Aircall
About Aircall
Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 15,000+ companies worldwide. Start a risk-free trial to see Aircall in action.
Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.
Pricing starting from:
£25.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Aircall
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
£25.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Aircall: 95
Alternatives
Talkroute
Grasshopper
CallTools
NextAgency
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love AirCall, been using it for over four years now!
Reviewed on 06/06/2022
I've used this for over four years and introduced it at companies I've worked and consulted with....
I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.
Pros
AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.
Cons
I have no complaints, it's the best VOIP service I've used.
Response from Aircall
Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Mehh
Reviewed on 05/10/2023
I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is...
I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.
Pros
It integrates with our existing tech stack and helps sync info between Front and Salesforce.
Cons
Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.
Alternatives Considered
DialpadReasons for Choosing Aircall
We switched to a better tech stack.Switched From
Zendesk SuiteReasons for Switching to Aircall
No idea. I wasn't the ultimate decider.- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Aircall
Reviewed on 09/10/2023
Overall, aircall does what I need it to do but I would not say it is the best phone system on the...
Overall, aircall does what I need it to do but I would not say it is the best phone system on the market.
Pros
It is easy to use and it is an ideal bit of kit for maybe a new business starting out - It is good because it integrates with the ticketing system we use so we can integrate calls into our other platform which helps when call listening
Cons
Reporting is not great and not always accurate. From a reporting perspective it lags. I have used other phone suppliers in different companies in the past and this is not the best one.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Calling Platform
Reviewed on 28/12/2023
Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.
Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.
Pros
It's easy to use, user-friendly and has not delay when in terms to calls and other uses.
Cons
What I didn't like about the Aircall was their login system.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Aircall Review
Reviewed on 31/08/2023
Aircall helps us solve the communication aspect with our customers, with very simple routing...
Aircall helps us solve the communication aspect with our customers, with very simple routing features, we make sure our customers get to the right people within our company.
Pros
Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.
Cons
For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.
Aircall FAQs
Below are some frequently asked questions for Aircall.Q. What type of pricing plans does Aircall offer?
Aircall offers the following pricing plans:
- Starting from: £25.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.
Q. Who are the typical users of Aircall?
Aircall has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Aircall support?
Aircall supports the following languages:
English, French, German, Italian, Norwegian, Spanish
Q. Does Aircall support mobile devices?
Aircall supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Aircall integrate with?
Aircall integrates with the following applications:
ActiveCampaign, Alloy, Appy Pie, Avoma, BigCommerce, BigID.me, Bloobirds, Bullhorn ATS & CRM, Bullhorn Time & Expense, Callingly, Chorus, Clari Copilot, Copper, Crisp, Daton, Enthu, EvaluAgent, ExecVision, FLG, Fire Tiger, Fireflies, Flip CX, Freshdesk, Freshsales, Front, Gaston, Geckoboard, Gong.io, Gorgias, HappyFox BI, HappyFox Help Desk, Help Scout, Heymarket, HubSpot CRM, HubSpot Sales Hub, Intercom, Jiminny, JobAdder, Kommo, Kustomer, Leadcamp, LeadsBridge, MaestroQA, Make, Microsoft Teams, Mindtickle, Missive, Modjo, Nicereply, OTYS Recruitment, OneUp Sales, Onpipeline, Operations Hub, Outreach, Pipedrive, Planhat, Playvox, Plecto, QuickMail, Re:amaze, Recruit Wizard, Recruitly, Reecall, Refract, Richpanel, Rippling, SMS Reviews, Sakari, SalesLoft, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmsg, Segment, Shopify, Simplifier, Slack, SnapCall, SugarCRM, TalentLyft, TeamGram, Textline, Toucan, Tray.io, Typeform, Whaly, Zapier, Zendesk QA, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Flow, eDesk, lemlist, monday.com, noCRM.io, tool4staffing
Q. What level of support does Aircall offer?
Aircall offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Aircall.
- VoIP Software
- Call Centre Software
- Telephony Software
- Contact Centre Software
- IVR Software
- Auto Dialer Software
- VoIP Phone Systems
- Call Recording Software
- Remote Work Software
- Charity Software
- Online Meeting Software
- Predictive Dialer Software
- Softphone Software
- Call Tracking Software
- Cloud Communication Platform
