Docusign

4.7 (8,658)
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Electronic signature & document approval software

Overall rating

4.7 /5
(8,658)
Value for Money
4.5/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.5/5

97%
recommended this app
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8658 Reviews for UK Users

Shayla
Shayla
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Docusign speeds up the electronic signing of signatures

Reviewed on 07/02/2023

Our use of Docusign during contract signing has greatly simplified the gathering of customer...

Our use of Docusign during contract signing has greatly simplified the gathering of customer signatures. A number of critical steps, including document creation and identity verification, are taken care of automatically by the software.

Pros

With Docusign, my team is able to make use of Docusign Identify, which allows for the safe verification of customers prior to gathering their signatures on legal contracts. With Docusign Identify, we can verify signers' identities before they finalize contracts.

Cons

When it comes to electronically transmitting and signing legally binding papers, I find that Docusign really shines. To my complete delight, this program has exceeded my expectations for the results it has given my team.

Tabitha
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Apply with ease

Reviewed on 13/11/2024

Overall, Docusign has been quite useful for sending and receiving applicant information with the...

Overall, Docusign has been quite useful for sending and receiving applicant information with the necessary signature.

Pros

He has really benefit our business by cutting the cost of paper media products. Less forms have to be written on.

Cons

Our company use DocuSign to create and send electronic applications for rentals. It is very inconvenient to have to send the application to two different individual emails in order to get to applicants information filled out and signed.

Elissa
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great but pricey

Reviewed on 12/11/2024

Works great, but very pricey, you run out of envelopes very fast. The documents are easy and simple

Works great, but very pricey, you run out of envelopes very fast. The documents are easy and simple

Pros

Works great, but very pricey, you run out of envelopes very fast

Cons

The cost was the worst part especially when you need more envelopes

Aryn
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

A Solid Option

Reviewed on 04/09/2024

I find some parts of it to be easy and intuitive, and other areas leave me wanting. The autofill is...

I find some parts of it to be easy and intuitive, and other areas leave me wanting. The autofill is effective and i like that it is easy enough to set up a document, however I wish text editing and signature setting were in one step, so that I could operate more smoothly within the program and wouldn't have to double back. Overall it's a fine program, but not my go to.

Pros

I like that this is a platform my clients are familar with and that it offers another avenue for me to expand my client base.

Cons

I find the softwear less forgiving that other e-sign products. Once i have sent something for signature I hevent found a way to modify the package and reshare without having to completely start over.

Casey
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Platform for Contracts

Reviewed on 03/10/2024

Overall DocuSign has made our lives easier, more secure and convenient. Docusign is beneficial for...

Overall DocuSign has made our lives easier, more secure and convenient. Docusign is beneficial for all parties involved

Pros

I like that you can drag & drop easily, everything about the process is simple. You can send contracts directly to emails in a few simple steps, Incredibly convenient for both the client and acct manager. I used to send via email and now the signing process is so much faster, and also makes them feel more secure.

Cons

I don't really feel there are many cons to docusign. I don't yet know how to implement a signature that can be on my end before sending, but can't say it's not an option... and complain about it because I may just not know how!

Will
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10/10 for anyone in Sales!

Reviewed on 31/10/2024

I couldn't live without docusign, it has helped me close multiple deals

I couldn't live without docusign, it has helped me close multiple deals

Pros

Docusign makes signing contracts with clients a breeze if they are interstate or late at night

Cons

will sometimes send to their junk folder but this is an easy fix

Marissa
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DocuSign is the best

Reviewed on 04/10/2024

Pros

Very easy to use software. Makes getting signatures easy and efficient.

Cons

I wish you could edit after someone signs if a reasoning is given instead of having to cancel the envelope and reroute

Jeffrey
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use platform but a little costly than the generic brands

Reviewed on 26/10/2024

Pros

It's easy to, doesn't take much to be trained. Has a very user friendly look

Cons

Pretty much everything is ideal except the integration was the hardest part

Alexis
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and many features included!

Reviewed on 07/11/2024

Docusign makes e-signing for my clients a lot easier than other platforms I have used in the past....

Docusign makes e-signing for my clients a lot easier than other platforms I have used in the past. It includes many other features most platforms don't and my clients are surprised how easy their signing process is.

Pros

Docusign has many features that are helpful and easy to use. What I like most about DocuSign is that you can go into a document after it's been sent for e-signing to make any changes and it will automatically re-send to the recipient once you've completed and saved your changes unlike other platforms where I've had to do the entire process again to change one thing.

Cons

I think what can make Docusign even better is to receive email notifications not only once the document has been completed, but once it has been opened and viewed by the recipient as well.

Cayla
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great source to have

Reviewed on 04/10/2024

Pros

I love how easy it is to send out a document to be signed and that it comes back to me instantly!

Cons

I have no complaints about DocuSign. It's always served it's purpose!

