Salesforce Service Cloud Reviews
Salesforce Service Cloud
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777 Reviews for UK Users
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Call Centers
Reviewed on 16/11/2023
Pros
I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.
Cons
I do wish it was just a little bit cheaper.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Has helped incredibly!
Reviewed on 19/08/2024
My overall experience with Salesforce Service Cloud has been quite positive. The platform's...
My overall experience with Salesforce Service Cloud has been quite positive. The platform's customer service tools have greatly improved our ability to manage and resolve customer issues efficiently. The integration capabilities with other Salesforce products and third-party applications have made it a versatile solution for our business needs. The analytics and reporting features have provided valuable insights for improving our service operations. Overall, Salesforce Service Cloud has been a highly beneficial tool for enhancing our customer service capabilities.
Pros
Salesforce Service Cloud offers numerous benefits for businesses. Its customer service tools enable efficient case management, allowing for quick and effective resolution of customer issues. The platform provides a 360-degree view of the customer, empowering businesses to deliver personalized and proactive customer service. Furthermore, its integration capabilities with other Salesforce products and third-party applications make it a versatile and scalable solution for businesses of all sizes. The robust analytics and reporting features further enable businesses to gain valuable insights and improve their service operations.
Cons
The learning curve in the beginning stages was a little hard, but once we accomplished the beginning steps it was a breeze.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good if using Salesforce CRM
Reviewed on 12/05/2023
It was okay - great for us, terrible for clients.
It was okay - great for us, terrible for clients.
Pros
The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!
Cons
Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SF Service Cloud rules
Reviewed on 23/09/2024
i've been in the SF real for about 12 years and love it. It's always growing and always challenges...
i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn
Pros
Highly customizable to suit business needs. Ease of use.
Cons
The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient and Comprehensive Service Management
Reviewed on 05/08/2024
My overall experience with Salesforce Service Cloud has been highly positive. It excels in...
My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.
Pros
Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.
Cons
The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent tool, when used correctly
Reviewed on 14/07/2024
When implemented appropriately for your size and business needs the tool is an excellent addition...
When implemented appropriately for your size and business needs the tool is an excellent addition to your CRM/analytics toolbox. Recommend
Pros
Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service
Cons
Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce Review
Reviewed on 16/06/2024
I am very impress with Salesforce since it can be used for incoming, outgoing calls and chat support
I am very impress with Salesforce since it can be used for incoming, outgoing calls and chat support
Pros
The user interface is less complicated and the ticket are well organize
Cons
It freezes during new changes are being implemented
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce Service Cloud Has Been a Reliable and Effective Solution
Reviewed on 11/04/2024
Pros
I like the accuracy of Salesforce Service Cloud.
Salesforce Service Cloud is amazing and super excellent to manage.
Cons
No dislikes about Salesforce Service Cloud.
Salesforce Service Cloud works so well for us.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for sales tracking not so good for customer management
Reviewed on 25/03/2024
Pros
It’s great software to track sales due to its interfaces with other softwares and very customizable
Cons
It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce as a customer service representative
Reviewed on 09/06/2024
It was great to use for interaction with customers. I was able tot rack sales processes and also...
It was great to use for interaction with customers. I was able tot rack sales processes and also see how they integrated with marketing campaigns, and customer interactions.
Pros
It has a great user interface. It is very intuitive and easy to learn.
Cons
I felt a little limited when using the app
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SFDC Service H.I.
Reviewed on 28/03/2024
Pros
the real time interactions with clients has been excellent. Team collaboration is required as well. This is crucial to our business processes.
Cons
no cons at this time, we enjoy using Service Cloud and it's crucial to our business.
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce Service is a Good one
Reviewed on 10/06/2024
Pros
It is a really good tool with customers. Very easy to navigate
Cons
There is nothing to not like about salesforce it is there to help
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce! Great TOOL All-around!
Reviewed on 30/08/2023
Using Salesforce every day is great for workflow procedures. The layout look and design are easy to...
Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.
Pros
Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.
Cons
you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great platform for managing customers and customer service
Reviewed on 30/11/2023
Pros
Easy to track communications with customers and sync it with the company org for full visibility into the customer's account
Cons
I haven't use it to its full capabilities to understand what could work better
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Egypt
Reviewed on 12/05/2023
I found integration in Salesforce's business processes because it made it easier for us to use many...
I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.
Cons
Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesforce Service Cloud
Reviewed on 12/07/2023
It has improved our business in multiple ways.
It has improved our business in multiple ways.
Pros
It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.
Cons
The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Super software
Reviewed on 06/07/2023
I have had a very good experience using salesforce and I would recommend it to others.
I have had a very good experience using salesforce and I would recommend it to others.
Pros
I love that it is user friendly and easy to learn.
Cons
Nothing it works well for what we needed it for.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Great for luxury brands
Reviewed on 27/07/2023
Pros
I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective
Cons
Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce
- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best option for data analyzing
Reviewed on 30/05/2023
Pros
Easy to use, manageable, makes you see every detail to use it in order to assist our customers.
Cons
It needs to be developed more, more options, and get updated all the time.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Robust Application with Collaborative Functionalities
Reviewed on 18/04/2023
It enabled my team to collaborate and achieve our goals.
It enabled my team to collaborate and achieve our goals.
Pros
Being able to house multiple platforms for data management, customer communication, and performance metrics made it easy for me to do my job remotely.
Cons
The learning curve was quite big, so it took some time and training to get acclimated to all the features I needed to know.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Salesforce Review
Reviewed on 23/06/2023
Pros
I like that it accomplishes all my company security requirement.
Cons
I feel I am using all its capabilities. But that depends on what features my company has purchased.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Had to back out from using this product.
Reviewed on 01/06/2023
I have heard good things about it, but if we are going to spend what it takes to have these...
I have heard good things about it, but if we are going to spend what it takes to have these features, we expect to have an accessible support team to get it up and running to our required specifications. We did not have that experience and hence had to back out of our signing with Salesforce.
Pros
Didn't really get a chance to use it. Once we purchased the tech, we ran into some issues and the support and IT teams seemed to abandon us.
Cons
Ran into some early operational issues, which I assume are easily remedied, but we never got the chance because the support team seemed to not want to help at all so we backed out of our purchase of this product.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Step Up Your Customer Service Game with Salesforce Service Cloud
Reviewed on 21/02/2023
Prior to implementing Service Cloud, we were struggling with a variety of customer service and...
Prior to implementing Service Cloud, we were struggling with a variety of customer service and support issues. Our team was spending far too much time managing customer data across multiple systems and channels, and as a result, we were not providing the level of support and service that our customers deserved.However, since implementing Service Cloud, we have seen a significant improvement in our customer service and support capabilities. We have been able to provide a more personalized and effective customer experience. In terms of specific business problems that Service Cloud has helped us to solve, there are many. For example, we are now able to more efficiently manage customer cases, allowing our team to resolve issues more quickly and effectively.Overall, my experience with Salesforce Service Cloud has been nothing short of exceptional.
Pros
Utilizing Salesforce Service Cloud has significantly improved my work as a sales and marketing professional. The fact that Service Cloud provides me with a comprehensive view of our customers is one of the best features. As a result, I am able to provide a more individualized and successful customer experience and gain a deeper comprehension of their preferences and requirements.I'm also very happy about the platform's support across multiple channels. I am able to provide a seamless customer experience regardless of how customers choose to interact with us because I am able to communicate with them through a variety of channels, including email, chat, phone, and social media. As a result, I have been able to strengthen my relationships with our clients and increase their brand loyalty.In general, Salesforce Service Cloud has revolutionized my career in marketing and sales.
Cons
There have been some obstacles in the way. The platform's complexity is one of Service Cloud's major drawbacks. For those who aren't familiar with the platform, setting up and customizing the system can be difficult. However, I have discovered that the time and resources invested are well worth it in the long run.The cost of Service Cloud could also be a problem. Particularly for smaller businesses or those with limited budgets, this is an investment that must be taken seriously. In general, although Service Cloud faces some difficulties, I believe that the platform's advantages far outweigh any drawbacks.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Salesforce Service Cloud Review
Reviewed on 21/04/2023
Pros
Remote desktop management is amazing works smoothly for helping sort out issues.
Cons
There needs to be better customer support for calls.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great package with tones of features
Reviewed on 04/06/2023
Pros
Highly recommend it for a mid sized to large sized organizations.
Cons
User training and custom configuration does take some time.
