Talkdesk

The world's leading cloud-based contact center software.

About Talkdesk

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

The Talkdesk solution allow companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs

Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Countries available

Australia, Brazil, Canada, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Mexico, Netherlands, New Zealand, United States

Supported Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Talkdesk Software - Talkdesk Customer Activity Feed
Talkdesk Software - Talkdesk Historical Reporting Dashboard
Talkdesk Software - Talkdesk Live Reporting Dashboard
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk for Zendesk
Talkdesk Software - Talkdesk Callbar
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Talkdesk video
Talkdesk video
Talkdesk video
Talkdesk video
Talkdesk Software - Talkdesk Customer Activity Feed
Talkdesk Software - Talkdesk Historical Reporting Dashboard
Talkdesk Software - Talkdesk Live Reporting Dashboard
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk for Zendesk
Talkdesk Software - Talkdesk Callbar

Features

Total features of Talkdesk: 109

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Blended Call Centre
  • CRM
  • Call Centre Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Service Analytics
  • Customer Surveys
  • Customisable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Event Triggered Actions
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Management
  • Leaderboards
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Centre
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customisation
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Alternatives

8x8 X Series

4.0
#1 Alternative to Talkdesk
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Five9

4.2
#2 Alternative to Talkdesk
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Aircall

4.3
#3 Alternative to Talkdesk
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

NICE CXone

4.2
#4 Alternative to Talkdesk
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer...

Reviews

Overall rating

4.5 /5
(683)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.6/5

Already have Talkdesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 683
Cortney
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TalkDesk is above the rest! - Cortney K

Reviewed on 18/11/2019

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk...

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Pros

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons

Sometimes the audio is best when connected via ethernet cable.

Kallen
Overall rating
  • Industry: Education Management
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Talkdesk: The perfect tool for your support team!

Reviewed on 10/09/2020

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has...

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pros

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Cons

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual.

However, most of the data you want can be found in these reports.

Alternatives Considered

8x8 X Series

Reasons for Choosing Talkdesk

We needed more features at the right price

Switched From

8x8 X Series

Reasons for Switching to Talkdesk

Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price.
Tarell
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use

Reviewed on 20/06/2022

My overall experience with helpdesk was ok we had some challenges. I think you guys should look...

My overall experience with helpdesk was ok we had some challenges. I think you guys should look into making an update with the logging feature.

Pros

I love how it provides a detailed breakdown of an agent performance at a given time.

Cons

I really think you guys should include a time stamp so it's easier to log, track and review interactions.

Nicholas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good Product - Easy to Use

Reviewed on 08/07/2022

Good product for a good price, needs work but it gets the job done.

Good product for a good price, needs work but it gets the job done.

Pros

- Ease of Use
- Ease of Deployment
- Excellent Support
- Reporting works well
-Customize-able

Cons

- Limited support options
- Limited call flow changes

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Compelling Platform

Reviewed on 08/06/2022

Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no...

Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during playback. Administrator features are well designed. The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty satisfied with Talkdesk.

Pros

From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases.

Cons

Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to specific number. Other thing could be the issue with some providers, causing trouble to make calls,

Showing 5 reviews of 683 Read all reviews

Talkdesk FAQs

Below are some frequently asked questions for Talkdesk.

Talkdesk offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

More information on pricing tiers can found at www.talkdesk.com/pricing

Talkdesk has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Talkdesk supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Talkdesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Talkdesk integrates with the following applications:

Acquire, Airkit, Avochato, BigCommerce, Brand Embassy, Contactually, CrankWheel, Dasceq, Desk.com, Freshdesk, Google Contacts, Groove, Help Scout, Highrise, Hoopla, Intercom, Keap, Knowmax, Kustomer, LiveChat, Nimble, Observe.AI, Olark, OnePageCRM, Pipedrive, Playvox, ProcedureFlow, Replicant, Salesforce Sales Cloud, Salesforce Service Cloud, Scorebuddy, Shopify, Slack, Slybroadcast, SmartAction Omni-bot, SnapEngage, Snapsolv, Tap My Back, Teneo, Tethr, Textline, UserVoice, Userlike, Zappix Visual IVR Solutions, Zendesk, Zingtree, Zoho CRM, eyeson

Talkdesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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