GetFeedback Reviews

GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
My database coordinator loved that it was a native Salesforce app.

The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

GetFeedback business model is quite expensive, hard to afford for many businesses.

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options

I wish there was a way to include incomplete responses in the summary results without having to export them.

I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features.

Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media.

There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever.

The user interface and dashboard is super-intuitive.

Lastly, the analytics let reporting a piece of cake.

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from.

Adding large enough images with sufficient clarity is problematic.

As a smaller company, GetFeedback has allowed us to create professional, easy to use surveys, that look stylish and capture the eyes of our guests.

Not necessarily about the product itself, but we had been working with their team to implement some new ideas and never really got much feedback or help from them. Just something to keep in mind when getting started.

The software offered the screenshot feature with review. It allows users to make up reviews with screenshots where they feel good or bad. We used the software to collect feedback on our documentation from users - for wrong writing, lacking information, or wrong translations. The screenshot feature enabled them to pick up the part in question visually, easily.

The price was so expensive as other feedback systems are emerging. With that high price, our IT dept. decided not to continue the subscription anymore in last year...

Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly.

it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar.

I cannot say enough about GetFeedback. I recommend it to fellow photographers everywhere I go. I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date. Your feedback forms can be designed to fit your brand. The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile. Seriously GetFeedback will make your business look as pro as you feel!

GetFeedback makes creating survey's fun and interactive. The Salesforce integration is excellent. The design of the survey's make the end user experience much more positive where receive more responses than a traditional survey.

I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.

I don't have any complaints about this software, we really love everything about it and their features.

Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them.

There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop.

I like the customizability of this platform. It has a lot of great features to help cater to different needs.

I wish there was a way to organize past surveys on the general dashboard.