Smartsupp Live Chat
Smartsupp is Free Live Chat with visitor recording
4.7 /5 (229 reviews) Write a Review!Smartsupp Live Chat Overview
What is Smartsupp Live Chat?
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.
We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.
Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
Smartsupp Live Chat Overview
Pricing
Pricing options
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
Smartsupp Live Chat Features
Media
Smartsupp Live Chat Reviews for UK Users
Smartsupp Live Chat Reviews for UK Users
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
When visitors come to my website, no popup notification, only voice notification
Compare overall rating with alternatives
Compare with alternatives
GREAT WEB CHAT
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Response from Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Response from Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Cost effective?
Pros
the setup is quite easy and the dashboard is intuitive.
Cons
120 dollars a year is still quite a cost
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pros
simplicity, price, application on smartphone
Cons
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Response from Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
When visitors come to my website, no popup notification, only voice notification
Pros
It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.
Cons
When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.
Response from Smartsupp
Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.
All the best,
Michaela from Smartsupp
Compare user recommendation rating with alternatives
Compare with alternatives
Smartsupp Live Chat Pricing
Smartsupp Live Chat Pricing
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
Compare value for money rating with alternatives
Compare with alternatives
Smartsupp Live Chat Features
Smartsupp Live Chat Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Smartsupp Live Chat
Additional information for Smartsupp Live Chat
Key features of Smartsupp Live Chat
- API
- Agent rating
- Automatic messages
- Groups
- Mobile apps integration (XMPP - Jabber)
- Multi-language & multi-design chat box
- Shortcuts
- Shot of Slivovica
- Statistics
- Visitor recording
- Web dashboard
Benefits
Smartsupp Live Chat FAQs
Smartsupp Live Chat FAQs
Below are some frequently asked questions for Smartsupp Live Chat.
Q. What type of pricing plans does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following pricing plans:
Starting from: US$0.00/month
Pricing model: Free, Subscription
Free Trial: Available
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent
Q. What are the main features of Smartsupp Live Chat?
Smartsupp Live Chat offers the following features:
- API
- Agent rating
- Automatic messages
- Groups
- Mobile apps integration (XMPP - Jabber)
- Multi-language & multi-design chat box
- Shortcuts
- Shot of Slivovica
- Statistics
- Visitor recording
- Web dashboard
Q. Who are the typical users of Smartsupp Live Chat?
Smartsupp Live Chat has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Smartsupp Live Chat support?
Smartsupp Live Chat supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. What type of pricing plans does Smartsupp Live Chat offer?
Smartsupp Live Chat has the following pricing plans:
Free, Subscription
Q. Does Smartsupp Live Chat support mobile devices?
Smartsupp Live Chat supports the following devices:
Android, iPhone, iPad
Q. What other apps does Smartsupp Live Chat integrate with?
Smartsupp Live Chat integrates with the following applications:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
Q. What level of support does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following support options:
Online Support, FAQs, Knowledge Base
We have been with them for 2 years and the service satisfies us.