HotSchedules

4.4 (452)
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About HotSchedules

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.


Key benefits of HotSchedules

  • Create 100% compliant schedules with optimal labor mixes based on demand forecasting

  • Give your team flexibility with easy trade and shift swapping from HotSchedules app, rated the #1 business app for + years

  • Out-of-the-box dashboards slice and dice aggregated labor data for regional or corporate analysis while store-level reporting helps managers keep track of KPIs from shift-to-shift.

  • Prevent time theft, overtime, and missed breaks with HotSchedules' Time & Attendance capabilities

  • Completely avoid sub-minimum wage payouts and other payroll missteps

  • Ensure operational and brand standards across all your locations with HotSchedules' digital Logbook, complete with task management lists, store logs, staff journals, and food safety compliance monitoring.

  • Provide your employees access to on-demand pay (free for businesses and their employees)

  • Images

    HotSchedules Software - The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
    HotSchedules Software - The scheduling calendar allows users to create and edit shifts
    HotSchedules Software - Sales and labor summary reports provide business insight
    HotSchedules Software - Users can view labor snapshots across multiple regions or locations
    HotSchedules Software - Swaps can be requested by employees and approved or denied by mangers
    HotSchedules Software - Employees can view their own schedule using the mobile app
    HotSchedules Software - Reports can be generated to analyze business performance
    HotSchedules Software - Managers can review employee's total hours worked and scheduled, and analyze the cost
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    HotSchedules video
    HotSchedules video
    HotSchedules video
    HotSchedules video
    HotSchedules Software - The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
    HotSchedules Software - The scheduling calendar allows users to create and edit shifts
    HotSchedules Software - Sales and labor summary reports provide business insight
    HotSchedules Software - Users can view labor snapshots across multiple regions or locations
    HotSchedules Software - Swaps can be requested by employees and approved or denied by mangers
    HotSchedules Software - Employees can view their own schedule using the mobile app
    HotSchedules Software - Reports can be generated to analyze business performance
    HotSchedules Software - Managers can review employee's total hours worked and scheduled, and analyze the cost

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    Integrations

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    Ease of Use

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    Reviews

    Overall rating

    4.4 /5
    (452)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.2/5

    Already have HotSchedules?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 452
    James
    James
    Overall rating
    • Industry: Food & Beverages
    • Company size: 5,001–10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Great way to manage staff schedules with ease

    Reviewed on 17/09/2019

    Was part of a team that used HotSchedules for shift management.

    Was part of a team that used HotSchedules for shift management.

    Pros

    I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.

    Cons

    I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

    Verified Reviewer
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Software That Changed Scheduling

    Reviewed on 22/06/2021

    HotSchedules is so much more than just a mere scheduling software for companies. It is a way to...

    HotSchedules is so much more than just a mere scheduling software for companies. It is a way to empower your employees by giving them the ability to switch their shifts around in the event that something happens abruptly in life and you can’t help but miss a shift. It has eliminated the anxious feeling you get wondering if the person you asked to cover your shift is going to follow through or not by opening the shift up to all employees to pick up for themselves if it fits their schedules.

    Pros

    This software was game changing from the very first moment I used it in the restaurant industry. In the past, I had found myself in situations at work where I had thought I had another teammate’s spoken word that they would switch shifts with me and that would be enough to clear my name in the event that something went wrong and they didn’t end up showing up. Little did I know that would not be the case and I am going to be held responsible instead of getting into a petty battle of he/said she/said with my coworker. Enter HotSchedules, a software aimed at eliminating that prospect from happening in your workplace again. Not only does this software put the power of controlling your schedule if you have a last minute emergency, it also carries that message of the switching of shifts to the highest form of management. It’s an intuitive and life changing software that I wish every company would implement for its employees.

    Cons

    I honestly am trying to rack my brain for anything I felt was negative throughout my experience using HotSchedules and I can truthfully say that not once did this software let me down. People picked up shifts because they actually wanted the extra work and it eliminates the need to single out a coworker and put the pressure on them and opens the shift up for the possibility of any team member to pick it up.

    Alainna
    Alainna
    Overall rating
    • Industry: Education Management
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    HotSchedules eliminates any excuse for missing shifts!

    Reviewed on 26/03/2019

    HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces...

    HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces I've been a part of!

    Pros

    I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.

    Cons

    The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.

    Response from Fourth

    Thank you for the review Alainna, really appreciate you taking the time. Please don't hesitate to reach out to Customer Care with any questions or issues you may have down the road.

    Amy
    Amy
    Overall rating
    • Industry: Government Administration
    • Company size: 5,001–10,000 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Helpful in emergencies

    Reviewed on 20/11/2018

    This was a great software to use. After having to call-in shift changes and wait on hold for...

    This was a great software to use. After having to call-in shift changes and wait on hold for managers for years in restaurant work, this software and its app is a great gift. I also don't have to physically go to the restaurant to see my new schedule when it comes out!

    Pros

    I liked most how "shift-swapping" at my restaurant became very simple. I could easily release my shift on my phone app and people would pick it up or if I needed it quick I could message people on the app or call them on my phone. They could easily pick up the shift through their phone app and no need bothering a manager as a go-between. The manager does need to approve the shift, but it is simply done and after I've already got it covered :)
    I liked how I can change my settings to receive email alerts or not.

    Cons

    I did not have any problems with this software.

    Michael
    Michael
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    So awesome!!

    Reviewed on 11/11/2018

    Overall experience is amazing! This company does amazing work!

    Overall experience is amazing! This company does amazing work!

    Pros

    Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!

    Cons

    Non at all. This software does exactly what it says and it is amazing!

    Showing 5 reviews of 452 Read all reviews

    HotSchedules FAQs

    Below are some frequently asked questions for HotSchedules.

    HotSchedules offers the following pricing plans:

    • Starting from: US$40.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact HotSchedules, powered by Fourth, for pricing information.

    HotSchedules has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HotSchedules supports the following languages:

    English, Spanish

    HotSchedules supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HotSchedules integrates with the following applications:

    Future POS, Heartland Restaurant, JTECH Table Management, NCR Aloha, Ottimate, PAR Brink POS, POSitouch, Restaurant Manager, Revel Systems, Silverware Avrio, Squirrel POS, Toast POS, Upserve, onePOS

    HotSchedules offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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