Salesforce Platform Reviews

Salesforce Platform

4.3 (347)
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Develop enterprise & customer-facing apps

Overall rating

4.3 /5
(347)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support
4.0/5
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347 Reviews for UK Users

Ruchika
Ruchika
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best CRM software

Reviewed on 19/08/2023

Pros

There are many things that I like about this platform:1)It helps us to automate our business process like, so we have to least bother about how to manage things manually.2)It can also schedule our business processes with the help of various automation rules.3)It has point-and-click functionality so that a non-coder can also implement the use case into this platform.

Cons

Personally, I like everything about this platform.

Jonathan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The absolute best - and you pay for it

Reviewed on 04/09/2024

We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead...

We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead from start to close (and track every person that touched the lead for evaluation purposes).

Pros

Completely customizable to the company/business needs. Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product.

Cons

Very robust and is priced as such. Not a great solution for small-to-medium sized businesses.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Salesforce Platform Review

Reviewed on 05/11/2023

Pros

Aspect is the emphasis on data management and analytics.

Cons

Salesforce's extensive capabilities mean that it can have a steep learning curve, particularly for new users. It may take some time and training for employees to become proficient in using the platform to its full potential.

Michelle
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Review

Reviewed on 21/11/2024

I love salesforce and the ease of info tracking and email sending. It is reliable and always has...

I love salesforce and the ease of info tracking and email sending. It is reliable and always has accurate information. Salesforce has many uses.

Pros

It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.

Cons

How it signs out after a while, but this is okay it is one click to sign back in.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CRM management for your daily business needs

Reviewed on 16/07/2024

We are satisfied and are not planning on change it any soon.

We are satisfied and are not planning on change it any soon.

Pros

You can track down your sales and services together. You can report, and collect data to track down results, forcast and more.

Cons

It has been really efficient for us so far. There is nothing wrong with it.

Ethan
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Review

Reviewed on 14/08/2024

Overall, my experience has been super positive. Salesforce is the best in class for the problems it...

Overall, my experience has been super positive. Salesforce is the best in class for the problems it solves for business.

Pros

How it has helped us with organising the delivery portion of the business.

Cons

Backend set up an sometimes be somewhat clunky to use. There are some reporting limitations, nothing that is a deal breaker however.

Galateya
Overall rating
  • Industry: Computer Networking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Positive feedback

Reviewed on 15/09/2024

Pros

In my project we used Salesforce for customer service, the most I like was the easy use and user friendly interface

Cons

The least I like about SalesForce Platform is that sometimes there is a bug and can’t log in from the first time

Marco
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform Gives Us Value For Money

Reviewed on 17/04/2024

Pros

I love the efficiency of Salesforce Platform.
Salesforce Platform works so well for us because it has been so effective.

Cons

I do not dislike Salesforce Platform.
Salesforce Platform is efficient.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Complete platform but not easy to navigate

Reviewed on 27/03/2024

Pros

It offers multiple mechanisms to control sales and track issues also customer invoices due to its integrations

Cons

Screens are very convoluted with lots of information that might not be useful. Navigation can also be very confusing for first time users

Oparanya
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform's Capabilities are Excellent

Reviewed on 30/04/2024

Pros

I am impressed by the ease of deployment of Salesforce Platform.
Salesforce Platform works so well for us.

Cons

I like the effectiveness of Salesforce Platform.
Salesforce Platform is amazing.

Chris
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Enterprise Platform for nearly all industries with a Enterprise-sized Price Tag

Reviewed on 20/09/2023

Pros

I love how they have turned a database program into an interactive place where companies can create a singular source of truth surrounding every aspect of business operations.

Cons

Some limitations are common sense additions that have been neglected in favor of flashy, new features. Reporting is limited and has many issues, one of which is they barely support it currently with little/no improvements while pushing users towards their Analytics Add-On - which has many improvements that were requested on Reports.

Alternatives Considered

Odoo, Magento BI and HubSpot Sales Hub
Valentina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform Is an Incredible CRM Solution

Reviewed on 22/04/2024

Pros

I am impressed by the features of Salesforce Platform.
Salesforce Platform has our marketing and makes our work easier.

