DocuSign Reviews

I collaborate with many of our members, and occasionally I must transmit quite a few documents for review and signature. I like that I can make a teamplate and then send it out according to who has to approve it. I enjoy that I can copy or send the document to a different person without having to download it and send it again.

The ability to update the document if you make a mistake or the ability to remove a page if we see there is a blank page or a page that is not needed after the template was made may be improvements. However, I don't believe I have anything to hate. In addition, it functions well.

I can send documents that need to be signed to anyone from anywhere. I don't have to meet them in person and I don't have to go to the office and use my work desktop. Use it anywhere! Use templates and save customizations to be used next time.
Some third part apps can be used with docusign, very convenient!
Ease of use is great and security is good enough for legal documemt use.

There have been times when I needed to cancel or edit a document with an error or blank field and docusign does not allow me to do that. This makes me have to complete several extra steps in order to get the document properly typed up, signed, and sent.
I haven't found a way to draw my own signature and some of the places I regularly send documents to called to make sure it was legitimate when we first started using docusign.

This product was easy to implement. It features a lot of drag and drop elements for uploading contracts/documents. Drag and drop signature fields make setting up the document for sending for digital signing very easy.

I don't really have any dislikes. Docusign does everything I want. There's a new "template" feature I need to learn about. I'm sure it's really good but will take a little time to set up.

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

I really appreciate how easily DocuSign interacts with our existing docs. The regulatory compliance that underpins DocuSign's signature capabilities is another thing that really stands out to me as it offers us a sense of security and confidence in our business dealings.

The inability to assist users who have used Docusign to apply to several firms and have forgotten their password. You need to contact Docusign directly which is really a nightmare.

With Docusign, my team is able to make use of Docusign Identify, which allows for the safe verification of customers prior to gathering their signatures on legal contracts. With Docusign Identify, we can verify signers' identities before they finalize contracts.

When it comes to electronically transmitting and signing legally binding papers, I find that Docusign really shines. To my complete delight, this program has exceeded my expectations for the results it has given my team.

We use DocuSign on the daily. Since we are an events services company, we deal with contracts every single day, approximately 10-20 contracts get sent out everyday. What we like about it is how it updates the manager that a contract has been signed, and how it easily upload the signed contract to our system.

Our clients would need to go to another software to redline or make comments. Sometimes, instead of doing that, they'd provide it on an email and we need to redo the whole contract, which does not help with the back and forth.

First of all, DocuSign is a popular choice for many companies, which makes it a seamless technology to use with your employees, vendors, and clients. It's easy to have someone sign a document with the system because it's widely used so people are familiar with what the interface looks like and how they go through the steps to fill in forms and sign documents. We don't really have to train people on how to use it since it's so intuitive.

Another big benefit is the ease of use of the software on any device. I don't have to worry for days if someone can figure out how to open a document and sign where needed, they can just pull it up on their phone or computer and complete it in a matter of seconds. Seems like a small thing but compared to using pen and paper or another software this is something that saves us so much time.

I also love that the website interface is customizable with your colors and logo. Our company rebranded our logo and colors recently so I've had the chance to set up our DocuSign Brand twice now. Both were very easy and this allows for a very professional look and feel for those who use the system.

After years of working in HR without an electronic signing platform, and after using a competitor to DocuSign at another organization, I can now say I cannot live without this system. Their prices are fair, their product is so easy to use, and I have so much more time to focus on other stuff in my role, not worrying if someone can figure out a signature.

The only thing I wish we could do is take the data submitted into a form (for example, a number put into one box and the name of who entered it) and then put that into a trackable spreadsheet. But, this is not the main functionality of the system so I get why this has not been fully flushed out yet. Otherwise it works great for all the ways we use it.

As the one who loads contract and documents for signoff in my organisation this has been easiest system to work with - Drag and drop my contract and other document. 2. Enter a name of party and if this name was already entered, then the address book pops in the email address.
3. Set the order for sign off, and wait for users to get their notifications. Docusign has moved my process from 3 week to 2 days in most cases.
The user gets an email in their inbox, click and accepts then adopt and signs. A simple step wise process that take only 10 minutes to get a new user onboarded and into the process of full digital or a electronic signature.
Users who does not like the electronic or digital signature can always download and wet in their signature, and email the document for administrator to complete the process.

