About Zoho Subscriptions

Zoho Subscriptions is for growing subscription businesses that are looking to automate the entire subscription management process without any hassle.

Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, charges them on renewals, sends payment thank you notes, notifies you and your customers if a payment fails, retries these payments and repeats all of this over and over again, until their subscription expires. And it does all of this automatically.

Experience Level: Beginner to advanced
Business Size: Small to medium businesses
Happy Customers: LogiNext, EuroBox, HeadApp, Mobile Loyalty, Opiniion etc.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zoho Subscriptions

- Set up your products: add pricing plans, addons, and coupons to each plan and manage them from a central portal.
- Automate billing for each subscription. Zoho Subscriptions sends out invoices on your behalf, prorates subscriptions, and bills customers automatically.
- Manage everything related to your customer subscriptions from a centralized portal.
- Using Client Portal, let your customers control their subscriptions by paying for invoices, updating personal/business, card and bank details, and rating your service.
- With Retry Settings (Dunning Management,) efficiently manage involuntary failed payments by setting number of retries, and notifying customers before their cards expire.
- With multiple payment gateways integrations and payment options, simplify your payment collection process for different customer groups.
- Stay in the know of your business' health with important subscription metrics like MRR, chhurn rate, and activations & cancellations available right from the dashboard, adding to 30+ analytic reports.
- Set up a sandbox (test) account, where you can test all your business use-cases in a safe environment. This way you can understand how Zoho Subscriptions and its features work.
- Zoho Subscriptions' accounting integration with Zoho Books involves zero effort. Simply sign in to your Zoho Books account and find your customers and all transactions related to their subscriptions instantly available in Zoho Books. Keep track of your expenses, automatically categorize bank transactions and do much more to get a complete picture of the health of your business.
- If you’re a developer looking for different options for integration, we got you all covered with our REST APIs and Webhooks.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Countries available

United Arab Emirates, Australia, Brazil, Canada, Germany, Spain, France, United Kingdom, India, Italy, Mexico, Saudi Arabia, United States

Supported Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Zoho Subscriptions Software - Zoho Subscriptions analytics
Zoho Subscriptions Software - Zoho Subscriptions active customers
Zoho Subscriptions Software - Zoho Subscriptions print
Zoho Subscriptions Software - Zoho Subscriptions active customers
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Zoho Subscriptions Software - Zoho Subscriptions active customers
Zoho Subscriptions Software - Zoho Subscriptions print
Zoho Subscriptions Software - Zoho Subscriptions active customers
Zoho Subscriptions Software - Zoho Subscriptions transactions

Features

Total features of Zoho Subscriptions: 71

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Cancellation Management
  • Client Portal
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customisable Invoices
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualisation
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • Estimating
  • Expense Tracking
  • Financial Management
  • In-Person Payments
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • PCI Compliance
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalogue
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Usage Tracking/Analytics

Alternatives

Stripe

4.7
#1 Alternative to Zoho Subscriptions
Stripe is an online payment processing tool for internet businesses. Stripe handles everything, including storing...

Pabbly Subscriptions

4.3
#2 Alternative to Zoho Subscriptions
Pabbly Subscriptions is a recurring billing management software that helps businesses streamline operations related to...

Chargebee

4.4
#3 Alternative to Zoho Subscriptions
Chargebee helps you manage your recurring billing & subscriptions by working as a layer of billing intelligence on top...

MoonClerk

4.4
#4 Alternative to Zoho Subscriptions
MoonClerk is a cloud-based billing and online payment solution which enables users to create online payment forms for...

Reviews

Overall rating

4.5 /5
(84)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.1/5

Already have Zoho Subscriptions?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 84
Matthew
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for automating payments from clients

Reviewed on 25/11/2019

Great for start ups and small businesses who are trying to keep a low overhead. Their customer...

Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.

Pros

Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services.

The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver.

It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again.

When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.

Cons

The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well.
Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.

Response from Zoho

Hi Matthew,

Good to hear from you!

Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us.

Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey.

Cheers,
Harikrishna

Lucas
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Gets the job done. Great customer and subscription admin panel.

Reviewed on 26/04/2020

My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscripti...

My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.

Pros

Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons

Cons

The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.

Alternatives Considered

MoonClerk, Stripe and Chargebee

Reasons for Switching to Zoho Subscriptions

Best balance between pricing structure and non-technical deployment

Response from Zoho

Hi Lucas,

Thanks for taking the time to review Zoho Subscriptions!

We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime.

Happy to have you with us Lucas.

Cheers,
Harikrishna

Dave
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

UK Businesses - EU Businesses Dont waste your time.

Reviewed on 09/05/2022

Unfortunately Zohos inability to keep up with changing regulations regarding card payments means...

Unfortunately Zohos inability to keep up with changing regulations regarding card payments means this service is no longer fit for purpose. The first I knew of any issues was March when all my payments started declining. Its taken multiple emails and online chats for Zoho to May 9th to finally agree that they no longer support UK card payments (and they have no intention of doing so in the near future"

We now have over 7,000 subscriptions to transfer to an alternative provider.

Pros

Whilst working this was the ideal cost effective solution,

Cons

Zoho support is disgraceful. Irrespective of the situation and the urgency of a particular matter when speaking to someone you get the same generic response of we will get someone from technical support to look into it and contact you" the minimum this will take is 2 weeks. Even when they respond, their response either bares not resemblance to the matter you raised, or its someone else's fault.

Deepak
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Secure, reliable and easy way to charge subscription

Reviewed on 09/05/2022

Overall i am happy with the secure environment which Zoho subscription has provided, we have tried...

Overall i am happy with the secure environment which Zoho subscription has provided, we have tried to make this application but then decided to go with Zoho

Pros

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Cons

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Alternatives Considered

Pabbly Subscriptions

Reasons for Switching to Zoho Subscriptions

Security and trust of Zoho
Alexander
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

A decent solution to subscription management

Reviewed on 26/01/2021

It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users...

It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere.

Pros

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

Cons

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

Alternatives Considered

Stripe

Reasons for Switching to Zoho Subscriptions

Easier setup compared to Stripe, but far more limiting.
Showing 5 reviews of 84 Read all reviews

Zoho Subscriptions FAQs

Below are some frequently asked questions for Zoho Subscriptions.

Zoho Subscriptions offers the following pricing plans:

Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee. Free plan: $0 per month billed annually - 20 subscriptions, 1 user. Basic plan: $49 per month billed annually - 500 customers, 3 users. Standard plan: $99 per month billed annually - 2000 customers, 5 users. Professional plan: $249 per month billed annually - 5000 customers, 10 users. Discounts are available for non-profit organizations. Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.

Zoho Subscriptions has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Zoho Subscriptions supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish

Zoho Subscriptions supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zoho Subscriptions integrates with the following applications:

2Checkout, Authorize.Net, Avalara, Box, CSG Forte, Dropbox Business, Evernote Teams, Gmail, Google Analytics 360, Google Drive, Google Workspace, Joomla, Microsoft 365, Microsoft Outlook, OneDrive, PayPal, Paytm, Razorpay, Slack, Strikingly, Stripe, Twilio, Unbounce, WePay, Weebly, Wix, WordPress, Worldpay, Zapier, Zendesk, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Desk, Zoho Docs, Zoho Flow, Zoho Inventory, Zoho Mail, Zoho Sites, Zoho WorkDrive

Zoho Subscriptions offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Zoho Subscriptions.