TrekkSoft Reviews
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230 Reviews for UK Users
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
API connection to OTA's via Trekksoft
Reviewed on 09/11/2023
We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets...
We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets onboard, for quick updates (close sales) due to operational reasons, centralized capacity control. With Trekksoft all these options could be handled.
Can recommend Trekksoft to any Service provider who wants to simplify the API connection.
Pros
Customer service is very professional, helpful and friendly
API connection is very simple and once the products are connected only few updates are needed during the year.
Cons
After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft.
Response from TrekkSoft
Dear Martin,
Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our assistance and that you find our system easy to use .
Thank you for your commitment and collaboration, we are looking forward for many more years of partnership with you.
Best Regards,
The Trekksoft Team
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Perfect for a Hostel
Reviewed on 07/06/2016
The main hostel holds 205 people at one location and another 150 at our 2nd property so we are...
The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues.
If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency.
Pros
- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions.
- Real time updates on passenger lists which prevents over booking.
- We can monitor our growth, sales from our website and our front desk with the reports and analytics features.
- The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!
Cons
- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know.
- We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Being buried in a pit of fire ants would be better
Reviewed on 22/05/2017
Every now and then, after weeks and weeks and weeks of complaints, and a lot of bs dripping with...
Every now and then, after weeks and weeks and weeks of complaints, and a lot of bs dripping with bad sales training, we finally get transferred to an actual technician who comes up with a solution that sort of solves one of the myriad issues we're having with their software.......then he goes on holiday for a month with no notice. Guess this isn't really a pro in the end.
I will never, ever trust a salesperson again. Lesson learned! Thanks Trekksoft!
Cons
1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour.
1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it.
2) When sending people payment links, the page is ugly and is impossible to edit. When people pay, they receive no automatic confirmation email. We were told we can automate that, but only when we send the payment link.......so people will receive their ticket before paying. Nothing confusing about that. Right? Oh, also, no personal info (email, phone number, etc) is taken when they pay.
3) The app doesn't work at all, and the mobile site is unusable. It worked for a total of 6 days in the last 4 months.
4) Since we allow people to buy more than one ticket at a time, we have to make a choice of getting personal info from each guest, or (theoretically) getting one name/number/email per basket, which would be fine, except that info doesn't make it on to the guest list on the app. Useless.
5) Several features were promised that simply don't work the way we were explicitly told they were. When this became apparent (in our first phone call after paying), we asked for a refund. They offered us and extra month of "service."
The list goes on, but no space lef
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Trekksoft help me to find new way to connect with huge potential customers through internet
Reviewed on 28/03/2018
Pros
Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world
Cons
Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.
Response from TrekkSoft
Hi An Bui ,
Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
The TrekkSoft Team
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great booking system for Citytour in Basel
Reviewed on 06/11/2017
Pros
- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ...
- Responsive for all clients (PC, MAC, ipad, iphone, android)
Cons
- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street.
- At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ...
This is the onliest thing, rest of the software ist great!!!!
Response from TrekkSoft
Hi Michael ,
Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
Our dev team are looking into your request currently , we will follow up with you soon.
Thanks ,
The TrekkSoft Team
- Industry: Leisure, Travel & Tourism
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Booking System
Reviewed on 29/08/2015
For quite some years we were taking bookings with PayPal in a very time consuming and not really...
For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars.
During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again.
Pros
Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.
Cons
It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.
- Industry: Hospitality
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great way to boost your business and get lots of booking right away.
Reviewed on 13/02/2018
Increased sales
Increased sales
Pros
-easy to learn and set up right
-easy for customers to book
-great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date
-love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products
- great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place.
-Love the app - our guides can sell products while outdoors!
Cons
Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.
Response from TrekkSoft
Hi Anita Vik,
Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.
The TrekkSoft Team
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall experience is superb. Still we are planning to go live but up to now the service is...
Reviewed on 17/04/2018
Pros
Options to create packages.
Customer support.
Integration to be happen since we haven't go live we cannot give a comment on that.
Cons
More themes or customization of pages.
System takes more time to apply changes, for activity and image uploads.
Response from TrekkSoft
Dear Chelaka,
Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support.
We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration.
Wish you lots of success with your integration.
Best,
The Trekksoft Team
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Straightforward and reliable
Reviewed on 30/05/2018
The customer service team is spectacular.
The customer service team is spectacular.
Pros
Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.
Cons
I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.
Response from TrekkSoft
Dear Neely,
Thank you for taking the time to leave us a review, your feedback is always welcome.
We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed.
