Event management tool in the market.

Pros

Great features for Event management .
1. Registration
2. Attendee management
3. Onsite solutions
4. SMM tool for Event Management
5. Reporting
6. Registration Templates

Cons

None that I am aware off so far. It works as expected.