BookSteam Reviews
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114 Reviews for UK Users
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Book steam for one on one tuation music school
Reviewed on 31/12/2018
Pros
easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.
Cons
reporting functionalities are limited.
If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awsome booking tool
Reviewed on 23/01/2024
Features like automated reminders, synchronization with personal calendars, and the ability to...
Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.
Pros
Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.
Cons
The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.
Response from BookSteam
Thank you for your feedback Diana!
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
BookSteam
Reviewed on 18/07/2019
Pros
Used the free trial while trying to find the best booking software for my business. Easy to use, straight forward. Client history is detailed and easy to track.
Cons
The text reminder system is flawed, sometimes there is too many options and it could be condensed down to fewer options.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Booksteam - simple, efficient, and effective
Reviewed on 08/07/2019
Wonderful experience overall, all schedule changes come easily (apart from the change of recurring...
Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.
Pros
Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.
Cons
There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A wonderful tool for my hectic schedule!
Reviewed on 04/12/2023
Booksteam is a wonderful tool that has made managing my appointments effortless. It allows me to...
Booksteam is a wonderful tool that has made managing my appointments effortless. It allows me to easily schedule, organize, and track all of my appointments in a single platform. The intuitive user interface makes it simple to navigate through different features and functions.
Pros
One of the standout features of this software is its ability to send reminders and notifications to my clients, reducing no-shows and keeping my schedule streamlined. Additionally, the software's integration with my google calendar ensures that I never double-book or overlook any appointments.
Cons
Having more payment gateway integrations would be nice.
- Industry: Health, Wellness & Fitness
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Review Source
Overall rating
easy appointment management
Reviewed on 28/11/2014
We have been using booksteam for a while and it's the best appointment management software we have...
We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad.
Pros
Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout
Cons
Please add mail chimp integration, that would be really convenient for me.
- Industry: Cosmetics
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A+++ service from the beginning
Reviewed on 27/12/2015
I used this company on and off for about 2 years now and received the best service from them....
I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I used a trial edition of booksteam as part of a corporate offer
Reviewed on 12/07/2018
Pros
The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience.
Cons
I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access.
- Industry: Photography
- Company size: Self Employed
- Used for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Saves tons of time and makes booking easy for companies
Reviewed on 19/11/2018
Pros
I am a photographer and this app makes booking so much easier. I have only tested this app out and have not fully implemented it yet. But I want to start using it so I don't have to stay stuck to my phone in fear that I might miss a booking call.
Cons
Most of my photography is for magazines so paying money for a booking app that will only be used wveyfew months do not work for me. This is best suited for wedding and portrait photographers.
- Industry: Computer & Network Security
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Review Source
Overall rating
Exactly what I needed - superb support
Reviewed on 05/10/2014
as a fairly new user to Booksteam.com I had a ton of questions, support answered everything in a...
as a fairly new user to Booksteam.com I had a ton of questions, support answered everything in a timely matter with extreme professionalism. The tool itself is making my life much easier.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
booking classes with ease
Reviewed on 09/01/2024
Pros
As a yoga business owner, I have been using this online appointment scheduling software to streamline my booking process, and I couldn't be happier. The user-friendly interface allows my clients to easily book and manage their appointments, reducing administrative tasks for me. The software also sends automated reminders, which has significantly decreased no-shows.
Cons
hopefully they will integrate this software with our existing salesforce CRM app in the future
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We found the perfect app
Reviewed on 15/03/2024
Pros
Booksteam has transformed our auto detailing business. With its user-friendly interface and customizable features, managing appointments has never been easier. The ability to sync our calendar, set pricing, and send automated reminders has streamlined our operations and improved our customer experience.
Cons
Would love to two way sync to my outlook and Google calendars at the same time.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Booksteam is awesome
Reviewed on 14/02/2024
Pros
As a nail salon owner, I highly recommend BookSteam online scheduling software. I like the seamless integration with my website and social media platforms, making it convenient for clients to book their nail services. Overall, BookSteam has positively impacted my salon's operations and client satisfaction.
Cons
They could have more payment processors available but that's not a deal breaker.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Convenient and Streamlined software
Reviewed on 14/12/2023
Pros
One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day.
Cons
I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I love Booksteam and I want to contribute to make it better!
Reviewed on 13/04/2020
I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and...
I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.
Pros
Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!
Cons
What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best booking software for the lashes business
Reviewed on 19/07/2019
Pros
I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.
Cons
One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.
Reasons for Choosing BookSteam
Price increaseSwitched From
Genbook- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely tremendous
Reviewed on 01/08/2018
Being able to manage my clientes, invoices as well as my favorite feature of selling my photography...
Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.
Pros
Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.
Cons
When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick response with calendar not loading
Reviewed on 11/12/2018
I love that I do not need to be by a phone to make business happen. I'm spending my time giving...
I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
Pros
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Cons
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy appointment scheduling with BookSteam
Reviewed on 20/11/2022
Pros
BookSteam covers the entire appointment scheduling process with its comprehensive functions.
Cons
Automated scheduling of BookSteam should be enriched with more advance features.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comprehensive Scheduling On An intuitive Platform
Reviewed on 19/09/2018
We utilized the software with a company I worked with for my last 4 months with them.
We utilized the software with a company I worked with for my last 4 months with them.
Pros
BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.
Cons
The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So easy to use!
Reviewed on 18/07/2017
Clients can schedule online with ease.
Clients can schedule online with ease.
Pros
I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.
Cons
Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.
- Industry: Information Technology & Services
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quality product, excellent support
Reviewed on 26/01/2017
An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable...
An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.
Pros
Easy of use and functionality
Cons
Not able to white label to put client brand on so creates a disconnect in client booking experience
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Where have you been Booksteam! Finally a Canadian online booking system that’s amazing!!
Reviewed on 07/06/2019
I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system,...
I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business.
Pros
-cost
-Canadian company
-ease of use for clients
-easy to use as an administrator
Cons
-No option to enter tip on receipts
-don’t like that swipe holds funds for 6 days when a client purchases a gift card
-no option for reviews outside the system such as google, Facebook etc
-can’t customize certain client notifications
- no option for online product purchase
- Company size: 201–500 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Scheduling made easy!
Reviewed on 27/02/2018
Pros
Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.
Cons
The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
5 Star Service
Reviewed on 28/06/2016
BookSteam's appointment scheduling software is easy to use and the customer service is second to...
BookSteam's appointment scheduling software is easy to use and the customer service is second to none. They respond to my inquiries quickly and resolve problems promptly and efficiently. They also take user feedback and requests into account as they upgrade and add helpful features.
Pros
Customer Service
Price
