Less Annoying CRM Reviews

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

It is inexpensive and easy to use. The support is out of this world.

Trying to move our Salesforce data was a bit frustrating. There was 10 years of information, way more than we needed, so it slowed things down a bit.

At a previous employer we used LACRM. I had only ever used Salesforce and ACT prior to that point. Salesforce is far too structured and ACT hasn't changed much since the DOS days. The support from the people at LARCM is beyond exceptional.

WELL, lists have just been enabled in beta so that's no longer on the list. I'd love to be able to put pricing in there but at this point LACRM won't manage things like pricing for product and services. It would be great if a customer could look at a form and select "transfer data from an old computer to a new one" which we charge $250 to do plus tax at 8.25% and they would know what it was going to cost before they even came in.

I love how I can store all my leads and contacts in a really simple to use and functional database and for such a low monthly subscription from a cost perspective.
Most of all - I love the Customer Service from this company. The whole team are always so friendly and quick to respond to any questions. The communication is first class as well e.g. with regards to changes to the CRM / software and price changes are announced well in advance. They also do not take their customers for granted and keep in regular contact. They ask for feedback every year. What a lovely positive, enthusiastic bunch of people!

I honestly cannot think of anything that I would complain about. It more than meets my needs...

Simplicity & staff is friendly. No comlaints.

You already fixed the one complaint I had, completing tasks in bulk.

Excellent features, ease to understand, very easy to customize (eg lead sources, many small items, which are fixed in other CRM systems, such as calendar, better email integration, outstanding videos, local resources, and we can actually discuss the CRM with actual live humans!)

LACRM is much smaller than some of the bloated billion dollar outfits; there are some missing integrations with billing systems, and there's no sports arena named after them. (smile)

I like what comes with the platform. It is owned, managed, and run by people that are passionate about their product. More companies should take a page from their playbook.

It is easy to under utilize it. (Eight )

LACRM allowed me ample customization without imposing too many restrictions on how I wanted to set up and use my CRM. When I launched my own company, I knew I needed a flexible CRM that wouldn't get in my way or be too onerous to keep up to date. LACRM doesn't try to do too much and has minimal preconceived notions of how it should be used. Customer support team is very friendly, very responsive, and super helpful. Integrations with Zapier and Mailchimp are very useful.

I have minor quibbles only. Zapier support is great but could be stronger; I've had to resort to some workarounds to achieve what I've wanted. Cosmetically, LACRM is focused on B2B use, grouping clients into Companies. As my client base is primarily individuals and families, I've used Companies as Households. Task (To Do) management is acceptable, but it's easier than I'd like for work items to fall off the radar so it sometimes takes manual effort on my part to keep things in focus. I'd like to see more integration between pipelines, tasks, and calendar items. I also wish there were native phone apps for mobile use; accessing on the mobile web is doable but slow.

I am so glad LACRM was recommended to me. The ease of using it doesn't make me feel like I need a degree to understand and use it so I got started fast; the no-contract option makes it a breeze to say yes without feeling the burden of long-term commitment if something unforeseen happens; compared to other programs I've used LACRM is so customizable to my unique business and offerings. I was recommending LACRM in my communities even while I was still on the trial. Customer service is real people too, refreshing! And the dashboard I can leave open all day, love the 30 min texts I set up to remind me of appointments. I'm a visual person so seeing the dashboard and customizing it has been so helpful.

I know an app is in future plans, otherwise, there's really nothing I've found that I don't like.