Esker
About Esker
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.
By developing AI-driven technologies and automating the source-to-pay and order-to-cash cycles, Esker frees up Finance, Procurement and Customer Service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills.
At the same time, Esker improves relationships between customers and suppliers, while allowing them to maintain their ERP independence. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work.
Using Agile Methodology, Esker’s platform is designed for and with users, ensuring that it is always meeting the user's ever-evolving needs. Esker’s primary ambition is to offer its customers the same user experience that large B2C technology companies give to their customers.
To bring this experience to its users, Esker leverages its strong culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and an HR policy that promotes autonomy and accountability. Esker embodies the growth and value it delivers to its customers.
Key benefits of Esker
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- Industry: Building Materials
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Esker Sales Order Processing has enabled us to reach big goals
Reviewed on 12/09/2019
Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive...
Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
Pros
Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.
Cons
We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great OCR SOP Option
Reviewed on 18/11/2019
Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud...
Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.
Pros
reporting down to the individual field level helps gauge cost to serve
Cons
Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Difficult Implementation Sketchy Documentation
Reviewed on 22/08/2019
If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but...
If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.
Pros
EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together.
The Esker implementation team are helpful and well organized and keep us on task.
Cons
The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating!
The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc..
Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day.
There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Order Management Easy With Esker
Reviewed on 30/04/2024
Pros
When it comes document management and risk management, Esker offers all we need.
Cons
Having used this for long, I haven't had any issues with Esker
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Order Entry
Reviewed on 11/12/2018
It is a very functional and necessary tool, we placed the orders in a timely manner.
We satisfied...
It is a very functional and necessary tool, we placed the orders in a timely manner.
We satisfied our customer expectations.
As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.
Pros
What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly.
It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.
Cons
Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.
Esker FAQs
Below are some frequently asked questions for Esker.Q. What type of pricing plans does Esker offer?
Esker offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Esker for pricing information.
Q. Who are the typical users of Esker?
Esker has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Esker support?
Esker supports the following languages:
Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Spanish, Traditional Chinese
Q. Does Esker support mobile devices?
Esker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Esker integrate with?
Esker integrates with the following applications:
Epicor ERP Financial Management, Infor CRM, NetSuite, Oracle Service, SAP Customer Experience, Sage CRM
Q. What level of support does Esker offer?
Esker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Esker.
- Accounts Payable Software
- Accounts Receivable Software
- Purchasing Software
- Document Management Software
- Procurement Software
- Order Management Software
- Order Entry Software
- Debt Collection Software
- Billing and Invoicing Software
- Risk Management Software
- Payment Processing Software
- Claims Processing Software
- Procure to Pay Software