Bryan John
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

makes online signature convenient

Reviewed on 15/01/2024

Im very happy and satisfied with this tool. It makes corporate life so much easier and convenient.

Im very happy and satisfied with this tool. It makes corporate life so much easier and convenient.

Pros

its easy to use and easy to manage. Makes signing documents convenient for everyone. We use it it all the companies that I have worked for in the last 5 years.

Cons

to be honest, I can't think of anything that I don't like with Docusign

Sarah
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not recommended for volume

Reviewed on 04/01/2024

Our experience with DocuSign was awful. It's so bad that we're moving to another software early,...

Our experience with DocuSign was awful. It's so bad that we're moving to another software early, even though we will be paying for this contract for another year. We're considering it a sunk cost and moving on.

Pros

Signers found it easy to use, we never had a complaint from people we sent documents to.

Cons

The Docusign Interface is truly awful. They made us pay for training, but then dumped us into their "legacy" system. We could not easily view documents that other users had sent. We had to search through the other user account, search through individual sections of "Waiting for Others" "Completed" etc. You couldn't just search for the recipient name and find what you were looking for. There was no way to see how many envelopes we had left. When we tried to contact support, it was more than 5 business days before we received a response, and we had to follow up to get that. You can't cancel out of your contract or refund unused envelopes on a corporate contract. Docusign is so bad that we have decided to move on to another program and eat the cost of the unused envelopes. Their pricing on corporate accounts is not particularly competitive.

Alternatives Considered

CCH ProSystem fx and PandaDoc

Reasons for Choosing Docusign

PandaDoc did not have KBA signatures, so we had to switch.

Switched From

PandaDoc

Reasons for Switching to Docusign

PandaDoc did not have KBA signatures, and CCH's signature interface was pricey and not user friendly.
Tatiana
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Favorite Signature Program.

Reviewed on 01/11/2023

Great program and idea, so helpful with getting contracts and other documents signed in real time.

Great program and idea, so helpful with getting contracts and other documents signed in real time.

Pros

The time stamps and verification make it great for legal documents and contracts. Being able to get the signature in real time helps to save time and money.

Cons

I would like it if a photo was taken of the person signing to help verify that this person signing is who they say they are and not just an email provided.

Donald
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DocuSign, Best in Class

Reviewed on 26/03/2024

Pros

The ease of use is the best part. Anyone, of any and all tech experience can use and operate.

Cons

They can work on document creation to create documents that we use easier.

Bruno
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

DocuSign Review

Reviewed on 26/07/2024

Pros

What I liked most about DocuSign was its seamless ability to streamline the document signing process. The intuitive interface made it easy to upload, send, and sign documents from anywhere, significantly reducing the time and hassle associated with traditional paper-based methods. Additionally, its robust security features and compliance with legal standards provided peace of mind, ensuring that all transactions were safe and legally binding. The integration with various business tools and platforms further enhanced productivity, making DocuSign an invaluable asset in managing workflow efficiently.

Cons

What I liked least about DocuSign was the occasional complexity of its pricing structure. For small businesses or individual users, the costs could sometimes seem high, especially when only a few documents needed to be signed each month. Additionally, while the platform is generally user-friendly, certain advanced features could be difficult to navigate without proper training or support. The integration with some third-party applications occasionally presented challenges, requiring additional steps to ensure smooth operation. Despite these minor drawbacks, the overall benefits of DocuSign still outweighed the inconveniences.

Chris
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Docusign - docs on the go

Reviewed on 07/07/2024

Docusign is a great app to mange and sign the documents. Is easy to use with a nice and intuitive...

Docusign is a great app to mange and sign the documents. Is easy to use with a nice and intuitive design, easy customizable and secure.

Pros

The most I liked on is that i do not need papers, printers and scanner anymore. Signing contracts (from my side at least) became very easy and fast. All the clients and partners were pleased when when they do not have to deal with paper documents. Another important feature is the mobile access, all features are available on mobile and this is very important for people on the road.

Cons

Not the cheapest on the market, but everything work very good.

Lucy
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most effective digital signature solution.

Reviewed on 27/05/2024

It's a sustainable way , reduces paperwork and removing the need to print or keep more copies thus...

It's a sustainable way , reduces paperwork and removing the need to print or keep more copies thus reducing costs.Its the safest way to sign and return documents anytime. I am a delighted user.

Pros

Since I started using DocuSign my work is now more simplified, and it has really improved the task of signing and approving documents. It's an easy and more secure way,there is no need of sharing important documents which are in need of signing. It saves time which was to be used why doing the manual staff work. It's the best that have used so far and it's always available anytime of the day.

Cons

No major challenges encountered while using DocuSign.

Tommy
Tommy
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

More secure features than competitors

Reviewed on 20/07/2024

Great platform but can be too robust if you need just a simple e signature tool.
If you need...

