Pike13 Reviews

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141 Reviews for UK Users
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Gets the Job Done
Reviewed on 27/11/2018
Pros
User-friendly for end users to book classes. On the company side also user-friendly to administer classes and sessions.
Cons
The back end reporting functionality is cumbersome and not user-friendly. Makes analytics challenging.
Response from Pike13
Hello,
Thank you for providing feedback. If you are interested in discussing your reporting concerns, please reach out to our team at [email protected]. Our team is happy to set up a call to go over your questions.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Management Consulting
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It works flawlessly and customer support is great
Reviewed on 21/12/2017
I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.
I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.
Pros
It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help.
Cons
I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very disappointed and frustrated
Reviewed on 17/05/2023
My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked...
My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with.
Pros
They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service.
Cons
I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person.
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and just what I need
Reviewed on 25/01/2018
Pros
This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team.
Cons
I do enjoy the simplicity and user interface but would like to see more custom features in the future.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
This is it.
Reviewed on 08/01/2019
Pros
As a freelancer, there's not many things that come close to managing my clientele. Pike13 is everything you need to make the next step in launching a successful freelance career.
Cons
I think the name actually doesn't help translate over to potential consumers that this is something for them.
Response from Pike13
Hello,
Thank you very much for taking the time to provide a review and feedback on our name. We do appreciate it.
Thank you,
Cindy Schneider
Manager, Customer Success

- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for fitness industry
Reviewed on 22/08/2016
So far so good!!! Anytime I need help I send in a question and get a great response promptly. ...
So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.
Response from Pike13
Hi Christin,
Thanks for your review! I'm so glad to hear that you've been happy with Front Desk. We appreciate that you chose to give us a try!
Our support team is here to help you as much as you need. Don't hesitate to continue reaching out with any questions you have.
Sincerely,
Katie and the Front Desk Team

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Review Source
Overall rating
- Ease of Use
- Customer Support
Outstanding Job Front Desk HQ
Reviewed on 30/07/2014
Overall impression of the product is excellent.
- Customer service is the best. Follow ups and...
Overall impression of the product is excellent.
- Customer service is the best. Follow ups and contact are frequent, program updates are regular, and I have been personally contacted multiple times as a business owner.
- Lay out is simple and easy to navigate
- Payment plans are inexpensive for the services you get
- Frequent webinars and tutorials to help you improve your business using FD software
- So simple, even a caveman can use it ;)
- If you are a gym owner or personal trainer, I would get on it
Response from Pike13
Thank you for the great review, Kris! Glad to hear you're happy with Front Desk.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to Navigate - slight bugs
Reviewed on 05/04/2019
Pros
Signing in is seamless and it's easy to book classes. The software is mobile friendly and the calendar view is easy to look at.
Cons
It's not usable with privates or custom lessons, only the template classes.
Response from Pike13
Hello,
Thank you very much for taking the time to review our software. We appreciate the feedback. Please reach out to [email protected] to discuss appointment service setup for your private lessons. This is a functionality of our software.
Thank you,
Cindy Schneider
Director of Customer Success