Cons

Salesforce Platform has been so exceptional.
No dislikes for Salesforce Platform.

mariana
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce review

Reviewed on 17/10/2023

I've tried some other platforms and I think this is the most friendly, easy to use and complete...

I've tried some other platforms and I think this is the most friendly, easy to use and complete platform.

Pros

What I like the most about Salesforce is that i can load all my shipment info, invoice, create disbusements, activate tracking, validate guides and send my info to a platfoarm visible for my client. basically all in one.

Cons

I don't like that some carriers don't appear on tracking and the dates can't be changed automatically.

LINE
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review Salesforce Platform

Reviewed on 24/11/2023

Salesforce Platform is priceless to customer service type departments. It keeps everything in...

Salesforce Platform is priceless to customer service type departments. It keeps everything in order and easy to collect a variety of data.

Pros

Customization is priceless. It can be done at all level and be done for what a person or what a department requires which makes it versatile.

Cons

With much customization, sometimes it is hard to get something fixed or changed.

Kasia
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Salesforce review

Reviewed on 08/09/2024

Pros

It is a system where you can find your accounts and any other data you are looking for.

Cons

Not very easy to navigate, user interface is not very friendly

Michelle
Overall rating
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Data at your fingertips

Reviewed on 27/11/2023

I've used SF for over 10 years at multiple companies. I have found it to be a valuable tool when...

I've used SF for over 10 years at multiple companies. I have found it to be a valuable tool when properly configured and a great way to keep customer data at everyone's fingertips across the organization.

Pros

SF gives the ability to keep all of your data at your fingertips to track and manage the customer lifecycle easily.

Cons

SF is complicated to configure - it could be easier and more user friendly to quickly and easily configure features and establish an easy to use account page with a depth of features for sales and account management.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is an objective program in the data service.

Reviewed on 09/06/2023

I cannot deny that it helps to improve the creation of new tools in the programming field in my...

I cannot deny that it helps to improve the creation of new tools in the programming field in my department, but as I mentioned before, the setup requires a long time to generate and this delays programming and software development a lot.

Pros

The data that the application returns is unilaterally beneficial for the design and reform of new development products in the company.

Cons

It is very difficult to implement it, you really have to measure and structure in advance all the processes and advantages that Salesforce has. It is a platform that can include CRM management but also data analysis and organization of these, as well as measurement of applications in their vital state, but it takes many weeks to assemble the installation.

Adrianna
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce

Reviewed on 02/11/2024

Pros

The variety and customization available for a complete CRM experience.

Cons

The integration with other apps can get boggy.

David
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Salesforce - Not Ready for FDA regulated industries

Reviewed on 20/07/2023

Pros

Not very much. It is poorly conceived; everything is based on opportunities

Cons

As a Complaint handling tool, it assumes the user is selling toasters or laptops, not regulated medical devices.

Almir
Almir
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM platform available in the market!

Reviewed on 10/06/2023

Pros

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Cons

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.

Grace
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love the tool, keeps getting better

Reviewed on 27/09/2023

It's easy to manage users

It's easy to manage users

Pros

Simpplr is my favorite part of the platform. I love the sandboxes so we can test before deploying.

Cons

It can become a complicated admin mess.

Deniz
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Amazing features but too difficult and complicated to set up

Reviewed on 10/08/2023

This could really help our business but it has been a headache trying to get it set up the way we...

This could really help our business but it has been a headache trying to get it set up the way we wanted to

Pros

Great potential for automation, lots of features, customizable

Cons

Very difficult to customize and complicated to set up, no chat support

Donny
Donny
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Salesforce is great for integrating into a dialer!

Reviewed on 28/06/2023

So far it has been a nutral experience

So far it has been a nutral experience

Pros

Salesforce makes it easy to manage customers and their accounts.

Cons

The price and the complexity of the platform.

Phillip
Overall rating
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sending leads into SalesForce

Reviewed on 12/06/2023

Pros

It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system.

Cons

We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate leads generated from marketing campaigns into our complex salesforce ecosystem.

ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great Platform to Integrate

Reviewed on 29/01/2024

It is a highly recommended tool to stay competitive.

It is a highly recommended tool to stay competitive.

Pros

It is based in the cloud and allows the team to use a lot of different tools and features that enable us to be more efficient.

Cons

There are times when it doesn't perform as fast as other times of the da.