ADP TotalSource

4.2 (388)
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Full-service HR management and employee benefits

About ADP TotalSource

ADP TotalSource is a human resource management and benefits administration platform developed by ADP. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, and employee benefits, all in fully automated processes, thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

<li>Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.
</li><li>Risk Management: Share responsibilities with a leading authority on employment risk.
</li><li>Scalability: Be able to scale up or down with a minimal impact on your infrastructure.
</li><li>Purchasing: Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.</li>


Key benefits of ADP TotalSource

  • Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low-cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

  • Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related, the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

  • Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third-party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

  • Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

  • Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also notify you if any changes in these laws are made to help you ensure compliance and avoid costly fines.

  • Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided with assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

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    ADP TotalSource Software - ADP TotalSource pay profile
    ADP TotalSource Software - ADP TotalSource reports
    ADP TotalSource Software - ADP TotalSource open enrolment of benefits
    ADP TotalSource Software - ADP TotalSource talent performance dashboard
    ADP TotalSource Software - ADP TotalSource onboarding dashboard
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    ADP TotalSource video
    ADP TotalSource Software - ADP TotalSource pay profile
    ADP TotalSource Software - ADP TotalSource reports
    ADP TotalSource Software - ADP TotalSource open enrolment of benefits
    ADP TotalSource Software - ADP TotalSource talent performance dashboard
    ADP TotalSource Software - ADP TotalSource onboarding dashboard

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    Reviews

    Overall rating

    4.2 /5
    (388)
    Value for Money
    3.8/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.1/5

    Already have ADP TotalSource?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 388
    Sarah
    Sarah
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 501–1,000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Consistently easy to use and glitch-free

    Reviewed on 04/05/2021

    I recommend this to anyone looking to manage their employees across a larger scale with a software...

    I recommend this to anyone looking to manage their employees across a larger scale with a software that takes a seamless, simple, effective, not the most basic but no superfluous bells and whistles gumming up the works approach and hits it out of the park with flawless functionality.

    Pros

    I used this for keeping track of my hours, benefits, and payroll as an employee of a large public school system. The ease of use and organization of this software were well developed and user friendly. Not only was it simple to use without being "in your face" but it was reliable, as in, consistently working and never had an issue or malfunction.

    Cons

    It could have used a person touch either from the user side where customization is possible or from the company where I had a contact person or human I could have reached if needed...however that is just splitting hairs, besides, if the software never breaks then you dont need tech support or a company contact person, right?

    Dena
    Overall rating
    • Industry: Wholesale
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Costly but Worth It

    Reviewed on 24/05/2024

    This company is the first company I've worked at that used ADP as its PEO. The fact that everything...

    This company is the first company I've worked at that used ADP as its PEO. The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact that ADP takes care of the majority of the annual/semi-annual/quarterly reporting as well as benefits makes the cost definitely worth it. I hope I never have to work without a PEO again! And as ADP is the largest (that I'm aware of), I hope my relationship with them continues!

    Pros

    I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis.

    Cons

    The cost is high and there appears to be a lot of turnover at ADP.

    Response from ADP

    Hi Dena, thank you for the thorough review of TotalSource! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership!

    Dawn
    Overall rating
    • Industry: Medical Practice
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    R&V ADP Review

    Reviewed on 24/05/2024

    Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. ...

    Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process.

    Pros

    I liked consolidating all of the employee information on one platform. The mobile app is great for employees. The clock in and out options are great. Our reps, when available, are fantastic.

    Cons

    The cost. The unavailability of reps. The learning module is terrible. Reporting module is not user friendly. The leave management process is also not good.

    Response from ADP

    Hi Dawn. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to [email protected]. Looking forward to hearing from you.

    Amanda
    Overall rating
    • Industry: Veterinary
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Enjoy the benefits of Total Source

    Reviewed on 16/10/2024

    Overall it's been a positive experience. I appreciate the time savings and reminders that are sent...

    Overall it's been a positive experience. I appreciate the time savings and reminders that are sent regarding upcoming events/due dates and new applicable laws, etc.

    Pros

    I like that our health insurance and worker's comp insurance is all in one place. Which allows us to offer a better health insurance plan for staff.

    Cons

    I find reports hard to navigate and I don't find HR resources as easily accessible as they were when we had the lower tier version of ADP.

    Susanna
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ADP Totalsource review

    Reviewed on 03/10/2024

    We have been with ADP Totalsource for about 6 years and I we always had a great experience and...

    We have been with ADP Totalsource for about 6 years and I we always had a great experience and relationship. We benefit from their expertise especially given our HR dept is quite small.

    Pros

    The fact that we have a one-on-one contact for HR and payroll and the my life advisors who can help when our direct partners are not available.

    Cons

    sometimes timing to get responses is too long

    Alternatives Considered

    Insperity

    Reasons for Choosing ADP TotalSource

    we wanted a PEO agreement, so we switched to Totalsource

    Switched From

    ADP HR Assist

    Reasons for Switching to ADP TotalSource

    Pricing the first year and then continued relationship
    Showing 5 reviews of 388 Read all reviews

    ADP TotalSource FAQs

    Below are some frequently asked questions for ADP TotalSource.

    ADP TotalSource offers the following pricing plans:

    • Free Trial: Not Available

    Contact ADP for pricing information.

    ADP TotalSource has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ADP TotalSource supports the following languages:

    English, Spanish

    ADP TotalSource supports the following devices:

    ADP TotalSource integrates with the following applications:

    ClearCompany, ClockShark, Comeet, Cornerstone HR, EMP Trust HR, Enboarder, Greenhouse, HealthEquity, JazzHR, JobScore, KeldairHR, Onboard, Peanut Butter, Prevue Assessments, Xero, ZayZoon, ZipRecruiter

    ADP TotalSource offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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