Summit
About Summit
SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.
SymphonyAI Summit single service portal connects people, functions, and systems to accelerate business processes and enhance productivity. Deployable on SymphonyAI Summit cloud or customer’s Microsoft Azure instance, SymphonyAI Summit helps enterprises to dramatically reduce the cost and complexity of IT Management while improving efficiency, productivity, customizability, and control.
Key benefits of Summit
Key business value metrics:
• Exceptional user experience with omni-channel engagement and self-service options
• Next Generation, AI-driven, multi-tenant platform with enterprise-grade scalability
• Rapid roll-out of new services and workflows at lightning speed
• Up to 50% faster resolution of service requests using AI and automation
• Faster implementation using low/no-code solution
• Up to 30% improvement in CSAT
• Provide 24/7 service desk experience to end-users
• Powerful reports and dashboard for deeper insights
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 23/08/2017
Pros
Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AI Powered ITSM Solution
Reviewed on 18/11/2022
Consulting and Implementation > Was great and admiring. The implementation and migration took 3...
Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.
Pros
AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.
Cons
We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SummitAI review Telecommunications
Reviewed on 18/11/2022
Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do...
Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.
Pros
It has a lot of options you can choose from, very ideal for an IT company.
Cons
The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rajesh Konanki Hexaware Technologies Summit AI Consultant.
Reviewed on 01/11/2022
It's very good product for ITSM modules and asset life cycle tracking under low budget.
It's very good product for ITSM modules and asset life cycle tracking under low budget.
Pros
I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.
Cons
Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.
Reasons for Switching to Summit
If costumer/client expecting more development and more customize choosing ServiceNow.- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Summit AI has all the bells and whistles of the Big Guys without the Big Price
Reviewed on 02/06/2021
We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. ...
We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.
Pros
When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.
Cons
The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.
Reasons for Choosing Summit
Multi tenancy and tenant specific template needs.Reasons for Switching to Summit
The others said they could meet our requirements but they were not able to do so with a single URL/instance for all analysts to use.Response from SymphonyAI Summit
Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.
Summit FAQs
Below are some frequently asked questions for Summit.Q. What type of pricing plans does Summit offer?
Summit offers the following pricing plans:
- Starting from: US$89.00/month
- Pricing model: Subscription
- Free Trial: Not Available
SummitAI pricing is an annual subscription for a cloud-based or on-premise solution. There is a minimum requirement of 15 named or 5 concurrent licenses to purchase the platform. SummitAI Service Management comes in two versions—Professional & Enterprise. Pricing is based on a per Named analyst user and/or per Concurrent analyst user number. Licenses can be purchased in any combination of Named, Concurrent, or mixed. There is no charge for end user use. Please reach out to us directly for your custom demo and quote.
Q. Who are the typical users of Summit?
Summit has the following typical customers:
1,001–5,000
Q. What languages does Summit support?
Summit supports the following languages:
Arabic, Chinese, English, French, German, Hindi, Indonesian, Japanese, Malay, Russian, Thai
Q. Does Summit support mobile devices?
Summit supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Summit integrate with?
Summit integrates with the following applications:
Amazon CloudWatch, Amazon EC2, Azure Active Directory, Cisco Jabber, Cove Data Protection, Flexera SaaS Manager, GitHub, Gmail, JIRA Service Management, Jira, Meta for Business, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Teams, Nagios Network Analyzer, NetSuite, NetSuite OpenAir, Oracle PeopleSoft, SAP BusinessObjects Business Intelligence, SAP SuccessFactors HXM Suite, ServiceNow, Slack, Twilio, Webex Suite
Q. What level of support does Summit offer?
Summit offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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