About Brand24
Brand24 is a powerful, award-winning app for social listening.
Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors.
Brand24 collects publicly available data from various sources, e.g.
– Social media
– Blogs, forums, and review sites
– News sites
– Newsletters
– Podcasts
What can Brand24 do for you?
1. Analyze the results of your marketing campaign with a hashtag – See how far your hashtags spread on social media.
2. Assess the sentiment of online mentions – Discover how your audience feels about your messaging.
3. Protect your brand reputation – Respond quickly to all negative comments online.
4. Analyze your social media activities – Look at engagement, number of interactions, sentiment, and more.
6. Find influencers for your influencer marketing campaign – Brand24 shows you detailed post stats, including likes, comments, and shares.
7. Find the most popular hashtags – Brand24’s Analysis tab will let you discover what hashtags will help you reach a wider audience.
8. Prevent PR crises – Keep your online reputation safe and reply to dissatisfied customers.
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Brand24
Devices
Business size
Markets
United Arab Emirates, Antigua & Barbuda, Anguilla, Curaçao, Argentina, Australia, Aruba, Barbados, Belgium, Bermuda, Bolivia, Brazil, Bahamas, Belize, Canada, Chile, China, Colombia, Costa Rica, Cuba, Germany, Dominica, Dominican Republic, Ecuador, Spain, Falkland Islands, France, United Kingdom, Grenada, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Ireland, India, Italy, Jamaica, Japan, St Kitts & Nevis, Cayman Islands, St Lucia, St Martin, Martinique, Montserrat, Mexico, Malaysia, Nicaragua, Netherlands, Norway, New Zealand, Panama, Peru, Philippines, Poland, St Pierre & Miquelon, Puerto Rico, Paraguay, Russia, Sweden, Singapore, Suriname, El Salvador, Turks & Caicos Islands, Thailand, Trinidad & Tobago, Ukraine, United States, Uruguay, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, South Africa and 70 others
Supported Languages
Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish and 10 others
Pricing starting from:
US$49.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Brand24: 54
Alternatives
Meltwater
SentiOne
Hootsuite
Facelift Cloud
Reviews
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- Industry: Marketing & Advertising
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
(not only) For monitoring global brand mentions
Reviewed on 18/10/2021
Pros
Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you!
It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.
Cons
Their pricing tiers, I guess. Not all features are available in all plans, and you are limited by keywords. It's not a problem in English, but in languages with many word variants (e.g. because of inflection for person), it's a real issue.
Alternatives Considered
SentiOneReasons for Switching to Brand24
SentiOne wasn't able to track mentions in all available languages. If you have a local brand, that's not a problem, but I was working for a global brand.- Industry: Design
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Social Media Analysis Tool
Reviewed on 08/06/2022
Overall the experience was great. The product is easy to setup and easy to use. We never needed any...
Overall the experience was great. The product is easy to setup and easy to use. We never needed any support from Brand24 because everything was straightforward.
Pros
Brand24 provides a detailed dashboard for monitoring projects. The monitoring itself is huge in terms of taking workload off of internal resources but then add in the data being displayed in easily digestable charts and graphs.
Cons
We used the software for 1 project and it worked well. We'll definitely be back in the future. We didn't find any gaps in our time of use.
Alternatives Considered
MeltwaterReasons for Switching to Brand24
Price and Ease of registration / setup. I needed a product really quick. Other companies wanted to have phone calls to talk through their services and pricing. Brand24 allowed me to sign up immediately and begin using the product.Response from Brand24
Thank you for your feedback! It means a lot.
- Industry: Market Research
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Brand24 is the backbone of my online reputation business
Reviewed on 10/09/2018
Brand24 provides us with the mentions and reports we analyze for our online reputation clients
Brand24 provides us with the mentions and reports we analyze for our online reputation clients
Pros
The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.
Cons
A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brand24 is the 1st Email I Look at daily
Reviewed on 11/03/2018
Many times I'm notified of a new link to our website before the writer who may have done a guest...
Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
Pros
Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!
Cons
There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
- Industry: Internet
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best tool to monitor your presence online
Reviewed on 23/07/2020
Pros
- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
- It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
- apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
- UI and UX of their tool make using it pleasant and easy;
- they often introduce updates, test various solutions to make the product as useful as possible for their users;
- aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.
Cons
Literally, I didn't find anything I couldn't like
Brand24 FAQs
Below are some frequently asked questions for Brand24.Q. What type of pricing plans does Brand24 offer?
Brand24 offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Plus - 3 keywords, 2k mentions, $49 / month, billed yearly For individuals tracking a small brand. Premium - 7 keywords, 5k mentions, $99 / month, billed yearly? Good for startups and small brands to track and analyze mentions. Business - 12 keywords, 25k mentions, $149 / month, billed yearly Great for growing brands and agencies to track, analyze and benchmark against competition. Max - 25 keywords, 100k mentions, $249 / month, billed yearly Best for big businesses with our most powerful features and advanced reporting included.
Q. Who are the typical users of Brand24?
Brand24 has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Brand24 support?
Brand24 supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish
Q. Does Brand24 support mobile devices?
Brand24 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Brand24 integrate with?
Brand24 integrates with the following applications:
Slack
Q. What level of support does Brand24 offer?
Brand24 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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