Copper
About Copper
Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 30,000 businesses in over 110 countries.
Key benefits of Copper
• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).
• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.
• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.
• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.
• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.
• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.
• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.
• Work from anywhere. There's both an Android and iOS mobile app.
• Get more out of your tools. Copper integrates with thousands of other popular apps & platforms.
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Reviews
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- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great CRM for Gmail users
Reviewed on 25/02/2020
Pros
It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.
Cons
The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).
Alternatives Considered
PipedriveReasons for Choosing Copper
Recommendation of a friend.Switched From
TrelloReasons for Switching to Copper
Gmail integrationResponse from Copper
Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cool Copper
Reviewed on 20/10/2019
I set up all of my meetings and have all of my business and many of my personal contacts set up in...
I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper.
Pros
Copper tracks activity well and ability to make it a custom application for my use is helpful. I also like that it integrates with Gmail our company's email platform.
Cons
A bit expensive. No ability to attach files to emails sent within the system. Files can be attached if using Gmail.
Alternatives Considered
Zoho CRMReasons for Switching to Copper
Its ability to integrate with Google products.Response from Copper
Greatly appreciate the review! As for the con you've listed, we do have a feature on the horizon that will address that concern and positively impact Copper users in a big way.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Disappointed on many fronts
Reviewed on 28/01/2020
I had high hopes when making the transition from Pipedrive to Copper. I was interested in custom...
I had high hopes when making the transition from Pipedrive to Copper. I was interested in custom reports and overall more customization of the product when compared to Pipedrive. The trial period went well with the software and the help from support in the transition, but ultimately we were pushed to commit to the paid account before we could test everything needed for our business. We paid the annual subscriptions for our team and ended up wanting to leave the CRM after about 6 months because the CRM wasn't meeting our needs after we worked with it for some time. When asking to cancel and refund the balance of payment not used they were unwilling to offer any refund, stating the contract says no refunds :( So we left with a bad taste in our mouths and overall disappointment with the software and support.
Pros
I liked the ability to do customized reporting, gsuite integrations and overall customization of the CRM.
Cons
The customer service was helpful to certain level. They helped us transition through the trial period in the software but ultimately I was pushed to commit to the product before we could fully test everything we needed.
The CRM is somewhat cluttered and the UI is a little too subtle. Specifically the opportunities pipeline and tasks due really don't come forward visually because the status color dots for upcoming task, ect are too small and the color contrast is too low. Pipedrive did a much better job at this quick visual communication for the user showing what might be overdue, coming due, etc.
Response from Copper
Hi Erik, sorry to hear that Copper wasn't able to meet your expectations and really appreciate your thoughtful feedback this helps us continue to develop our product and customer engagement motions to better serve you.
We're also sorry to hear that you had an issue with your account terms. We aim to offer flexible terms across our monthly and annual contracts, and adhere to standard SaaS contract terms to align with other software tools that our customers are leveraging.
We commit a high level of post-sale and ongoing Customer Success resources for our customers that make a commensurate, annual commitment to us.
To that end, we would love to continue working with you through the remainder of your contract to help you find value from Copper.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, Powerful Start-up CRM
Reviewed on 03/02/2022
We use copper as a CRM tool, a pipelining tool for fundraising, an ATS (applicant tracking system)...
We use copper as a CRM tool, a pipelining tool for fundraising, an ATS (applicant tracking system) for hiring, and a task management system for customer support.
Pros
Copper is a fantastic CRM for startups leveraging Gmail that want seamless integration and an intuitive UI. Pricing is affordable in early plans, enabling startups to leverage Copper in their earliest days.
Cons
The brand needs a revamp – there are so many muted color, bland CRM tools. Copper *feels* like a fresher experience, and I wish their brand matched that new feeling.
Alternatives Considered
Salesforce Service Cloud, HubSpot Marketing Hub, Airtable, Salesforce Sales Cloud, JIRA Service Management, HubSpot CRM and IntercomReasons for Switching to Copper
Seamless integration, accessible price, reliable product.- Industry: Internet
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
easy to use, decent value
Reviewed on 02/02/2022
Good. The support is good. I havent taken enough time to really understand how to maximize it.
Good. The support is good. I havent taken enough time to really understand how to maximize it.
Pros
Easy to get started. Easy to import. Easy to learn with good documentation.
Cons
Not being able to have an attachment to a group email. No SMS tracking. Appointment reminders are email. There has to be a better way. It is pretty expensive when you add in the cost of gSuite, per seat.
Copper FAQs
Below are some frequently asked questions for Copper.Q. What type of pricing plans does Copper offer?
Copper offers the following pricing plans:
- Starting from: US$9.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. Starter: $9 per user per month (billed annually) or $12/user/month billed monthly. Basic: $23 per user per month (billed annually) or $29/user/month billed monthly. Professional: $59 per user per month (billed annually) or $69/user/month billed monthly. Business: $99 per user per month (billed annually) or $134/user/month billed monthly.
Q. Who are the typical users of Copper?
Copper has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Copper support?
Copper supports the following languages:
English
Q. Does Copper support mobile devices?
Copper supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Copper integrate with?
Copper integrates with the following applications:
AWeber, Adobe Commerce, Asana, Constant Contact, Docusign, Dropbox Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Google Forms, Google Voice, Google Workspace, Grow, HubSpot Marketing Hub, Intercom, JustCall, Keap, Mailchimp, MailerLite, Meta for Business, Operations Hub, Outfunnel, Outreach, PandaDoc, PersistIQ, Proposify, QuickBooks Online, Reply, SendPulse, Slack, Smartsheet, Surfe, TimeHero, Tray.io, Trello, Twitter/X, Typeform, VOGSY, WebMerge, Wufoo, Xero, Zapier, Zendesk Suite
Q. What level of support does Copper offer?
Copper offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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