Smartsupp Live Chat

Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4.7/5 (182 reviews)

Smartsupp Live Chat Overview

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Pricing

Starting from
US$0.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Czech, Danish, Dutch, English, French and 6 others, German, Hungarian, Italian, Polish, Russian, Spanish

Smartsupp Live Chat Reviews for UK Users

Overall rating
4.7/5
98% positive reviews
136
Excellent
42
Very good
4
Average
0
Poor
0
Terrible
Krystian P.

3 in 1 program - it's great if it's possible with you

Used Weekly for 1+ year
Reviewed on 08/09/2019
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Response from Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrej P.

Decent tool for online chatting

Used Daily for 2+ years
Reviewed on 22/08/2019
Review Source: Capterra

Pros

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

Cons

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

Response from Smartsupp

Hello, Andrej, thank you very much for your positive review!
Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that.
Your suggestion for different widget icons is interesting and definitely one we will consider.

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
German T.

My Review

Used Daily for 1-5 months
Reviewed on 05/08/2019
Review Source: Capterra

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pros

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.

Cons

Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Luca N.

GREAT WEB CHAT

Used Daily for 1+ year
Reviewed on 04/10/2019
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Thomas C.

unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa

Used Daily for 2+ years
Reviewed on 09/08/2019
Review Source: Capterra

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

Pros

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

Cons

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Smartsupp Live Chat Pricing

Starting from
US$0.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Smartsupp Live Chat Features

  • API
  • Activity Dashboard
  • Chat
  • Customisable Branding
  • Instant Messaging
  • Knowledge Base Management
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration

  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Monitoring
  • Multi-Channel Communication
  • Prioritising
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Workflow Management

Additional information for Smartsupp Live Chat

Key features of Smartsupp Live Chat

  • API
  • Agent rating
  • Automatic messages
  • Groups
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Visitor recording
  • Web dashboard

Benefits

  • Answer visitors' questions instantly

  • Improve customer loyalty

  • Understand the behavior of your customers

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Access to videos with actual movement of every visitor on your website
  • Smartsupp Live Chat FAQs

    Below are some frequently asked questions for Smartsupp Live Chat.

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following pricing plans:

    Starting from: US$0.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE forever package

    STANDARD: $10 monthly per agent

    PRO: $19 monthly per agent

    Q. What are the main features of Smartsupp Live Chat?

    Smartsupp Live Chat offers the following features:

    • API
    • Agent rating
    • Automatic messages
    • Groups
    • Mobile apps integration (XMPP - Jabber)
    • Multi-language & multi-design chat box
    • Shortcuts
    • Shot of Slivovica
    • Statistics
    • Visitor recording
    • Web dashboard

    Q. Who are the typical users of Smartsupp Live Chat?

    Smartsupp Live Chat has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Smartsupp Live Chat support?

    Smartsupp Live Chat supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat has the following pricing plans:

    Free, Subscription

    Q. Does Smartsupp Live Chat support mobile devices?

    Smartsupp Live Chat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Smartsupp Live Chat integrate with?

    Smartsupp Live Chat integrates with the following applications:

    BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

    Q. What level of support does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following support options:

    FAQs, Knowledge Base, Online Support