--- description: Learn how Talkdesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Talkdesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Talkdesk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Talkdesk](/software/100659/talkdesk) # Talkdesk Canonical: https://www.getapp.co.uk/software/100659/talkdesk Page: 1 / 31\ Next: [Next page](https://www.getapp.co.uk/software/100659/talkdesk?page=2) > Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center. > > Verdict: Rated **4.5/5** by 734 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Talkdesk \*Reduce cost-to-serve and scale operations efficiently. Talkdesk automates both customer interactions and the operational work required to resolve them. Self-service, intelligent routing, agent guidance, and agentic AI that can reason and act reduce repetitive tasks and manual follow-up across contact center, CRM, and back-office systems. Multi-agent orchestration coordinates work across teams and applications, while workforce engagement and analytics help organizations use workforce capacity more effectively. Together, these capabilities allow teams to handle greater volume without proportionally increasing cost or headcount. \*Build and improve AI agents faster. Talkdesk helps organizations identify high-impact automation opportunities by analyzing previous customer interactions and performance data. Teams can build and customize agentic AI agents using natural language, test them before they engage with customers, and deploy them into orchestrated workflows. Once in production, Talkdesk monitors agent performance and helps identify opportunities for continuous optimization. This reduces the effort and complexity of developing agentic AI and makes it easier to expand and improve the AI workforce over time. \*Resolve customer needs faster and more completely. Traditional contact center automation often stops after answering a question or routing a request. Talkdesk CXA uses agentic AI to take action and complete multi-step work, while orchestration coordinates AI agents, human employees, data, knowledge, and systems as the request moves toward resolution. Shared context is preserved across AI and human handoffs, helping reduce transfers, repeated information, and delays. Customers receive faster, more connected service, and employees spend less time tracking down information or coordinating next steps. \*Help employees perform at their best. Talkdesk equips agents, supervisors, and other employees with real-time guidance, relevant knowledge, customer context, and automation during every interaction. Workforce engagement management, quality management, and analytics help leaders improve staffing, performance, and service consistency. As AI agents handle more repetitive, routine work, employees can focus on complex needs that require empathy, judgment, or specialized expertise. \*Accelerate growth and strengthen customer lifetime value. Talkdesk Data Cloud brings together structured business data and conversational signals to give AI agents and employees a more complete understanding of customer intent and history. Organizations can use these insights to personalize engagement, improve onboarding, identify sales or retention opportunities, and initiate proactive service or experience-recovery workflows. Faster resolution and more relevant engagement help organizations improve loyalty, protect valuable relationships, and capture opportunities that might otherwise be missed. \*Modernize without replacing what already works. Organizations can deploy Talkdesk CCaaS and CXA together as a unified platform or add Talkdesk CXA to an existing cloud, hybrid, or on-premises contact center. This flexibility allows teams to begin with focused automation use cases, demonstrate value, and expand over time without forcing a full replacement. Industry-specific AI, workflows, and integrations further accelerate deployment, while governance and human oversight help organizations scale automation responsibly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 734 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: For more add-ons and recommendations contact sales. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 190 more ## Features - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - AI Text-to-Speech - AI/Machine Learning - API - Access Controls/Permissions - Access Management - Activity Dashboard - Activity Monitoring - Activity Tracking - Adaptive Learning - Adaptive Responses - Administrator Access - Agent Availability - Agent Interface - Agent Scheduling and Assignment - Agent Self-Service - Agentic Task Execution ## Integrations (50 total) - Agentforce - Azure Active Directory Domain Services - Azure Logic Apps - Calabrio ONE - Contactually - EV Self Help - Episys - Fin - Freshdesk and Freshservice - Front - Help Desk Migration Services - Help Scout - Highrise ERP for Builder - HubSpot Service Hub - Insightly CRM ... and 35 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software) - [Contact Center Quality Assurance Software](https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (891 reviews) 2. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.co.uk/software/107701/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Good for monitoring and quality checking" — 5.0/5 > **Mariam** | *6 May 2022* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: You can track calls in live and after. It is user-friendly. Easy to use. > > **Cons**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. > > It is good for UX side. It helps several KPIs to resolve. ----- ### "Talkdesk Review" — 4.0/5 > **Steven** | *14 August 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality. > > **Cons**: Features can take a while to roll out even when promised by a certain date. Reporting could be more robust. > > Good product, always improving, good customer service, easy to rollout and administer. ----- ### "Room for improvement" — 3.0/5 > **Verified Reviewer** | *12 February 2022* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. > > **Cons**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. ----- ### "Most powerful and efficient telephone software" — 5.0/5 > **Twinnie** | *27 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Have automatic option to call patient back when miss a call > > **Cons**: There's nothing I don't like bout this software > > Love this software can calculate calls to monitor the volumes ----- ### "Popular features" — 4.0/5 > **Milton** | *17 August 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The call recording and advanced features such as voice analytics, AI, easy building IVR etc.... > > **Cons**: The integrations with customer devices GW's, PSTN, etc... is hard to do it and require expert talkdesk integration and services. Also any integration require too much time to quote and deploy. > > The service and support is great and we have many features that we can integrate but require too much time and effort to realize ----- Page: 1 / 31\ Next: [Next page](https://www.getapp.co.uk/software/100659/talkdesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/100659/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data