---
description: Learn how Elementool Help Desk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Elementool Help Desk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Elementool Help Desk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Elementool Help Desk](/software/10026/help-desk)

# Elementool Help Desk

Canonical: https://www.getapp.co.uk/software/10026/help-desk

> Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elementool

## Commercial Context

- **Starting Price**: US$89.99
- **Pricing Details**: $89.99 per month with unlimited number of users.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Alerts/Escalation
- Macros/Templated Responses
- Ticket Management

## Integrations (1 total)

- Elementool Issue Tracking

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.co.uk/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Elementool Ticketing System" — 4.0/5

> **Briana** | *24 November 2019* | Security & Investigations | Recommendation rating: 7.0/10
> 
> **Pros**: Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system. Elementool allowed us to track requests by type, such as bug, maintenance, enhancement, new job, etc. Elementool was very easy to use and easy to train others.
> 
> **Cons**: Elementool is a ticketing system. Unlike some other Helpdesk type systems it does not have project management or project planning functionality.
> 
> Our experience with Elementool Help Desk was positive overall. It is a good value for the money. It is a good ticketing system and allowed us to better track customer issues. It was also useful to be able to search and find historical information about individual clients or issues.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/10026/help-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/help-desk/> |
| en-AE | <https://www.getapp.ae/software/10026/help-desk> |
| en-AU | <https://www.getapp.com.au/software/10026/help-desk> |
| en-CA | <https://www.getapp.ca/software/10026/help-desk> |
| en-GB | <https://www.getapp.co.uk/software/10026/help-desk> |
| en-IE | <https://www.getapp.ie/software/10026/help-desk> |
| en-NZ | <https://www.getapp.co.nz/software/10026/help-desk> |
| en-SG | <https://www.getapp.sg/software/10026/help-desk> |
| en-ZA | <https://www.getapp.za.com/software/10026/help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"Elementool Help Desk","description":"Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.\n\nHelp Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to team members, and generate reports.  Help Desk contains everything needed to track and resolve all aspects of your customer support.\n\nWith Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.\n\nSee why companies like Motorola, BP, and Best Buy are using Help Desk.","url":"https://www.getapp.co.uk/software/10026/help-desk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10026/help-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"89.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Elementool Help Desk","position":3,"item":"/software/10026/help-desk","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/software/10026/help-desk#breadcrumblist"}]}
</script>