SAP SuccessFactors HXM Suite Reviews

SAP SuccessFactors HXM Suite

4.0 (283)
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Cloud-based Human Experience Management (HXM) software

Overall rating

4.0 /5
(283)
Value for Money
3.7/5
Features
4.0/5
Ease of Use
3.8/5
Customer Support
3.7/5
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283 Reviews for UK Users

Abhijeet
Abhijeet
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

High Reliability HR Software

Reviewed on 26/02/2023

Pros

I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them.

Cons

The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths.

Jhon
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The best software for HR professionals

Reviewed on 14/09/2021

My experience was very good, it is just what I received and I cannot complain, I would like it to...

My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything.

Pros

The ease of use and its interface is very simple for those who have or not experience with the software

Cons

I did not find something that I did not like, perhaps scaling the connection with artificial intelligence, it would be ideal to be able to connect all this with automated learning

Laura
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Complex LMS

Reviewed on 19/04/2023

It’s been six months but I’m still learning.

It’s been six months but I’m still learning.

Pros

The reporting is very thorough, and the LMS allows personalisations until some point.

Cons

Very complex structure, incapability of managing elearning completion / from an Admin side, or seeing an elearning without assigining it to onesef first.

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Reviewing Success factors

Reviewed on 10/05/2024

Pros

I liked it has many categories to choose and measure employees

Cons

There are other vendors that have more ease of use.

Kavindu Githsara
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maximize Your HR Potential with SAP SuccessFactors HXM Suite

Reviewed on 23/12/2022

Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of...

Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Pros

SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs.

Cons

SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets.

Md.
Md.
Overall rating
  • Industry: Tobacco
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manage your Human Resources Efficiently

Reviewed on 08/05/2021

As a user, I am super delighted to use this software because it enables me to manage my team very...

As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.

Pros

I. Easy to use and very user-friendly for the HR guys as well as for the employees.
II. Specific role creation as of the role profile ( ensuring proper delegation of authority).
III. Real time update of the HR data.
IV. Performance management system.
V. Hiring or contracting and leaver management.
VI. Compensation and benefit management.
VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.

Cons

I am extremely happy with this software and didn't find anything that I would not like.

Luca
Luca
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Used SF LMS from 2015 to 2020

Reviewed on 29/09/2022

It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud...

It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020

Pros

Very feature rich, robust architecture.

Cons

Lack of flexible reporting. Too dependent on a 3rd party integrator
Impasible to customise core settings

Tiana
Tiana
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There's always something in here you didn't know it was capable of

Reviewed on 13/03/2019

SF is great because the experience changes for each user. You can control access down to each page...

SF is great because the experience changes for each user. You can control access down to each page type and req number. It is such a great tool for recruiting and data tracking as long as you are willing to dedicate the time to learn the system.

Pros

The amount of reports and data that this software holds is amazing. You are able to track an employees progress from the second they apply to the time that they leave and everything in between. I am able to pull very specific reports, or ask that they be created. The data is there somewhere, it's just a matter of figuring out how to harness it.

Cons

You need to spend some serious time training in the underbelly of this program to make sure that you are getting your monies worth. As far as HRIS systems go, this one integrates well with other internal programs, so spend the time learning.

Frédéric
Frédéric
Overall rating
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful solution as an integrated recruitement tool

Reviewed on 04/04/2022

Pros

I really apreciate the easyway to follow applications, exchange easily with managers and application tracking. Building a stong funnel of applications is a big plus.

Cons

You can do what you want but you'll need qualified ressources to do it.

Fernando
Fernando
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Too complicated...

Reviewed on 16/08/2018

My certifications came from extensive studies, I think I couldn't have made it without SAP...

My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Nana Kwame
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It is a HR management system with a lot of features

Reviewed on 19/03/2023

HR teams can communicate and exchange information more successfully with this software

HR teams can communicate and exchange information more successfully with this software

Pros

Tools are available in the SAP SuccessFactors HXM Suite for managing succession planning, identifying, and developing high-potential employees.

Cons

We've had a couple of new HR recruits and those that are unfamiliar with SAP technology find the learning curve for SAP SuccessFactors HXM Suite to be challenging.

Özen
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Single source of information for HR management

Reviewed on 13/01/2023

They improved the user friendliness of the system with final update. I find it effective since I...

They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals.

Pros

I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc.

Cons

Sometimes I face with difficulties to use the system on mobile.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Not Intuitive and Complicated for no reason

Reviewed on 16/09/2022

would not recommend to any person or business. not user friendly, not intuitive, and as previously...

would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team.

Pros

I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either.

Cons

The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to:
- see their total accrued vacation time
- enter in their own vacation time (Aka they email asking me to do it for them)
- cancel their own days off (they email me asking me to do it for them)
- edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing

My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most.

You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting.

I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution.

This software looks and feels old school - very windows 95.

