ManageEngine ADSelfService Plus Reviews

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

None. I don’t like the adservices because they have problems!

When I changed passwords or try to log in. They are too slow! They always have problems!

I like the fact that you can integrate into other platforms and make use of one password across all of them.

Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM.

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow.

Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

Free for up to 50 users, free trial, and easy to setup. This is a great solution for those field users that never get into the office or have a domain joined PC. They can reset their password from a web page of mobile app.

A little bit of trouble securing it with SSL, but all in all very little issues. Maybe a perpetual licensing model would be nice too.

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

An application designed for end users to solve their own problems. They can do small tasks themselves without problems.

I have not encountered any negative side

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself.

I did not experience a negative situation due to the practice. He solved my problem whenever I needed it.

-Great feature set
-Deployment flexibility
-Deep web GUI customization

-Poor customer support
-Web interface tends to look a bit dated

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;
Recover using secret questions and answers created by the users at signup;
Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

Save in time by having users register questions and reset their own password.
Notify users of passwords about to expire
Free for 50 users or less (reasonably priced above that)
Easy way for MAC users to reset domain passwords

Like everything ManageEngine, when it works it works well, but you have to manage the application.

It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets

nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.

it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.