Great platform but can be too robust if you need just a simple e signature tool.
If you need automations, sms deliverability, additional alert frequency, and certain security settings, then docusign is worth looking at

Pros

Their security level is top tier with activity tracking and more automations.
You can even collect payments at time of signature. It's filled with a bunch of features and integration

Cons

Ultimately it was too robust for current needs and the price reflected it. If you're looking for just standard e-signature you can find other options, docusign is more expensive but you get more features.

Nicholas G.
Nicholas G.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Docusign is very easy to use and makes managing contracts very simple.

Reviewed on 29/10/2023

DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case,...

DocuSign tackles the fundamental problem of delivering and signing digital documents; in my case, it assisted me in resolving the issue of inefficient and time-consuming document workflows in businesses and organizations. Docusign solves the problem of people signing papers without having to print, physically sign, scan, and email them; this method is inconvenient; Docusign handles all of the work for you. DocuSign is one of the few electronic signature solutions that is generally recognized and utilized in numerous sectors and government agencies.

Pros

Docusign is extremely simple to use, allowing you to just point and click and, if required, effortlessly submit and forward without having to recreate the document being delivered; virtually any agreement can be signed electronically across all business sectors and industries.

DocuSign eSignature removes the expenses associated with printing, mailing, and storage agreements; it is also extremely simple to use and secure. With the aid of connectors, we can automate the majority of the human labor. Docusign makes doing business easy with digital contracts that are as good as paper and can be delivered to individuals all over the world.

Cons

Despite the fact that the method is extremely basic, I had difficulty integrating it with the servicenow application engine, I would also like a nice user manual, the absence of instructions and articles exacerbated my aggravation. I also believe that the possibility to modify forms might be made a bit easier; editing papers and adding new fields may be difficult.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Docusign for the win!

Reviewed on 16/09/2024

Docusign has made getting signatures on things internally so much quicker, streamlines our internal...

Docusign has made getting signatures on things internally so much quicker, streamlines our internal offer letter signatures and seamlessly integrates with our ATS.

Pros

Docusign integrates with our ATS, makes sending offers seamless and quick.

Cons

Making fillable onboarding forms didn't seem possible or very complex to set up.

Taylor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Docusign - KBS Review

Reviewed on 09/10/2023

It has been great! We are very happy with Docusign.

It has been great! We are very happy with Docusign.

Pros

We mostly love that we get contracts sign faster. No one wants to print a multi page contract and sign and scan. They just want to click a button. Contracts we have waited months on were signed instantly once we started using docusign.

Cons

Sometimes the customer uses there own docusign and we must have the digital reciept, it can be hard to get that reciept from them especially because they have nothing to do with the back end.

Christian
Overall rating
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great document tool

Reviewed on 18/09/2024

Great way to create , disburse and maintain files and contracts

Great way to create , disburse and maintain files and contracts

Pros

love the ability to create a digital contract for easy distribution and retrieval in the event you need to look over again.

Cons

nothing i enjoyed all aspects ive used of this product .

Melissa
Overall rating
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Intuitive and easy to use

Reviewed on 27/07/2024

Using Docusign has improved my overall experience with signing documents in general. It is always...

Using Docusign has improved my overall experience with signing documents in general. It is always my first option when opening a PDF that needs editing or signing, and it has simplified my daily life.

Pros

If you regularly sign documents and your company uses Google Mail/Drive, using Docusign is a great way to easily sign and send documents. It takes a few minutes to set up your signature and you are ready to go. It also offers minor ways to edit PDF files which is helpful so you don’t have to flip between other programs or apps.

Cons

Sometimes the movement of the text box is a bit counterintuitive but it just takes some getting used to.

Paul
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top software for my profession

Reviewed on 20/09/2023

I wouldn't know how to do my business without this tool, it's a game changer and made life so much...

I wouldn't know how to do my business without this tool, it's a game changer and made life so much easier.

Pros

The ease of use and access to the files. That everyone uses the same software and understands it.

Cons

Can get tricky to understand it at first, as it has so many features that some can take a little time to understand.

Lucien
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Docusign is a product that needs a lot of improvement

Reviewed on 15/05/2024

Overall a poor experience which ultimately led us to explore using PandaDocs as a replacement.

Overall a poor experience which ultimately led us to explore using PandaDocs as a replacement.

Pros

Docusign contract open tracking was really powerful for us because it empowered our sales team to follow up and close deals in real-time.

Cons

Docusign is not user friendly UX and extremely restricting when it comes to customisation. We were constantly struggling with clients who couldn't understand how to sign because of the poor UX/UI. In addition, we wanted to add a lot of customisation to our contracts to make them appear like pitch decks but this proved incredibly hard in Docusign. We weren't blown away by customer success and were genuinely surprised Docusign was the market leader at the time.