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Review Source
Overall rating
- Ease of Use
- Customer Support
Head and shoulders above the rest.
Reviewed on 17/06/2014
Finally, a product for personal service businesses that is modern, built for mobile, and that is a...
Finally, a product for personal service businesses that is modern, built for mobile, and that is a PLEASURE to use. Just spending a couple of minutes with this platform will make you realize how far beyond its competitors it truly is.
Their customer support is exceptional, and they're constantly adding new features to the product. If you offer appointments or group events of any kind, you HAVE to check these guys out.
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
It works, but not the best solution for all business.
Reviewed on 27/09/2018
Pros
Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.
Cons
Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.
Response from Pike13
Hello,
Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at [email protected] if you would like to go over any questions about the software or your experience. I would be happy to go over them.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pike13 for music schools
Reviewed on 24/01/2022
There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It...
There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It is a useful tool for scheduling, billing, and maintaining communication with clients.
Pros
Scheduling weekly lessons and rehearsals is easy to do in Pike13.
Cons
We would like to see a more flexible way to mark students as canceled for one group class, rather than removing them from the roster for one week.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We like it!
Reviewed on 22/08/2016
Glad we made the switch to this program. Although it doesn't provide everything we need yet, and...
Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!
Pros
Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.
Cons
We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.
Response from Pike13
Hi Krista,
Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.
We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share.
Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated.
In the meantime, please feel free to reach out to our Customer Care team at [email protected].
Best,
Kris and the Front Desk team
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor development - no improvement in 2 years - Biggest Change was their name to confuse...
Reviewed on 27/01/2018
Appointments for coaches, payscale, that's about it.
Appointments for coaches, payscale, that's about it.
Pros
works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.
Cons
again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.
Response from Pike13
Hello Christian,
Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him.
Thank you,
Cindy Schneider
Manager, Customer Success
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FrontDeskHQ is the best client software on the market!
Reviewed on 22/08/2016
I have been with FDHQ from the very beginning. Not only did they start off with a very solid...
I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.
Pros
Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.
Cons
I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.
It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.
Courses need to have wait lists.
Response from Pike13
Hi Jamie,
Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long!
Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.
I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class
Don't hesitate to contact our support team at [email protected] if you have any questions.
Sincerely,
Katie and the Front Desk Team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning...
Reviewed on 16/03/2018
Pros
The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.
Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic.
Pike13's Customer Service is outstanding and they really listen to feedback from their clients.
Cons
The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.
Response from Pike13
Hi Julie,
Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!
Thank you,
Cindy Schneider
Manager, Customer Success
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Review Source
Overall rating
- Ease of Use
- Customer Support
Review from a Salsa school owner
Reviewed on 11/04/2016
I tested many management systems and my final choice was Front Desk.
The main reason is that the...
I tested many management systems and my final choice was Front Desk.
The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff...
The sales staff and support staff is uber friendly and you always get the impression you're calling a friend....
Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated.
There's some annoying bugs ( i already sent all this to their support team)
1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this.
5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why?
Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request'
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email
95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great
More bugs than I expected
Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Music School using Pike13
Reviewed on 01/02/2019
I really like the system if the refund can be fixed.
I really like the system if the refund can be fixed.
Pros
It schedules, emails clients, bills, reports and keeps me on track.
Cons
The refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund.
Response from Pike13
Hi Jennifer,
Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team.
Thank you,
Cindy Schneider
Director of Customer Success
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer!
Reviewed on 21/01/2022
Pros
We love the ability to keep everything in one place.
Cons
Note: not a con but would be great to have the ability to directly use pike for processing instead of a third party. Same with paycheck and direct deposits
For employees.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Solid Platform
Reviewed on 05/01/2017
Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient...
Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.
Pros
It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds
Cons
It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.
Response from Pike13
Hi Drew,
Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help.
Best,
Kris and the Front Desk team
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Front Desk Review
Reviewed on 23/08/2016
As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping...
As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.
Pros
Ease of setting up class schedules, client profiles, credit card billing.
Cons
I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.
Response from Pike13
Hi Amy,
Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier.
Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at.
As always, please don't hesitate to contact our support team at [email protected] if you ever have any questions or experience any issues with your Front Desk.
Sincerely,
Katie and the Front Desk Team
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PIKE13 is great for recurring billings and online bookings!
Reviewed on 06/01/2021
Overall our experience was exceptional, we are still using and will continue to use PIKE13!
Overall our experience was exceptional, we are still using and will continue to use PIKE13!
Pros
Direct online booking for clients, the ability to require a stored credit card in order to reserve time on our schedules, recurring billing and payments, links to MailChimp email marketing, simple interface, easy to navigate and work together among teammates.
Cons
No PIKE13 integration to our main Web site aside from Widgets. It was like managing and having two Web sites, somewhat redundant. Customer support is via email. It's hard to get a hold of a person directly but they do their best.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Cindy at customer support is the best!
Reviewed on 27/04/2018
Pros
Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.
Cons
It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future
Response from Pike13
Hi Jason,
Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request.
Thank you,
Cindy Schneider
Manager, Customer Success
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I've been a client with these guys for over 3 years and they continually increase their prices...
Reviewed on 04/06/2018
Pros
It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.
Cons
They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.
Response from Pike13
Hi Don,
Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase.
Thank you,
Cindy Schneider
Manager, Customer Success
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I think the customer service is great. It was easy to schedule a meeting.
Reviewed on 08/06/2018
Ease of use.
Ease of use.
Pros
I like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc.
Cons
I wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left.
Response from Pike13
Hi Kisar,
Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know.
Thank you,
Cindy Schneider
Manager, Customer Success
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
The Pike13 team is great at helping us work with the software to meet our unique needs.
Reviewed on 06/06/2018
Pros
Deatiled reporting options. Easy check-in.
Cons
Lots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.
Response from Pike13
Hi Kristen,
Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated.
Thank you,
Cindy Schneider
Manager, Customer Success