--- description: Learn how Oracle B2C Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Oracle B2C Service. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Oracle B2C Service Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Oracle B2C Service](/software/101095/oracle-rightnow-contact-center-experience) # Oracle B2C Service Canonical: https://www.getapp.co.uk/software/101095/oracle-rightnow-contact-center-experience Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/101095/oracle-rightnow-contact-center-experience?page=2) > Oracle B2C Service is a cloud-based customer experience platform that provides end-to-end management across multiple channels, unifying contextual data and knowledge. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Oracle B2C Service •Oracle B2C Service helps share screens and cobrowse with customers to solve issues and provide guided self-service. •Oracle B2C Service includes guided workflows, scripting, and assistance. • The tool helps centralize information from disparate systems such as shipping info, RMA, and billing details. • The SmartAssistant feature helps generate solutions to questions or issues based on the customer session history or keywords. • It lets users manage all interactions coming from multiple channels including voice, web, email, chat, co-browse, online communities, and social media. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Oracle for a price quote based on your needs. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Call Centre Management - Call List Management - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Customer Database - Customer History - Data Import/Export - Email Management - Interaction Tracking - Knowledge Base Management - Live Chat - Multi-Channel Communication - Real-Time Chat - Self Service Portal - Social Media Integration ## Support Options - Email/Help Desk - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (862 reviews) 3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (315 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Excellent CRM for Customer" — 5.0/5 > **Baljeet** | *13 October 2016* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Incident Management, Staff Account, Contact Management, Marketing Campaign etc > > **Cons**: RightNow Agent Console do not have mobile version but they have Mobile version for customer portal > > Great Software, I have been using this software since last 5 years. It really improved my customer experience and built good relationship with them ----- ### "Great idea\!" — 5.0/5 > **Jillian** | *25 January 2017* | Recommendation rating: 7.0/10 > > **Pros**: Being able to be in multiple email boxes. > > **Cons**: Search function is not easy > > I really like the idea of right now. It makes dealing with multiple email address a lot easier. The overall look is something that needs some work and the search function could be easier to use. I do not like the fact that you have to create contacts/import names and emails in the system before sending emails. Its not great for the one off emails. ----- ### "Supervisor Customer Service" — 4.0/5 > **AYANNA** | *18 October 2016* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Easy usage > > **Cons**: n/a > > Very easy to use and train new hires on. Navigating was easy and the set up was easy to explore. I used Oracle when inputting student orders, collecting payments, refunding students or just updating student information. Oracle worked well with RightNow. ----- ### "Oracle Right now review" — 5.0/5 > **Kennon** | *6 November 2018* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: We sue this software to track user data, create cases, and order parts. Over all it works well with our other systems and has integrated nicely into our system. > > **Cons**: There are occasional glitches and errors, but overall they tend to correct themselves. ----- ### "Great way to track communications" — 4.0/5 > **Michele** | *10 October 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: This software is great for keeping track of advice given to students. It allows employees to be on the same page all over an institution. > > **Cons**: The downside of this software is it can become cluttered and tedious to read. The system also tends to run slow. > > This system has been helpful when trying to understand students academic plans. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/101095/oracle-rightnow-contact-center-experience?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/101095/oracle-rightnow-contact-center-experience) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data