SilkStart MultiChapter

About SilkStart MultiChapter

SilkStart's member management software is designed to help organizations with single or multiple locations streamline operations, maintain brand integrity, and reduce costs. SilkStart's unique approach allows chapter administrators to view and control their local chapter, while top-level administrators maintain a complete view and control across all chapters. With this highly controlled and scalable platform you can easily grow your organization while cutting complexity and redundancy.


Key benefits of SilkStart MultiChapter

  • Easy setup in three simple steps: Website configuration, data migration and training.

  • Build your brand: Create a mobile friendly web-presence with social media integration.

  • All-in-one system: Manage everything in one place through one integrated platform.

  • Personal service: A dedicated account manager to support you along the way.

  • Save time and money: Automate administrative functions. Access current data, anytime, anywhere.

  • Room to grow: A scalable solution that grows as you grow.

  • Images

    SilkStart MultiChapter Software - SilkStart has Beautiful Web Pages
    SilkStart MultiChapter Software - SilkStart Member Directories
    SilkStart MultiChapter Software - SilkStart's powerful Member CRM tools
    SilkStart MultiChapter Software - SilkStart provides Customizable Membership Plans
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    SilkStart MultiChapter video
    SilkStart MultiChapter Software - SilkStart has Beautiful Web Pages
    SilkStart MultiChapter Software - SilkStart Member Directories
    SilkStart MultiChapter Software - SilkStart's powerful Member CRM tools
    SilkStart MultiChapter Software - SilkStart provides Customizable Membership Plans

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    Reviews

    Overall rating

    4.4 /5
    (36)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.3/5
    Customer Support
    4.7/5

    Already have SilkStart MultiChapter?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 36
    Tricia
    Overall rating
    • Industry: Education Management
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    SilkStart Database and Website-a great choice

    Reviewed on 08/11/2016

    I did a lot of research before choosing SilkStart and while the cost was a little more than the...

    I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!

    Pros

    Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

    Cons

    The cost was a little higher than that of others we compared.

    Response from SilkStart

    Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

    Ron
    Overall rating
    • Industry: Government Administration
    • Company size: 51–200 Employees
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    The Benefits of CRM and Great Website Integration in One Package

    Reviewed on 12/10/2017

    SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most...

    SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money.

    Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

    Pros

    Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members.
    Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing.
    SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes.
    Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency.
    Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them.
    For my client, integration with their QuickBooks system was important. SilkStart delivered.

    Cons

    It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities.

    A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

    Kim
    Overall rating
    • Industry: International Trade & Development
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Pleasure to work with SilkStart

    Reviewed on 08/11/2016

    We have been working with SilkStart for over a year now. Through challenges and tribulations of...

    We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

    Pros

    Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

    Cons

    Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

    Response from SilkStart

    Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

    Martin
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great choice for small to medium sized not-for-profits.

    Reviewed on 08/11/2016

    One my major tasks in my first year of employment was to select a new platform for our ageing...

    One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system.

    The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs.

    I would not hesitate to recommend SilkStart.

    Pros

    Cost effective, fresh templates. various design options with the use of the many widgets available.

    Cons

    Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

    Response from SilkStart

    Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

    Dillon
    Overall rating
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very happy transition!

    Reviewed on 23/03/2018

    We're happy to be customers!

    We're happy to be customers!

    Pros

    SilkStart provides a super simple interface for quickly managing your website and users. Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society. We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully.

    Cons

    It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

    Showing 5 reviews of 36 Read all reviews

    SilkStart MultiChapter FAQs

    Below are some frequently asked questions for SilkStart MultiChapter.

    SilkStart MultiChapter offers the following pricing plans:

    • Starting from: US$210.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    <li>Premium - Starts at £200 / month: Based on member type and total members, choice of payment processors, Corporate members, telephone & email support, unlimited administrators </li><li>Custom / Multi-Chapter - Contact us for pricing: Based on total chapters and members, choice of payment processors, Corproate members, dedicated account manager, unlimited administrators on parent and chapter level.</li>

    SilkStart MultiChapter has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    SilkStart MultiChapter supports the following languages:

    English

    SilkStart MultiChapter supports the following devices:

    SilkStart MultiChapter integrates with the following applications:

    Google Analytics 360, Kissmetrics, LinkedIn for Business, Mailchimp, Meta for Business, PayPal, QuickBooks Online Advanced, Stripe, Twitter/X, authorize.net

    SilkStart MultiChapter offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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