---
description: Learn how MiContact Center Business can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for MiContact Center Business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MiContact Center Business Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [MiContact Center Business](/software/101071/mitel)

# MiContact Center Business

Canonical: https://www.getapp.co.uk/software/101071/mitel

> MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of MiContact Center Business

 Complete contact centre features: Including inbound \& ACD, outbound dialing, including preview, progressive \& predictive, and CTI (computer telephony integration) and IVR.

 ACD \& IVR routing: Route calls to the most appropriate agent based on skill, previous interactions and priority. Provide IVR self-service and deliver wait time/ queue position announcements to callers in queues

 Supervisor \& agent productivity: Manage all contact center and remote agents with call and screen recording, silent monitoring, silent whispering \& historical reporting.

 Multichannel ACD: Use a visual, drag-and-drop tool to integrate ACD with multiple contact points such as email, chat \& social media.

 Management and reporting?: Track business and operational performance with historical reporting, workforce management, real-time statuses, and call accounting.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Mitel for a custom quote based on business size.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Agent Interface
- CRM
- Call Centre Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Chat/Messaging
- Chatbot
- Customer Experience Management
- Dashboard
- Data Import/Export
- Email Management
- Employee Scheduling
- For Call Centres
- Generative AI
- IVR

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)
- [Call Center Workforce Management Software](https://www.getapp.co.uk/directory/3707/call-center-workforce-management/software)

## Alternatives

1. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [RingCX](https://www.getapp.co.uk/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews)
3. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
4. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (481 reviews)
5. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Great Phone System with Many Features" — 5.0/5

> **Verified Reviewer** | *16 December 2015* | Mental Health Care
> 
> **Pros**: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
> 
> **Cons**: Installation for multi-location has been a beast, but may be more related to the contractor than the system
> 
> I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

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### "Micontact Center Business" — 5.0/5

> **Jackson** | *21 April 2022* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration
> 
> **Cons**: Highly Flexible,Support onsite and remote site usage without any vpn

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### "MiContact Center Business" — 4.0/5

> **Theresa** | *11 December 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.
> 
> **Cons**: Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.
> 
> Mitel Contact Center is a precise and very high-standard IVR system.

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### Review — 4.0/5

> **Robert** | *27 April 2016* | Professional Training & Coaching

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### Review — 3.0/5

> **Gurvinder** | *31 December 2018* | Biotechnology | Recommendation rating: 5.0/10

## Links

- [View on GetApp](https://www.getapp.co.uk/software/101071/mitel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/mitel/> |
| en-AE | <https://www.getapp.ae/software/101071/mitel> |
| en-AU | <https://www.getapp.com.au/software/101071/mitel> |
| en-CA | <https://www.getapp.ca/software/101071/mitel> |
| en-GB | <https://www.getapp.co.uk/software/101071/mitel> |
| en-IE | <https://www.getapp.ie/software/101071/mitel> |
| en-NZ | <https://www.getapp.co.nz/software/101071/mitel> |
| en-SG | <https://www.getapp.sg/software/101071/mitel> |
| en-ZA | <https://www.getapp.za.com/software/101071/mitel> |

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