Zen Planner
About Zen Planner
Our comprehensive, gym member management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating websites + digital marketing, virtual classes, scheduling, retail, automations, Member & Staff Apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members!
Key benefits of Zen Planner
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Reviews
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- Industry: Sports
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Helpful Customer Service!!!
Reviewed on 04/02/2019
Zen Planner software has enabled our company to introduce a program to our customers in a seamless...
Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
Pros
The software is very slick and versatile!
Cons
There was a lot to learn that I wasn't familiar with.
Response from Daxko
Happy to hear it - thanks Jody!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You can't beat their support team!
Reviewed on 18/09/2019
I am love the people at ZP. There isn't one person I've come in contact with that hasn't been...
I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful. I went to their office because I was starting a new program and wanted help with the set up of the program and the membership. They set me up with one person to be my helper that day. Now what company will do that? I can tell you that no other software company I've used would've offered me that. Also, love the Zen Academy. I learned about so many more things the software could do for me that I wasn't either using or doing in a google spreadsheet . So now ZP is helping me save more precious time and I'm learning more about my business in the process. Thank you reports and automations!
Pros
Honestly, their customer support! However, I don't have to call often as the on boarding team set me up wonderfully to begin with. But the support articles answer almost all my questions so I don't have to call. I am a small studio and don't have a front desk staff but ZP does it all for me (well, allows my clients to do it all for me). It is super easy to use on all fronts.
Cons
I have't run into anything that I don't like. I use ZP on my laptop in a web browser and I've found it confusing to try the staff app on my phone or tablet. This old dog struggles with learning new tricks :) So we can't blame ZP for that.
Response from Daxko
Thanks for your feedback, Kim!
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not bad, but not the greatest!
Reviewed on 14/11/2024
Overall, Zen Planner is not my favorite CRM, but it did was it was supposed to do well enough that...
Overall, Zen Planner is not my favorite CRM, but it did was it was supposed to do well enough that I was able to do my job. All the bells and whistles are nice and do overall improve your product, but being able to work consistently without major errors is very promising! I am leaving the fitness industry so I doubt I will utilize Zen Planner ever again, but I hope they consider their customers feedback and make a good product!
Pros
Relatively easy to learn basics, and was relatively snappy.
Cons
Notes would not save, reporting system is very rudimentary, and not very straightforward with settings being scattered across multiple pages. Tasks are very bare bones and not very customizable, found that tracking them and keeping up with them became overwhelming due to the lack of separation between dates.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally Found the Right System
Reviewed on 08/10/2019
This software has made this much more simple and allowed us to enhance our customers experience in...
This software has made this much more simple and allowed us to enhance our customers experience in our facility!
Pros
-Set up was detailed step by step process and had video reviews that our staff could go back to
-Customer service is the best that we have seen
-Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again)
- Hotline is available 7am-7pm
-Email (you can send a detailed email and have it answered within one business day)
- Our on-boarding assistant fallowed up with us after a month to make sure everything was running
- Has easy quick reporting
- Great schedule (imbeds into website so you do not have to leave company page)
-Great point of sale (imbeds into website so you do not have to leave company page)
- Mobil app is simple for customers and makes scheduling simple
Cons
online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them
Reasons for Choosing Zen Planner
We just got away from using a software system that told us they could do everything that we told them we needed and did not, when we needed help to figure out how to fix problems they could only be reached via email and gave us run around answers, and finally when we addressed that we did not like that we were not happy that they were not able to do what they originally told us they could they yelled at us telling us we needed to change our business to fit them. We are so happy to now be using Zen who has gone above and beyond to make sure their system fits exactly what our business needs. Their customer service is top notch! Everyone of their members is friendly and helpful!Reasons for Switching to Zen Planner
Zen planner had everything that we need and everything that we were ready to sacrifice thinking that no software system would have.Response from Daxko
Thank you for the review, Teagan! We're glad you've found the right system for your business!
- Industry: Sports
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect for managing a martial arts studio
Reviewed on 24/05/2021
I was really impressed on how well they understand how martial art schools work. The software takes...
I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.
Pros
You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.
Cons
The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.
Alternatives Considered
MindbodyReasons for Switching to Zen Planner
Zen Planner was designed for martial arts schools, not your typical gym. There are a lot of things we need to track that most gyms don't need to track, whether its belt rankings, to skills, to testing. Their pricing was also much more fair than other software like Mindbody.Response from Daxko
Thank you so much for your review. We are proud to empower and serve martial arts communities around the globe.
Zen Planner FAQs
Below are some frequently asked questions for Zen Planner.Q. What type of pricing plans does Zen Planner offer?
Zen Planner offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Zen Planner?
Zen Planner has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Zen Planner support?
Zen Planner supports the following languages:
English
Q. Does Zen Planner support mobile devices?
Zen Planner supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zen Planner integrate with?
Zen Planner integrates with the following applications:
Market Muscles, PaySimple, Perkville, SugarWOD
Q. What level of support does Zen Planner offer?
Zen Planner offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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