About NCR Silver
NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.
With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.
Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.
Pricing starting from:
US$79.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NCR Silver
Key benefits of NCR Silver
Devices
Business size
Markets
United States
Supported Languages
English
Pricing starting from:
US$79.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NCR Silver
Images
Features
Total features of NCR Silver: 47
Alternatives
Square Point of Sale
Clover
Toast POS
Square for Restaurants
Reviews
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Write a Review!- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
iPad POS that includes marketing tools!
Reviewed on 14/03/2019
Pros
Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.
Cons
Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NCR Silver meets our multi store needs
Reviewed on 18/06/2019
Pros
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Cons
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Some very good pros, and some pretty frustrating cons
Reviewed on 19/06/2019
Overall I would still use this system even if we weren't required to by the franchise. Partly...
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Pros
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Cons
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payment reporting inhancement
Reviewed on 02/07/2019
Our overall experience with Silver has been great. We have recommended this product to several...
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Pros
This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
Cons
When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Originally a great product, now not so much
Reviewed on 18/03/2020
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to...
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Pros
I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!
Cons
I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.
Reasons for Switching to NCR Silver
My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.NCR Silver FAQs
Below are some frequently asked questions for NCR Silver.Q. What type of pricing plans does NCR Silver offer?
NCR Silver offers the following pricing plans:
- Starting from: US$79.00/month
- Pricing model: Subscription
- Free Trial: Not Available
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
Q. Who are the typical users of NCR Silver?
NCR Silver has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does NCR Silver support?
NCR Silver supports the following languages:
English
Q. Does NCR Silver support mobile devices?
NCR Silver supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NCR Silver integrate with?
NCR Silver integrates with the following applications:
LevelUp, QuickBooks Online Advanced, Xero
Q. What level of support does NCR Silver offer?
NCR Silver offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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