About Brand24

Brand24 is a reliable and easy-to-use media monitoring solution used by companies of all sizes to track, engage and analyse real time online conversations about their brands, products and competitors.

Brand24 provides a solution that allows users to instantly react to mentions about their company, follow up on positive comments from brand ambassadors, or respond to a dissatisfied customer before the situation escalates.

Nowadays the majority of consumers do online research before making a purchase decision. Brand24 gives businesses the tools to find these leads, identify where to promote products and get customer insights.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Brand24

  • Through Brand24 businesses can gain a better understanding of their customers and engage them online. This leads to higher customer satisfaction and growth in sales.

  • With Smart Analytics, Brand24 crunches the data in order to provide actionable insights that saves businesses hours of raw data analysis. Find the most important discussions and top influencers fast.

  • Brand24 collects data from all public sources including Facebook, Twitter, Instagram, Youtube, blogs, message boards, review sites, and more.

  • Get notified only if new mentions related to the company actually matter and meets the pre-defined criteria.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Antigua & Barbuda, Anguilla, Curaçao, Argentina, Australia, Aruba, Barbados, Belgium, Bermuda, Bolivia, Brazil, Bahamas, Belize, Canada, Chile, China, Colombia, Costa Rica, Cuba, Germany, Dominica, Dominican Republic, Ecuador, Spain, Falkland Islands, France, United Kingdom, Grenada, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Ireland, India, Italy, Jamaica, Japan, St Kitts & Nevis, Cayman Islands, St Lucia, St Martin, Martinique, Montserrat, Mexico, Malaysia, Nicaragua, Netherlands, Norway, New Zealand, Panama, Peru, Philippines, Poland, St Pierre & Miquelon, Puerto Rico, Paraguay, Russia, Sweden, Singapore, Suriname, El Salvador, Turks & Caicos Islands, Thailand, Trinidad & Tobago, Ukraine, United States, Uruguay, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, South Africa

    Supported Languages

    Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

    Pricing starting from:

    US$49.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Brand24 Software - Track and analyze all mentions and their stats in one dasboard
    Brand24 Software - Identify influencers and the most popular authors and analyze their statistics
    Brand24 Software - Group mentions by category
    Brand24 Software - Gain context into discussions surrounding the brand
    Brand24 Software - Find the most effective sources of mentions
    Brand24 Software - Access quotes and testimonials
    Brand24 Software - Access reports such as a comparison of two projects
    Brand24 Software - Customize project settings including keywords, sources, notifications, and more
    Brand24 Software - Get notifications for new mentions delivered via push notifications to mobile devices
    Brand24 Software - With the mobile apps, users can configure their keyword settings from anywhere
    Brand24 Software - Track prospects from the native mobile apps and respond from any device
    View 12 more
    Brand24 video
    Brand24 video
    Brand24 video
    Brand24 Software - Track and analyze all mentions and their stats in one dasboard Brand24 Software - Identify influencers and the most popular authors and analyze their statistics Brand24 Software - Group mentions by category Brand24 Software - Gain context into discussions surrounding the brand Brand24 Software - Find the most effective sources of mentions Brand24 Software - Access quotes and testimonials Brand24 Software - Access reports such as a comparison of two projects Brand24 Software - Customize project settings including keywords, sources, notifications, and more Brand24 Software - Get notifications for new mentions delivered via push notifications to mobile devices Brand24 Software - With the mobile apps, users can configure their keyword settings from anywhere Brand24 Software - Track prospects from the native mobile apps and respond from any device

    Features

    Total features of Brand24: 54

    • @mentions
    • Alerts / Escalation
    • Alerts/Notifications
    • Article Author Database
    • Audience Targeting
    • Behaviour Tracking
    • Benchmarking
    • Brand Tracking
    • Campaign Analytics
    • Campaign Management
    • Collaboration Tools
    • Competitive Analysis
    • Competitor Monitoring
    • Configurable Alerts
    • Contact Management
    • Customer Engagement
    • Customer Experience Management
    • Customisable Reports
    • Dashboard
    • Data Import/Export
    • Email Alerts
    • Engagement Tracking
    • Feedback Management
    • Filtering
    • Hashtag Tracking
    • Impact Measurement
    • Influencer Discovery
    • Influencer Tracking
    • Keyword Tracking
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Data Collection
    • Press Monitoring
    • Project Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management
    • Response Management
    • Review Monitoring
    • Search/Filter
    • Sentiment Analysis
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring
    • Social Performance Management
    • Third Party Integrations
    • Trend Analysis
    • Visual Analytics

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    Reviews

    Overall rating

    4.8 /5
    (140)
    Value for Money
    4.6/5
    Features
    4.3/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have Brand24?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 140
    Jakub N.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    (not only) For monitoring global brand mentions

    Reviewed on 18/10/2021

    Pros

    Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you!
    It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.

    Cons

    Their pricing tiers, I guess. Not all features are available in all plans, and you are limited by keywords. It's not a problem in English, but in languages with many word variants (e.g. because of inflection for person), it's a real issue.

    Alternatives Considered

    SentiOne

    Reasons for Switching to Brand24

    SentiOne wasn't able to track mentions in all available languages. If you have a local brand, that's not a problem, but I was working for a global brand.
    Ksenia B.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Brand24 is the 1st Email I Look at daily

    Reviewed on 11/03/2018

    Many times I'm notified of a new link to our website before the writer who may have done a guest...

    Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

    Pros

    Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!

    Cons

    There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

    Verified Reviewer
    Overall rating
    • Industry: Market Research
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Brand24 is the backbone of my online reputation business

    Reviewed on 10/09/2018

    Brand24 provides us with the mentions and reports we analyze for our online reputation clients

    Brand24 provides us with the mentions and reports we analyze for our online reputation clients

    Pros

    The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

    Cons

    A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

    Anna O.
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best tool to monitor your presence online

    Reviewed on 23/07/2020

    Pros

    - with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
    - It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
    - apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
    - UI and UX of their tool make using it pleasant and easy;
    - they often introduce updates, test various solutions to make the product as useful as possible for their users;
    - aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

    Cons

    Literally, I didn't find anything I couldn't like

    Sia P.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It is one of the easiest and most effective social media listening tools I have used.

    Reviewed on 18/06/2018

    Fast results that are easy to comprehend, and customised reports that anyone could easily understand...

    Fast results that are easy to comprehend, and customised reports that anyone could easily understand.

    Pros

    Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.

    Cons

    Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.

    Showing 5 reviews of 140 Read all reviews

    Brand24 FAQs

    Below are some frequently asked questions for Brand24.

    Brand24 offers the following pricing plans:

    Plus - 3 keywords, 2k mentions, $49 / month, billed yearly For individuals tracking a small brand. Premium - 7 keywords, 5k mentions, $99 / month, billed yearly
 Good for startups and small brands to track and analyze mentions. Business - 12 keywords, 25k mentions, $149 / month, billed yearly Great for growing brands and agencies to track, analyze and benchmark against competition. Max - 25 keywords, 100k mentions, $249 / month, billed yearly Best for big businesses with our most powerful features and advanced reporting included.

    Brand24 has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Brand24 supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

    Brand24 supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Brand24 integrates with the following applications:

    Slack

    Brand24 offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Brand24.