Sandy
Overall rating
  • Industry: Chemicals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Really consider whether you need your HRIS and Talent Management system to be one in the same

Reviewed on 09/02/2022

If you think you need a single HRIS and Talent Management System, there aren't that many options,...

If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors.

Pros

SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics.

Cons

Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient.

Gary
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Tool, if it's used!

Reviewed on 09/01/2023

Pros

This tool allows you to track and manage several aspects of your team along with having a single point of contact for all your HR needs. What I like most about this software is being able to track and manage my employees training requirements for the quarter and for the year. I also like to use the JD tool to create an impactful posting for my next open positions.

Cons

One thing I found that I like least was that not all managers use this software so some data may be missing or invalid. Because this relies on input from several managers for an overall picture of the employee, if other team members in management do not use this tool, it can be difficult to have the whole picture.

Edrick
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This Software Makes Managing Employee Data Management Easier

Reviewed on 10/06/2021

Having this software is a great tool for HR professionals. It lessens our work on Data Management...

Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate.

Pros

I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding.

Cons

There are a number of instance of having access errors for our employee's portal.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP Success Factor review by a Quality Professional

Reviewed on 13/04/2022

System crashes while importing bulk user information. While adding more data points to our...

System crashes while importing bulk user information. While adding more data points to our database, the tools crash instantly.
Integrating with 3rd party tools especially handling time off from Kronos had issues.
Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF.
To undo a change we need to roll back to the entire fields and as a result, it takes too much time to complete an activity.

Pros

Easily customizable. Visibility on Updation of Employee data compared to other WFM tools. UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature. We purchased the tool for ADP integration for roll-out, and the product eased the integration of Employee data along with SAP CPI.

Cons

System crashes while importing bulk user information. Integrating with 3rd party tools especially handling time off from Kronos had some issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Need improvement on user experience

Reviewed on 08/08/2019

It's a very capable and customizable platform for any kind of business needs but user interface and...

It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved.

Pros

SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.

Cons

User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.

Parul
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vast range of features

Reviewed on 14/11/2022

Pros

Successfactors satisfies the need of modern talent management.Excellent features in one cloud solution.Can be easily integrated with other solutions.

Cons

Successfactors is slightly on expensive side.It is not easy to find admins.

Alternatives Considered

Workday HCM
Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SAP HCM

Reviewed on 03/09/2018

Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has...

Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

Pros

Talent management analytics: which allows for employee skill/qualification analysis;

Cons

The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Development Idea Is Successfully But User Interface Should Be Developed.

Reviewed on 13/06/2019

When you use it for application to one position in a company, you can easily upload your resume,...

When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.

Pros

All career items (learning / carrier / scorecard etc.) can be connected to each other.

Cons

User interface should be developed. It doesn't allow to user to check everything quickly.

Eduardo
Eduardo
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great HR software and for salaries & benefits

Reviewed on 14/12/2019

The employee management has improved substantially since Success Factors was implemented in my...

The employee management has improved substantially since Success Factors was implemented in my company. From training management to team management and career development, everything can be done from here, and it's mobile so, I can approve requests and track other things while on the go.

Pros

I really like that since we are using success in my company, we do almost everything related to career development and benefits and employee management in the solution. We manage our objectives, 360 evaluations, trainings, vacations, vacants and more from success.

Cons

Sometimes new releases change things in the platform and I have discovered that every now and then we lost some features we had in the past.. but new things appear so is more the benefits than the bad things.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Old Fashioned HCM Program

Reviewed on 17/07/2020

It does the job but it does not please you when using it. Also, it does not allow you to create...

It does the job but it does not please you when using it. Also, it does not allow you to create your custom views, custom reports etc.

Pros

Team status reports are really useful. Vacation plan reports, office hour reports, salary reports and salary change reports.

Cons

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

Verified Reviewer
Overall rating
  • Industry: Capital Markets
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SAP SuccessFactors HCM - Best cloudbased HCM

Reviewed on 29/07/2019

Talent Management
Payroll
onboarding
performance reviews

Talent Management
Payroll
onboarding
performance reviews

Pros

We use this software for onboarding, Talent Management, performance review and pretty much anything to do with the HR processes including Payroll.

Cons

The only problem with this is only that this is slightly high in subscription cost.

Alternatives Considered

UKG Pro
Inayat
Overall rating
  • Industry: Hospitality
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Executive-HR

Reviewed on 28/06/2016

Plan, develop and implement strategy for HR management and development (including recruitment and...

Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, moral and motivation, culture and attitude development, performance appraisal and quality management issues)
? Ensuring compliance of SOPs and company policies.
? Responsible to introduce new HR initiatives viz. linking pay to performance, reward and recognition policy etc.
? Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to Management.
? Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
? Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
? Develop and Maintain healthy relation with Govt. and Non Govt. Organizations for better and fast functioning of organization.
? Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
? Be a point of contact for all Line Manager/Candidate Queries.
? Maintaining the entire MIS of the employees engaged at resort