Cin7 Core Reviews

Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.

For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.

Ease of use and almost instant access to support when required

No mobile app - it’s not easy to use the system in a browser on a phone

Easy to learn the different modules and to teach others how.

When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory.

Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well.

Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports.

Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner.

If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.

Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users.

Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.

Cin7 Core is feature rich and does inventory management very well. We also use it for stock control and order fulfilment.

For what's become a relatively large monthly investment, the support could be improved when we (rarely) need it. Even though we started small, each additional user, API and integration has quickly increased the total subscription price.

It's got a variety of possible option and integration.

Jack of all trades master of none.

Literally does not work well if you have a complex supply chain

Order management however it is not as intuitive as you would like

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Ease of Use
Integration with Shopify
Inventory Management

Everything works as it should. Haven't found a con yet.

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Support member [sensitive content hidden] was terrific when investigating errors that arose with POS and Cin7

Not good with POS ordering. Very basic use of POS with Cin7

Ease of use, Process to control the Inventory

I would prefer if the system would keep the items in memory upto pick stage as we have already scanned the items in Order stage.

Inventory Control and warehouse management

So far we are able to do all that is needed

Many features and can do all inventory management in one place. Ties with quickbooks

Some features are confusing and take time to learn

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

maybe a better way to pull payments and pricing through shopify.

Dear is easy to use and it integrates well with Xero

"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s

Great features: Assemblies, inventory control, best before dates, lot codes

Minor complaints: Having to create separate SKUs for case packs, creating custom forms for purchases/invoices is a bit of a burden and isn't streamlined in the system itsel

Integration with Shopify and the E-commerce feature

Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.

I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.