--- description: Learn how Zoho Desk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zoho Desk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.co.uk/software/10036/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.getapp.co.uk/software/10036/zoho-desk?page=2) > Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. > > Verdict: Rated **4.5/5** by 2209 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Desk • Customizable workspace that works across any industry, brand, and department. • Compliance with data protection laws, such as GDPR, HIPAA, and CCPA. • Manages inquiries from email, live chat, social media, and other platforms. .• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues. • Real-time analytics and reporting capabilities help track performance metrics and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2209 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3396 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1749 reviews) 4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1708 reviews) 5. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (645 reviews) ## Reviews ### "ZOHO Desk Two Thumbs Up\!" — 5.0/5 > **Robert** | *8 April 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Lots of flexibility to manage what works best for your business. > > **Cons**: I do not really have a least thought at this time. > > Been great for our support ticket tracking. ----- ### "Organized ticketing for IT support" — 4.0/5 > **Rian** | *17 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like the ticketing system in Zoho Desk, which allows me to easily track and prioritize client IT problems and keep them organized on one place through email and chat. The integration with Zoho CRM lets me view customer details without needing to leave app. > > **Cons**: Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients. > > It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Cons**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Soho always helps\!\!\!\!" — 5.0/5 > **Leslie** | *16 August 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions > > **Cons**: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed > > Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat. ----- ### "Zoho best review" — 5.0/5 > **Rebotile** | *1 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I was allowed to create a custom tickets without hassle. Zoho has knowledgeable features that enable to create self service for customers. It has user-friendly service that i find it helpful. > > **Cons**: I had issues with integration with certain third-party apps. The upgrading of higher plans to access certain features. > > It's user-friendly, affordable pricing and i was able to improve my workflow. I had a wide range of features and customization options. ----- Page: 1 / 90\ Next: [Next page](https://www.getapp.co.uk/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data