Zoho CRM Reviews

easy to use and HUGE value for the money

can be clunky - could use better data tools - but they are consistent in upgrading the platform

I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible.

They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money

One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows.

The support is not always great, sometimes it can take a while to get back a response that is worth while.

Zoho CRM offers a lot of customization options allowing business to tailor it based on needs. This included extra fields, layouts, modules, and reports. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. It has good integration capabilities with other applications with free and paid add-ons.
Cost is acceptable compared to other competitive software and has variety of options based on the level of functionalities needed.

Some advanced features are not easy to implement and require certain knowledge and skills to be configured.
Based on the license level, some customer support is not the best experience you look for in a cloud solution.
Mobile app is missing some of the main features that are needed to have access to CRM information.

Zoho CRM makes it easy to manage basically an entire database for our business. The editing features are extensive, allowing you to tailor-make just about anything to fit your needs. We've altered most of the pre-set sections to fit our industry-specific programs which has massively increased the effectiveness of our business.

Because it offers so much flexibility there is a fairly large learning curve to setting it up how you'd like it to be, and some aspects can get a little finicky. For example, it takes a lot of tweaking to get the visuals and functionality correct on specialized views if you've done a lot of editing.

zoho crm is a great platform to bring all digital contracts that we have for our company together. We don’t need to use any paper anymore and have all our customer information in one system.

sometimes settings are very hidden, and some automations are not very self explaining. The design is not as modern as other platforms.

The automation workflows in Zoho CRM which are making our daily routine tasks less efforts and time demanding and more precise. The contact management that help us keep our customer information well organized. The customer communication features which allows us to interact freely with our customers at any time. Zoho CRM reporting and analytics features which are keeping us on the lookout for the ways to improve our customer relationships.

We have not had any major drawbacks from Zoho CRM.

Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships.

No cons experienced from Zoho CRM. Our usage experience has been very smooth.

What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.

Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.

There are very useful task automations in Zoho CRM which has helped us get our work done easily and more accurately. It also has powerful analytical functions for generating insightful performance reports that help optimize our customer engagements during sales. Zoho CRM team collaboration tools help us to work together on our customer journey.

All features in Zoho CRM are perfect. We have not come across anything about Zoho CRM to dislike.

Zoho help me streamline repetitive tasks like lead assignments and follow-ups, which not only saves me time but also ensures that no customer inquiries fall through the cracks. Overall, it’s making our customer experience so much smoother and more responsive, and I couldn’t be happier!

I’ve noticed that some of the reporting features could be more intuitive. While they do provide valuable insights, creating specific reports can be a bit cumbersome, requiring more steps than I’d prefer.

One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options.
I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution.
Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups.
love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time!

I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights.

Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually.

pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows.