Leadpages

Again, we love LeadPages. I currently use LP along with a few other systems and I have no plans on ever leaving the LeadPages family. The system works great and we have made a tremendous amount of $ from their software and templates.

Leadpages has changed my life! Literally! I use it daily to support my business, but more importantly I use it to sell my copywriting and design services as a contractor and consultant. As such, I’ve worked with a ton of other page builders. While a few (like unbounce) have caught my attention with their cool widgets and mobile builders, I always come back to Leadpages because of the great price, fantastic support and knowledge that the product team is always putting out new things. Also, Leadpages is just so simple to use!

I recently had an incredibly disheartening experience with Leadpages, which I feel compelled to share to forewarn potential customers about their questionable business practices and overall lack of empathy towards clients.

My journey with Leadpages took a turn for the worse when I attempted to cancel my Pro Annual subscription. Expecting a prorated refund for the unused portion of my service - a fairly standard practice in today's customer-centric business world - I was met with a cold, inflexible stance. Despite my reasonable request, and having paid in advance for services I no longer intended to use, Leadpages outright refused any form of refund, hiding behind the small print of their Terms of Service.

The response from their support team, while polite on the surface, revealed a deeper issue within Leadpages' culture: a fundamental disregard for customer satisfaction and fairness. Their insistence on sticking rigidly to their TOS, without considering the context or fairness of the situation, was both disappointing and frustrating. The interaction was an eye-opening insight into a company that prioritizes policy adherence over customer relations and fairness.

Furthermore, the cost of their services, when compared to other options in the market, is exorbitant. This realization only added to my dissatisfaction, making it clear that Leadpages is not only inflexible but also overpriced. The refusal to consider a partial refund, even when such a request was made well in advance and for legitimate reasons, speaks volumes about their approach to customer service.

To add insult to injury, the final communication from Leadpages was an impersonal rejection of my request, devoid of any genuine attempt to understand or accommodate my situation. It was a clear message: Leadpages values its policies more than its customers.

This experience has not only led me to cancel my subscription but also to advise others to steer clear of Leadpages. There are plenty of other services out there that value their customers and understand the importance of flexibility and fairness in today’s competitive landscape. In a world where customer feedback and satisfaction are paramount, Leadpages' rigid and uncaring approach is a stark warning to stay away.

Since I'm a solopreneuer I depend on Leadpages working seamlessly so that I can focus on other aspects of my business. They have not let me down which is empowering.