--- description: Learn how Groove can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Groove. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.co.uk/software/91569/groove Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/91569/groove?page=2) > Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers… > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Groove \- Assign tickets to colleagues, insert canned replies, add private notes and more. - Every customer’s entire conversation history in one place. - Folders keep your support emails neatly organized. - Metrics to help your team benchmark, set goals and get better. - More than a dozen apps to make Groove fit your needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 87 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the number of users per month and features selected. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding ## Integrations (13 total) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Customer Success Software](https://www.getapp.co.uk/directory/959/customer-success/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Support software by people who excell at giving support ;-)" — 5.0/5 > **Verified Reviewer** | *23 May 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017\!). And the whole product is frankly super easy to implement and get people onboarded on. > > **Cons**: Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) ----- ### "Great for customer support" — 5.0/5 > **Verified Reviewer** | *5 December 2018* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Groove works really well for our ticketing system. We can assign customer support tickets to various groups and people and we can track how they have moved throughout the system. Groove offers helpful stats and integrations and even has the option to house multiple knowledge bases through the same place. > > **Cons**: The only thing I haven't liked is that the auto-refresh function didn't seem consistent so there were times when multiple people responded to the same ticket because they didn't see that it had been closed. This has probably been updated with their new Beta. > > Groove helps us keep on top of our customers' needs and gives us lots of options as a support team. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 January 2017* | Recommendation rating: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Helps keep support and sales on track" — 4.0/5 > **Verified Reviewer** | *19 September 2018* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like the automatic reminders about what needs to be done each day. It takes the guess work out of what you should be doing first or next when you sit down to start your day. It is easy to use when setting up flows and integrates well with salesforce. > > **Cons**: There are some things that would be great if you could automate, like adding people into flows when specific actions happen. I have tried to make some of this work but ended up being more trouble than it was worth. > > We have been using groove to ensure timely communication with new clients and that check-ins with clients are performed at the correct intervals. For sales we use it to ensure that no one gets missed in the follow up process after demos or leading up to a demo. ----- ### "I hope this is the right Groove :)" — 4.0/5 > **Verified Reviewer** | *8 November 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Okay, so at first I was a bit upset about having to learn a new music player through Microsoft. But I quickly embraced the Groove and love to use it\! > > **Cons**: I haven't had time to go through and learn all of the features and so I am not sure what I am missing. There wasn't a tutorial that I saw when it got installed and I think that would have been helpful. > > It Helps me keep my sanity\! If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane :) ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/91569/groove?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/91569/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data