Cin7 Core Reviews

We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

-Bob Weiss

One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live.

The support is amazing - its on what's app for goodness sake, can't get much better than that.

The UI is very clean and intuitive.

The integrations save loads of time and money.

Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;)

There is not much I can put in this box that dear isn't aware of and attempting to address in earnest.

The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Procurement and Stock keeping working great, Can have latest prices on hand

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Order management however it is not as intuitive as you would like

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.

For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.

[sensitive content hidden] was amazing in her training and implementation support

We have only just started using it so don't have any issues at present.

Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

The software is made for small businesses interested in keeping track of basic inventory, basic purchasing, and basic invoicing.
- Perfect for 1-5 employees, this is the base number of users and gives the most bang for your buck.
- Perfect for no more than 50 SKUs

- Serial Numbers are NOT UNIQUE, duplicates can be entered easily with no warning
- Navigating a Bill of Materials for more than 1 level is impossibly complicated and needs a separate spreadsheet or software to track
- Transactions randomly duplicate without warning. Several times we have had stock transfers or purchases receive twice, creating inventory discrepancies and overall chaos in the warehouse.
- This random duplication allows inventory to be a negative number. Example: A serial numbered part was pulled twice by the system instead of removing it from inventory, it created a negative line item and showed the serial numbered part as -1 instead of 0. This in turn affected the overall inventory for that SKU.
- It is impossible to find a specific inventory level on a given day, this feature simply does not exist.
- Stocktakes cannot be backdated so if a count is taken on day 1 and entered in day 2 if any assemblies took place they will screw up counts.
- Sync between Xero accounting is a multi-step process. Invoices and payments do not sync back and forth on a consistent basis. Sometimes a voided invoice in Dear or in Xero will not transfer over and the entire Sale or Purchase needs to be voided and redone for the voided payment to sync OR alternatively you can enter the information manually which defeats the point of the sync.
- Customer service is atrocious except for the basic help which is already covered in depth by videos or other consultants.

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently.

The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

The fact that it can be accessed from anywhere and that the information available is reasonably accurate

We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero.
second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

I have had some really positive experiences with Dear's Support Team, [SENSITIVE CONTENT HIDDEN] in particular. She and the rest of the support team have a deep understanding of Dear's functionality and were able to help my company tackle a sizable inventory issue. Dear is also a simple software to learn and understand which is extremely valuable when it comes to training new employees.

The thing I like least about using Dear are the bugs and server stability problems. These issues range from small but daily loading errors to site-wide crashes that have halted our production for hours. For the most part these are minor annoyances/inconveniences but when they are happening on a daily basis in can be increasingly frustrating.

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

on the cloud.
works with Xero
multi user
Log and attributes - allow an audit trails

Reports: do not give enough flexibility to provide an overview of the business
Lack of overal flexibility i.e reports, templates for invoice, PO etc.
Integration with Xero needs improvement.
Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

"DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10."

The only con is that currently, there is no connection to Zapier. Once this happens, then I cant pick any faults with DEAR at all!

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used.
We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.