Best,
The Trekksoft Team
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very functional and versatile tool
Reviewed on 01/09/2018
Overall I am happy with software, and it is expensive at first glance but if you calculate benefits...
Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps.
Pros
I really like versatility and functionality of software and how many partners it has. And of course customer support.
Cons
it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think
Response from TrekkSoft
Dear Leon,
Thank you for taking the time to leave us a review, your feedback is always important for us.
We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement.
Looking forward to have a long therm relationship with your company.
Best,
The Trekksoft Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TrekkSoft is an excellent booking platform and we are very happy with it for the most part.
Reviewed on 21/09/2017
Great price, great platform, great visual content. Love the payments coming in once per month like...
Great price, great platform, great visual content. Love the payments coming in once per month like clockwork. Thanks so much!
Pros
Easy and fast experience for clients on the front end with great visual appeal and seamless integration with my own website. The booking process for clients is really easy for the most part and I also like that TS provides a free website on their own so that I keep both my own website up on our client computer in our sales office, but also another tab open with the TS site showing our tours and rentals as well. The TS site focuses on showing the tours in a boxed setting so it is super easy to find the one you are interested in on just one page. The two sites working together make is really easy for clients to find what they are looking for.
I also looked at at least a dozen other platforms before choosing TS, and one of the biggest problems I found with other sites was that they didn't allow for Add-Ons at all, or if they did, they didn't allow for them to be showcased with photographs and full description. TS beats everyone out when it comes to best possible showcasing of any item you have for sale. TS also allows you to include those Add-Ons easily and simply during the booking process, which makes our up sale of all our Add-Ons a sure thing for almost every booking.
Cons
I would like to see a few more back end features for the tour operator personally. Such as having the print out of the booking contain all the items purchased by the clients for easy record keeping, such as the Add-Ons. Our company uses Add-Ons heavily so our clients have a more immersive touring experience. We offer 3 different kinds of picnics, hotels on some tours and even entrance fees for some of the tours, though these items never show up on the email that is sent to us to show the booking has been completed. It doesn't list the Add-Ons so we must therefore go back into the system as an extra step, click on the details button and then scroll through the list to see what other items may have been included. Though not a deal breaker by any means, it is inconvenient and time consuming.
I would like to see in the future live people available to answer questions on the fly, rather than having to wait one or two days for them to get back to you after you've left a message on the chat line. If I have a question, it is usually involving a sale in that very minute so having to wait several days to even have someone acknowledge the question is frustrating as that means I must put my own clients on hold until TS gets back to me. A live chat person, at least during normal business hours in my country, would be a wonderful improvement.
Response from TrekkSoft
Thank you for your review, Yolanda! I am glad to read that you are happy with TrekkSoft. To get back to you about the feedback you gave, I have been in contact with our product management team regarding your request to have the add-ons on a printed version of the booking. Great news, as of last month this can already be done! Simply go to the basket details and print it from there.
Regarding the support, I have sent the feedback to our support team. I have also asked your account manager to reach out to you to see if you have any further questions. Olivia from TrekkSoft
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Day Tour Operator Software
Reviewed on 06/08/2018
This system is really in-depth and does A LOT on both the front and back ends. So, obviously that...
This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no?
Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along.
So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!
Pros
I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.
Cons
Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!
I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.
Response from TrekkSoft
Dear Yolanda,
Thank you so much for taking the time to leave us such comprehensive review, I can tell that no one have ever taken the time to go in such detail through the pros of our system and for sure this is very well received. This review fill all the Trekksoft Family with satisfaction and for sure will help all people looking for a booking software to take a more conscious choice.
I’am happy to see you are successful with our system so far and we hope to build a long term relationship with your company..
Best,
The Trekksoft Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A solid product supported by a dedicated team
Reviewed on 26/07/2022
I've been a user of Trekksoft for 6 years. From the beginning it met most of my basic requirements...
I've been a user of Trekksoft for 6 years. From the beginning it met most of my basic requirements but I still had a wish list. Over the past 6 years, the product and the customer support has slowly but steadily improved. Is it perfect yet? No. Do other products have some features I would like Trekksoft to have? Yes. Am I tempted to switch products? No! I'm sticking with what has proven to be a reliable, capable product that is developed and supported by a responsive, dedicated team.
Pros
I chose Trekksoft primarily because of the payment gateway feature and it remains one of the most important features for my business. The product is reliable and quite comprehensive, with new features steadily being added.
Cons
There's not much to dislike. The reporting functions could use a few more user selections. And the same for the discount and voucher code feature. A technical support telephone line would be a good service, even if it was a premium priced service.
Response from TrekkSoft
Dear Troy,
Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system.
Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles, I will for sure pass this feedback to your Account Manager in order to follow up on the features you would like to request.
Looking forward to more years of partnership.
Best,
The TrekkSoft Team
- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
object review
Reviewed on 30/11/2023
Pros
I liked most about Trekksoft:
- Technical support
- facilities
- Many features
Cons
I liked least about Trekksoft:
the hight fees, Trekksoft should review these fees and offer cheaper for its new clients.
Response from TrekkSoft
Dear Emre,
Thanks for your positive evaluation, we are happy to help you and your business growing.
Our goal is to continuously bring you value and ensure our product remains competitive and efficient. Our price plan helps us better reflect value across our global community of customers while maintaining our commitment to improving our system, as we have done in the past years.
Thanks to your ongoing support, we've been able to launch a series of new features and updates that continue to benefit your daily operations. We greatly appreciate your understanding and look forward to providing you with an ever-improving service. If you are interested in knowing what we plan in our roadmap for this year, please contact your Account Manager.
Thanks gain for your commitment, we are looking forward to a great collaboration in the year to come.
Warm regards,
Your TrekkSoft Team
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Horrible support
Reviewed on 27/07/2018
Overall it looks like a nice product, but the support is really horrible takes a lot of time and...
Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product
Sorry but it is not good for the price they charge
Ruud
Pros
The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY
Cons
A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long
Response from TrekkSoft
Dear Rudolf,
Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find more pros about its usage.
Our sincere apologies for the inconvenience that you experienced with our support service, this feeback is very valuable and will help us to take action on the matter and improve our response times.
If there is anything we can assist you with, please do not doubt to contact us, we already asked one of our specialized support person to contact you directly, probably already did.
Best,
The Trekksoft Team
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple but slow
Reviewed on 23/08/2018
System is simple and direct so easy to use. but hope the process speed get better
System is simple and direct so easy to use. but hope the process speed get better
Pros
Trekksoft is very easy and direct to use and also very easy to edit the reservations.
One more thing that I like most is sending voucher
Cons
Hope the speed of the system get better.
I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated
Response from TrekkSoft
Dear Sean,
Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that you like it. About the counter side of your review, rest sure that we are working on the system speed, soon (if you haven’t yet) you will notice a change on it. Furthermore, please receive my sincere apologies for the inconvenience with our customer service team, I already took actions on it and we will make sure this doesn’t happen again.
Best,
The Trekksoft Team
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Worst customer support and product
Reviewed on 23/08/2018
Look elsewhere!
Look elsewhere!
Pros
Better than manual bookings, can see reports for sales, but I don’t have many positive things to say.
Cons
Everything. Many cannot book online and call us directly (or just bail completely) The app is always in delay and not accurate and has limited functionality. Speaking to someone is impossible. The receipts and payment page is not clear and cluttered. They always say...sorry it was a bug when something didn’t work. Nightmare!!
Response from TrekkSoft
Dear Lin,
Thank you for taking the time to leave us a review, we are very sorry to hear that you are unsatisfied with the system and experiencing troubles with it. I talked with our team and we have done several tests and the whole process works well and we are able to finish the booking, also your assigned support person modified for you the receipts so they are clear, so we are wondering if there is something else we are missing? If so please reach out your assigned person so we can help you out with anything that you may still need.
Your feedback is always important, so we really appreciate you took the time to leave the review and we will work on the things that need to be worked from our side.
Best,
The Trekksoft Team
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pretty good choice so far!
Reviewed on 18/05/2021
My overall experience in the last six months, when I started using the software, is very good. I'm...
My overall experience in the last six months, when I started using the software, is very good. I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should!
Pros
TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast.
Cons
To be honest, the back office / interface / dashboard could be more user friendly.
Response from TrekkSoft
Dear Tea,
Thank you so much for taking the time to leave us this very detailed review. We are of course happy to hear that you are so far satisfied with our service and the platform in general.
Your success is our success, and we appreciate your feedback about the friendliness of the interface, I will sure pass this information to our Product team to consider it for future improvements.
Looking forward to years of partnership.
Best,
The TrekkSoft Team
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Time Customer
Reviewed on 19/04/2019
We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics...
We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics ...
Trekksoft helps us keep it all straight so we can focus on growing, marketing and remaining a reliable tour company.
Pros
Great support staff
The product is constantly developing and integrating with other agents
Awesome website development
Marketing help and deveopment
Cons
In the beginning it wasn't user friendly but it has kept pace with our growth and needs
Response from TrekkSoft
Dear Debby,
Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner.
Rest sure that we will keep trying to grow at yours and the industry pace.
