Zoho Desk

About Zoho Desk
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.
Zoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.
The platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.
Pricing starting from:
US$14.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zoho Desk
- Dedicated training program with a shallow learning curve.
- Customizable workspace that works across any industry, brand, and department.
- Hassle-free migration with the help of our account executives.
- No hidden costs, long-term contracts, and lock-ins.
- Compliant with data protection laws, such as GDPR, HIPAA, and CCPA.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$14.00/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Zoho Desk: 159
Alternatives
Redbooth

HubSpot Service Hub

Zoho CRM

WHMCS

Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A fantastic tool for answering customer queries
Reviewed on 06/09/2023
Questions about orders or invoices, tickets, and customer administration. We were able to streamline...
Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.
Pros
Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.
Cons
Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
a very useful tool for organizations and MSP teams
Reviewed on 27/09/2023
In general terms, a very good experience, a tool that makes our work much easier by optimizing...
In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures.
Pros
I like the customization of the system, creation of workflows, and automation
Cons
I would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.
Reasons for Switching to Zoho Desk
ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.)- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Zoho Desk is a game-changer for our customer support. It's simple, intuitive, and keeps...
Reviewed on 19/12/2023
Pros
Seamless ticket management and a user-friendly interface make Zoho Desk a must-have for our team.
Cons
The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming
Reviewed on 09/10/2024
Pros
Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.
Cons
Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent solution that meets all of our requirements.
Reviewed on 31/07/2023
Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a...
Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.
Pros
As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.
Cons
Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.
Zoho Desk FAQs
Below are some frequently asked questions for Zoho Desk.Q. What type of pricing plans does Zoho Desk offer?
Zoho Desk offers the following pricing plans:
- Starting from: US$14.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Q. Who are the typical users of Zoho Desk?
Zoho Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho Desk support?
Zoho Desk supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Zoho Desk support mobile devices?
Zoho Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho Desk integrate with?
Zoho Desk integrates with the following applications:
APPSeCONNECT, Aircall, Alegra, Asana, AskNicely, Asterisk, BigCommerce, Bigin by Zoho CRM, Call Center Studio, Capsule, ChargeOver, ChurnZero, Clearbit, ClickSend, Clockify, CloudTalk, Cx MOMENTS, Exotel, FreJun, GitHub, GoTo Connect, Google Analytics 360, Google Workspace, Harvest, Hiveage, Intercom, Jira, JustCall, LateShipment.com, MYOB Business, Mailchimp, Meta for Business, Microsoft Teams, Netomi, OnePageCRM, Ozonetel, Pipedream, Pipedrive, Plivo, RingCentral Contact Center, Salesforce Sales Cloud, ShippingChimp, Skyvia, Slack, SurveyMonkey, TalkChief, Teamwork CRM, Toky, Trello, Twilio, Twitter/X, WHMCS, WhatsApp, Yeastar P-Series Phone System, Zadarma, Zapier, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho BugTracker, Zoho CRM, Zoho Cliq, Zoho Commerce, Zoho Creator, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Inventory, Zoho Invoice, Zoho Meeting, Zoho Projects, Zoho SalesIQ, Zoho Social, Zoho Sprints, Zoho Survey, Zoho Voice, Zoom Phone, babelforce, viaSocket
Q. What level of support does Zoho Desk offer?
Zoho Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zoho Desk.
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