--- description: Learn how Zendesk Suite can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zendesk Suite. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.co.uk/software/9448/zendesk Page: 1 / 164\ Next: [Next page](https://www.getapp.co.uk/software/9448/zendesk?page=2) > Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zendesk Suite Connects customer and employee conversations across chat, email, voice, and additional channels within a unified platform Uses AI agents and automation to streamline support, reduce manual work, and resolve tickets quickly Supports effortless self-service and deflects more routine agent interactions, promoting faster response times Provides flexible integrations and a scalable platform, helping organizations adapt to changing needs Delivers advanced data privacy, security, and quality assurance features to maintain trust and compliance ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4072 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Social CRM Tools](https://www.getapp.co.uk/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) 5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "My Outlook on Zendesk Suite" — 4.0/5 > **Abhishek** | *8 August 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Support Suite has a unified support across email, chat, social media, phone, and messaging apps, allowing agents to manage all queries from a single interface, which simplifies workflows and improves efficiency. Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support. Also it's robust automation—including AI-powered ticket routing, workflow triggers, and macros—that reduces agent workload and speeds resolution. Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use. > > **Cons**: Zendesk Support Suite can be expensive at higher tiers. Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool. Interoperability between some modules might be an issue at the beginning of usage period as well. > > For me Zendesk Suite has been a robust, reliable, and highly capable customer support solution. Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother. ----- ### "Best all-in-one customer support software" — 4.0/5 > **Anonymous User** | *5 December 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The best all-in-one customer service platform I've used. Their customer service especially is great, and mostly based in USA/Canada. > > **Cons**: I wish for the high price they charge that it had more powerful customer chat features like a Bird for example. And easy to customize more easy to customize templates without needing a developer to make adjustments. > > Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and ticketing is definitely better than their chat however. That part can be improved. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 October 2025* | Publishing | Recommendation rating: 6.0/10 > > **Pros**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Cons**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk review, from someone who has been working almost 3 years with it" — 5.0/5 > **Pablo** | *16 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an optimization that can be complemented through developments and applications available through their own marketplace (most of them for free). > > **Cons**: It could work better about taking less time considering opinions from the clients and not only pushing what they think might help the community. I have provided recommendations that to this day (almost 2 years) still haven't got answers. The platform itself can be improved by your own hand, but there are minimal issues that could be improved by the \[sensitive content hidden\] of the app and they are busy working on AI instead of fixing some small issues that could help tons. > > It's a very good tool to provide customer support in an omnichannel way, it's easy to use and quick to start doing some amazing quality work. ----- ### "Good ticketing and support tool" — 4.0/5 > **Mark** | *21 January 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Great ticketing system with decent live chat. Good for building a knowledge base that’s user friendly and simple to setup. Good for both small and large organisations. > > **Cons**: it’s not the most flexible system to customise. > > A good system all round, I’ve used it at both small and large companies and it’s helped us serve and support our customers. ----- Page: 1 / 164\ Next: [Next page](https://www.getapp.co.uk/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data