About Pulseway

Pulseway is a powerful IT management platform that monitors and manages Windows, Linux, Mac, SNMP devices and applications. Used by over 6,000 businesses worldwide to streamline their IT operations and decrease downtime.

With powerful automation for auto-remediation, patch management and deployment, system administrators and IT technicians can be more efficient and resolve critical issues before anyone even notices there were any issues to begin with.

Key Pulseway Features:
- Monitoring and Management
- Discovery and Deployment
- Server Management and Monitoring
- Automation like Never Before
- Out-of-the-box OS & 3rd Party Patching
- Unlimited Remote Control for macOS and Windows
- Custom Reporting

All the features are available from both the web app and from the native mobile applications available on iOS and Android.

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Pulseway

**MOBILE-FIRST**
Work from anywhere, on any device, with instant and powerful access to the functions that matter most. Pulseway's native Mobile Apps (Android & iOS) were built from the ground up to give you full control of all your critical IT systems.

**ASSET DISCOVERY**
Easy to use Network Discovery and Deployment engine allows instant productivity straight out of the box. With no on-boarding or training required to get you up and running. In minutes, you can quickly and effortlessly see all the IT endpoints and then mass deploy the Pulseway solution with pre-configured policies built-in.

**AUTOMATION**
Get more done by doing less, with Pulseway's easy-to-use Automation engine you can complete repetitive tasks & automatic fixes by enabling Tasks to be executed by rules and schedules defined by you.

**PATCHING**
Patch Management is one of the most critical and complex processes managed by IT. The sheer volume of patches combined with the growing number of endpoints that IT is responsible for makes patch management a tremendous undertaking. Pulseway's Patch Management Software is designed to make your job easier by automatically patching OS and a vast list of 3rd Party Applications.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.

**NETWORK MONITORING**
Pulseway’s Network Monitoring software gives you total visibility across your network. Automatic discovery and diagramming, makes managing your network simple, intuitive and efficient. The Auto-generated topology map provides a comprehensive view of your network, while simple interface makes it easy to read and interpret network diagrams.

**CUSTOM REPORTING**
You can now leverage the power of data to showcase to your customers or to your organization the health of all systems, patch compliance, asset summary and much more.

**BACKUP**
Pulseway's Cloud Backup software delivers a clean and easy to use interface that will let you check backup statuses, calculate backup health score, schedule backup jobs, and recover data — for physical and virtual servers, workstations and documents.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 5 others, Ireland, India, Japan, Mexico, United States

Supported Languages

English, German

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Pulseway Software - Monitoring and Management with Real Time System Status and Critical Alerts
Pulseway Software - Powerful IT Monitoring from any Device Closest to You
Pulseway Software - Automatic Network Discovery and Deployment
Pulseway Software - OS and 3rd Party Patching with Over 130+ Titles Patching
Pulseway Software - Automation & IT Issue Auto-Remediation with Intuitive UI
Pulseway Software - Powerful Custom Reporting & White-Labelled Templates
Pulseway Software - Complete Control over your Servers, Systems and All Network Devices
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Pulseway video
Pulseway video
Pulseway video
Pulseway Software - Monitoring and Management with Real Time System Status and Critical Alerts Pulseway Software - Powerful IT Monitoring from any Device Closest to You Pulseway Software - Automatic Network Discovery and Deployment Pulseway Software - OS and 3rd Party Patching with Over 130+ Titles Patching Pulseway Software - Automation & IT Issue Auto-Remediation with Intuitive UI Pulseway Software - Powerful Custom Reporting & White-Labelled Templates Pulseway Software - Complete Control over your Servers, Systems and All Network Devices

Features

Total features of Pulseway: 162

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Cross Reference System
  • Customisable Branding
  • Customisable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Visualisation
  • Deployment Management
  • Desktop Virtualisation
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • File Management
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Device Management
  • Mobile Network Troubleshooting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Print Management
  • Process/Workflow Automation
  • Project Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Risk Alerts
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Trace individual transactions
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(165)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5

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Showing 5 reviews of 165
Corey J.
Overall rating
  • Industry: Furniture
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Low Cost RMM with Great Value

Reviewed on 30/05/2019

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The...

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Paul L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Premium RMM at Great Cost

Reviewed on 22/05/2019

Pulseway is a great RMM tool, and with the introduction of third party patch management I think...

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Rob A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pulseway - It just works !

Reviewed on 01/07/2021

Approaching a year now, very pleased that even my colleague can understand it.

Approaching a year now, very pleased that even my colleague can understand it.

Pros

Ease of installation and ability to get up to speed with agents and advanced features. The mobile App is simply brilliant.

Cons

More support needed for Linux based systems to centralise changes in the main console. At the minute this is manual and in Linux done via a config file. Would like the ability to modify all centrally.

Rex S.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A Low Cost Option with Everything!

Reviewed on 06/03/2019

For the price, you have workarounds. It does havea learning curve, and will take you time to get...

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Lourenco M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ICT Empire review on Pulseway

Reviewed on 21/04/2021

Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Overall im happy - looked at other RMM providers and so far im happy to stick with Pulseway.

Pros

Easy to Implement and easy to use - very nice and clean GUI.
Patch management is great - the other extra features look amazing and will be trying those soon.
Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure.

What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Cons

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet.
I would like to have ESET integrated into Pulseway - but they are looking into that.

Showing 5 reviews of 165 Read all reviews

Pulseway FAQs

Below are some frequently asked questions for Pulseway.

Pulseway offers the following pricing plans:

Pulseway has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Pulseway supports the following languages:

English, German

Pulseway supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pulseway integrates with the following applications:

Autotask PSA, Bitdefender GravityZone, ConnectWise Manage, IT Glue, Kaspersky Endpoint Security, PagerDuty, SecureAnywhere, Slack, Unitrends MSP, Xero, Zendesk

Pulseway offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Pulseway.