The initial email goes to Junk. (BIG ISSUE) when I am dealing with a new client, who has never had a docusign email from me. In this case, I always have to call clients to take a look into their Junk mail.
A challenge that I face with this platform is with the address book, if you user enters incorrect name or email for a signature party, the system does not have a way to correct this error, you just have to make a new duplicate contact, which sometime cause confusion when you are trying to find a specific user. The example
John Public - email: [email protected] if this is entered as John Public email: [email protected] - then both records are kept in the address book, which can causes confusion going forward.

I like that it is straightforward. It is easy to navigate and use. Directions are clear. It is cut and dry, user friendly. A lot of templates are already available to choose from. Costs are relatively inexpensive.

If you want to customize the document or make adjustments, not to the document but to the features, reaching customer service is difficult at best. I believe strongly in customer service and people make a company. Having a technology tool is great. However, if people aren't the driving force behind it, then it becomes lacking. Technology alone doesn't drive the world, people do. Customer Service is needed in every industry and technology platforms and apps are no exception. I struggled to reach Customer Service when I used Docusign.

Initially it was a great product with great support...and then. We noticed as a company that our Job Quote closing rate fell dramatically. I started going through all of the sent quotes and noticed that a bunch of them were not even viewed by the customer. Which was weird since most of the customers were excited about receiving the quotes and ready to start their projects asap. When I started reaching out to the ones that hadn't been viewed, we were informed they never received them. The quotes were being delivered to their spam folders and with some, they were automatically being deleted since they went there. When I reached out to Docusign about this, they just ignored me. They kept closing the Case#. I kept opening a new case and they kept closing it. With no response to us. So, we canceled the card that their payment was supposed to come out of. I guess that got their attention....

Even though they can't hold up their end of the deal in delivering the quotes to customers, they refuse to let us cancel. We decided to go old school and send our quotes directly from our email and forgo the docusign route. Our acceptance rates have gone right back to where they were prior to using Docusign.

Getting contracts signed and back to us is significantly faster, most within 48 hours. No postage, no waiting for it to be returned via mail, and the ability to see the entire history of the document from the time it was sent to completion. I feel like we have a much better handle on outstanding contracts now. The preset reminders help also, as it keeps the document at the top of the recipients inbox.

I wish we had the ability to customize reminders by document, rather than one setting for the entire account.
Figuring out how Shared Folders work has been a bit of a challenge.
We have used this software for over 2 years now, and in that time I only reached one support person that I felt truly understood our industry, and therefore my question.
The first two reps we dealt with for training were either not prepared at all, had zero knowledge of the construction industry and how contracts work, or both. Having a better trained staff to get set up would have saved us alot of time with trial and error learning.

DocuSign is a flexible and smart software that I really enjoy using, it has a set of features that make the signing process of different deals way more simple and comfortable to work with. I like that it helps us organize all legal documents, have signatures be completed quickly by sending them instantly from anywhere in the world, and be able to store them safely in the cloud with privacy measures that give reassurance. When it comes to user-friendliness, DocuSign provides a great and smart platform that does not feel difficult to work with, and the learning process is very short, adjusting itself to our needs and working pretty fast. It is the bridge between our business and our clients, strenghtening communication and solving legal matters in a quick way.

The price of DocuSign is very high compared to other similar softwares, I would like to see more pricing options available with a variety of features included and some that we do not use excluded; other than that, I believe that DocuSign is a great solution to carry out digital signatures.

Docusign is awesome for a number of reasons. The reminders are customizable. We work with students and it's easy to pester them until we get our signature! It was the most affordable option for accruing official signatures (Trust me I LOOKED AROUND!) It is easy to so send around get signatures quickly! I highly recommend the use of templates. This has made it SO easy to upload a document and automatically have the signature lines in the places that we need. Then it is easy to just hit send and have it sent to whoever needs to sign. Its also easy to integrate with google drive, saves copies automatically, which is SO nice!

We have had some issues with the templates. For some reason, the software is very picky on the format of the dates. We keep getting a weird glitch that only allows 7 spaces in a signature (which is only an issue in double digit months and days). Luckily for us, we can just tell our signees to put in a 1 for the day. Customer service wasn't able to find a solution for it either.