Looking forward many more years of Partnership.
Best,
The Trekksoft Team
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Expensive / bad crm / not good features
Reviewed on 30/01/2018
Pros
It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...
Cons
Horrible CRM - Takes weeks
For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..
Expensive and worse than similar products on the marke such as Xola cheaper and better
Response from TrekkSoft
Dear Andre,
Thank you for taking the time to leave us a review.
We are sorry that you had the expectations that we would provide you with a CRM, TrekkSoft is not a CRM. We provide a booking software which includes a payment solution and a website builder for Tour & Activity Providers such as your business.
Regarding who is attending your tours , we do have a number of different ways in which you can get this information. The simpliest way
is included on all plans, also you can easily check on our mobile app. Some of the more advanced ways of getting this information
in a customised way is only available on our higher priced plans. Please feel free to reach out to [email protected] if you require more info.
Best Regards,
Robert Smith
Head Customer Success
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not very practical
Reviewed on 19/01/2020
Pros
Easy registration
Nothing nice about it if I’m honest
Cons
Slow
And not very practical especially managing tours and activities which it’s supposed to the best.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive and quick easy to use
Reviewed on 24/09/2017
its a full service tourism suite.
its a full service tourism suite.
Pros
this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered.
Cons
The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions.
Response from TrekkSoft
Thank you for your review and your feedback, Nathan! I have passed on your comment to the customer success team and we will keep this in mind. We strive to provide the best service possible to our users and constructive feedback like yours is always appreciated. Olivia from TrekkSoft
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Forced sign up - Lost money
Reviewed on 20/04/2016
The app is nice looking, a bit hard to use as it has so many functionalities and makes you look...
The app is nice looking, a bit hard to use as it has so many functionalities and makes you look pretty professional.
The main reason I cancel is the dishonest attitude of Nate Pirc who forced me to sign up and pay on 31/03/2016 arguing that Trekksoft rates were going to be raised on 01/04/2016 and that by paying on 31/03 was the only way I could have the regular (not raised) price.
Of couse, he said it in a phone call in order to do not leave written evidence.
He also lied about the acceptance of Colombian Pesos on Trekksoft payment gateway.
Finally I have to thank Natalia Alzate for being the only one who actually cared about my situation after signed in.
Pros
Nice looking and professional. Beautifull tickets and effective integration. Webpage builder is also acurrate for tour operators. They know what they do. Integration proces is pretty well attended and they are doing an effort to make it easy for spanish speakers.
Cons
Customer service further than integration is very slow. Sales force? The fastest I had seen to make you pay for the service. Sadly they never showed up again after I paid. Afortunately I chose a monthy plan and not the year contract they were insisting to sell.
Response from TrekkSoft
Hi Germán, thank you for sharing your review.
Regarding not accepting Colombian Pesos, I was informed that we tackled the issue by building you a brand new payment gateway integration. Our developers worked really hard to get the connection up and running within 2 weeks.
Regarding your negative experience with one of my sales colleagues, there is really not much I can say other then that I am sorry. I understand your frustration and your review has raised flags within our organisation. Our management takes your complain very serious and will take action to ensure that similar cases will not happen in the future.
We are sorry to see you leave as a customer but want to wish you and your company a flourishing future!
All the best, Ilse
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Trekksoft helps me make my bookings and reservations efficiently and smoothly.
Reviewed on 25/08/2018
Nothing I haven't already mentioned.
Nothing I haven't already mentioned.
Pros
Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.
Cons
The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.
Response from TrekkSoft
Dear Mathew,
Thank you for taking the time to leave us a review, your feedback is always important for us. We are glad to hear that you have been successful with Trekksoft and that it is helping you to make your bookings management faster and efficient.
About your concerns showed on the cons section of the review, we are not sure on what you mean with it, but already requested someone in our team to reach out to you and help you out with it.
Best,
The Trekksoft Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy & Intuiitive
Reviewed on 24/06/2019
We have the Office in our smartphones at any tone!!!
We have the Office in our smartphones at any tone!!!
Pros
Is a very useful system to conecting and displaying booking options. The info actualización is very easy and the notification way by Google calendar is efective.
Cons
Some time we have problems with the booking notifications by email. But maybe, is an conecting problems.
Response from TrekkSoft
Dear Ignacio,
Thank you so much for taking the time to leave us a review, your feedback is always welcome as it help us to keep on improving.
We are happy to see that your experience with Trekksoft have been successful so far.
We will pass your feedback to the right department so they can keep an eye on the notifications system.
Looking forward a long term partnership.
Best,
The Trekksoft Team