Zoho Desk
Zoho Desk
About Zoho Desk
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.
Zoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.
The platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.
Pricing starting from:
US$20.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Zoho Desk
• Customizable workspace that works across any industry, brand, and department.
• Compliance with data protection laws, such as GDPR, HIPAA, and CCPA.
• Manages inquiries from email, live chat, social media, and other platforms.
.• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues.
• Real-time analytics and reporting capabilities help track performance metrics and customer sentiment.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$20.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Zoho Desk: 165
Alternatives
Zendesk Suite
Freshdesk
LiveAgent
LiveChat
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2208 Reviews for UK Users
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- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Desk software to deliver good support
Reviewed on 30/01/2025
Overall its not so good to use Zoho but the idea is good
Overall its not so good to use Zoho but the idea is good
Pros
We can use it with limites excess of internet
Cons
Clumsy, and not intuitive along with gaping holes in sales
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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- Likelihood to recommend 8.0 /10
Soho always helps!!!!
Reviewed on 16/08/2025
Very fast resolution time. Most problems are solved if not they are escalated to someone else or...
Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat.
Pros
The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions
Cons
No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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- Likelihood to recommend 6.0 /10
Zohodesk lets itself down with load times
Reviewed on 03/04/2025
When I first started using Zoho desk I was impressed but after further usage, I began to feel let...
When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices
Pros
Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors
Cons
Load times and performance can be slow. Not all the same features are available on the mobile app
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
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- Ease of Use
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- Likelihood to recommend 9.0 /10
Zoho Desk Review
Reviewed on 25/01/2025
the setup process was straightforward and fast, There were videos to assist in setting up
the setup process was straightforward and fast, There were videos to assist in setting up
Pros
easy to use CRM, works well with other software integrations
Cons
quite expensive for the enterprise plan, it had all the features we wanted and I pretty much had to pay for it
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One Dashboard to Rule Them All
Reviewed on 19/04/2025
Zoho Desk changed how we work with customers. It's easy, professional, and keeps everything...
Zoho Desk changed how we work with customers. It's easy, professional, and keeps everything organized without needing extra tools.
Pros
I love how smooth the whole system runs. It’s simple to get used to, and I can train new team members without a long learning curve.
Cons
Free plan is nice to try out, but it’s quite limited if you really want to do more serious support work.
Zoho Desk FAQs
Below are some frequently asked questions for Zoho Desk.Q. What type of pricing plans does Zoho Desk offer?
Zoho Desk offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Available
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Q. Who are the typical users of Zoho Desk?
Zoho Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho Desk support?
Zoho Desk supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Zoho Desk support mobile devices?
Zoho Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho Desk integrate with?
Zoho Desk integrates with the following applications:
APPSeCONNECT, Aircall, Alegra, Asana, AskNicely, Asterisk, BigCommerce, Bigin by Zoho CRM, Breeze, Call Center Studio, Capsule, ChargeOver, ChurnZero, ClickSend, Clockify, CloudTalk, Cx MOMENTS, Exotel, FreJun, GitHub, GoTo Connect, Google Analytics 360, Google Workspace, Harvest, Hiveage, Intercom, Jira, JustCall, LateShipment.com, MYOB Business, Mailchimp, Meta for Business, Microsoft Teams, Netomi, OnePageCRM, Ozonetel, Pipedream, Pipedrive, Plivo, RingCX, Salesforce Sales Cloud, ShippingChimp, Skyvia, Slack, SurveyMonkey, TalkChief, Teamwork CRM, Toky, Trello, Twilio, Twitter/X, WHMCS, WhatsApp, Yeastar P-Series Phone System, Zadarma, Zapier, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho BugTracker, Zoho CRM, Zoho Cliq, Zoho Commerce, Zoho Creator, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Inventory, Zoho Invoice, Zoho Meeting, Zoho Projects, Zoho SalesIQ, Zoho Social, Zoho Sprints, Zoho Survey, Zoho Voice, Zoom Phone, babelforce, viaSocket
Q. What level of support does Zoho Desk offer?
Zoho Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zoho Desk.
Customer Service Software