ReferralCandy Reviews

I had a problem choosing my plan and I was very well attended and they solved my problem.

somewhat limited in the referral program.

Her attention and willingness to help with an issue we were experiencing was very good and effective.

We experienced an issue with the mass unsubscription of our clients without any apparent reason

I only just started and had trouble setting it up. But I had excellent customer service with both [sensitive content hidden] . They were extremely helpful.

I found it hard to set up (but I'm also not very techy).

Easy to understand and use. Reporting is already provided so it is easier for us to check.

None at the moment. Support has been great.

The customer support and the ability to generate more customers from existing customers

nothing everything is fine. All good, nothing

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth.

I love it's integration with Chargebee (as long as it works).

So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

Very easy to use. Intuitive to use. Liked the excellent support

hmm not sure yet. Need more time, currently all good

With referral candy, I like that everything works automatically in the background with little work required after set up.

It was challenging to integrate Referral Candy with Klaviyo at first - it would be really great if a member from RC could onboard the program to our marktechstack for us.

It is very easy to set up and having help during the process from [sensitive content hidden] who was so responsive and quick to help was great.

My least favorite thing is the limited Widget Customization

The support team are very understanding and offers great support whenever needed.

It would be great if the content seen by our customers had more options to edit.

The Support is excellent specially Ines, she was extremely helpful to me, I really like her work! she clear my all doubts. Thankyou Team.

Everything seems too good for me. nothing found difficult.

The costumer care with [sensitive content hidden] has been great, she's been guiding me trough step by step and i felt so warm, safe, loved en appreciated. I want to have more problems so i could only have these snippets of contact on a weekly basis.

Not spending time in the costumer care.

We like that referral candy makes it easy to implement and use.

some of the load times are very slow for the forms that are built into web pages.

The process overall is super simple to setup, and it very smart in the setups.Customer service is always superb. [sensitive content hidden] especially was a great help in getting me setup with the correct tracking and helping me integrate Thinkific.

It's not (yet) integrated with Thinkific

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

In regards to Customer Support received - I reached out for help on questions I had regarding functionality and how to access languages. [sensitive content hidden] was super helpful, professional and quick to reply to my queries.

In regards to Customer Support received - this does not apply.

Collecting the customer's data and automating the rewards.

I do not feel that there are missing features.

I like ReferralCandy as a customer referral program. It's very easy to use and they have FABULOUS customer service! [sensitive content hidden] went above and beyond for me and helped to provide valuable solutions for us. She was always really quick to reply and offered amazing customer service. Customer service goes such a long way as there are many apps that do not provide the same level of support. I'm really grateful for the team at ReferralCandy!

I would love to see the revenue generated split by first-time customers vs. returning customer transactions. We only offer payouts on first-time customers so seeing returning customer sales doesn't help us to see how well our campaign is performing.

I would rate customer support a 10. Very responsive, friendly and speedy turnaround.

Reporting could be more granular. Also option to easily share from within customer's email is missing.

[sensitive content hidden] is super helpful and provides nice solutions

There could be more options on target audience

[sensitive content hidden], the customer support agent that helped me was competent and extremely helpful. She did regular check ups on me until the issue was resolved. I am really happy with her service.

Maybe the emails that are sent out via referral candy could be customized better in the current branding of the brand. Found that hard to do. Thank you.

Amazing customer service.Big thanks to [sensitive content hidden], he is helpful and kind to help me to resolve issues.I would highly recommend this app!

None, I think all the functions for ReferralCandy are good.

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support